Clinic Operations Manager
Mathiesen Memorial Health Clinic, Jamestown, CA, United States
Position Summary
Under the CEO's direction, the Director of Clinic Operations provides strategic and operational leadership for all outpatient clinical services, ensuring efficient, compliant, culturally responsive, and patient-centered care. This position oversees daily operations for a Primary Care Clinic, a Same-Day Walk-In Clinic, a Behavioral Health Clinic, an Addiction and Pain Management Clinic, and a Dental Clinic.
The Director directly supervises all clinic supervisors and serves as a key leader in integrating clinical services, improving access, optimizing workflows, and supporting the Tribe’s mission to provide high-quality, culturally grounded healthcare.
Essential Duties and Responsibilities
Operational Leadership
Provide overall operational oversight for all outpatient clinical services, working closely on-site with the clinic supervisors to ensure efficient clinic flow, staffing coverage, and service coordination.
Develop, implement, and continuously improve clinic operations policies, procedures, and workflows.
Ensure consistency of operations across all service lines while supporting program-specific needs.
Lead clinic operations planning, including hours of operation, same-day access, patient throughput, and capacity management.
Supervision and Staff Leadership
Directly supervise clinic supervisors, providing coaching, performance management, and professional development.
Promote accountability, collaboration, and respectful communication across all clinical teams.
Support recruitment, onboarding, training, and retention of clinic staff in coordination with Human Resources.
Foster a trauma-informed, culturally safe, and team-oriented work environment.
Quality, Compliance, and Risk Management
Ensure clinic operations comply with applicable Tribal, federal, and state regulations, including HRSA, CMS, IHS, and accreditation standards as applicable.
Partner with clinical leadership to monitor quality indicators, patient safety concerns, and operational performance metrics.
Address operational risks, patient grievances, and workflow issues in a timely and effective manner.
Integrated Care
Support integrated care models that coordinate primary care, behavioral health, substance use services, and dental care.
Collaborate with providers and leadership to reduce barriers to care and improve patient engagement and outcomes.
Financial and Resource Management
Assist with clinic operational budgeting, resource allocation, and cost-effective use of staffing and supplies.
Monitor operational productivity and utilization metrics and recommend improvements.
Support grant‑funded programs and reporting requirements related to clinic operations.
Collaboration and Strategic Planning
Serve as a key member of the health leadership team, contributing to strategic planning and organizational goals.
Collaborate with medical, behavioral health, dental, IT, facilities, and administrative leadership.
Represent clinic operations in internal meetings, community forums, and external partnerships as assigned.
Education and Skills
Minimum of 7 years of progressive leadership experience in outpatient healthcare operations, preferably in a multi-service clinic setting.
Experience supervising supervisors and multidisciplinary teams.
Knowledge of outpatient clinic workflows, quality improvement, and regulatory requirements.
Strong leadership, communication, and problem‑solving skills.
Preferred Qualifications
Experience working in Tribal health, Indian Health Service, FQHC, or rural healthcare settings.
Familiarity with integrated care models, behavioral health, substance use treatment, and dental clinic operations.
Understanding of Tribal governance and culturally grounded healthcare delivery.
Core Competencies
Operational excellence and a history of solving complex problems successfully.
Staff development and team leadership.
Cultural humility and respect for Tribal values.
Data‑informed decision‑making.
Change management and continuous improvement.
Working Conditions and Physical Requirements
Primarily office and clinic‑based, with a minimum of 50% of time spent on‑site in clinics.
May require occasional evening meetings or community events.
Ability to sit, stand, walk, and use standard office equipment.
Reasonable accommodations will be given to qualified disabled applicants pursuant to Section 501 of the Rehabilitation Act of 1973, 29 U.S. Code 791, Title 29, and the Americans with Disabilities Act (ADA).
The organization complies with all applicable federal, state, and tribal laws, including the Tribal Employment Rights Ordinance (TERO), and provides Indian preference in hiring, promotion, training, and all other employment actions in accordance with tribal and federal law.
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Under the CEO's direction, the Director of Clinic Operations provides strategic and operational leadership for all outpatient clinical services, ensuring efficient, compliant, culturally responsive, and patient-centered care. This position oversees daily operations for a Primary Care Clinic, a Same-Day Walk-In Clinic, a Behavioral Health Clinic, an Addiction and Pain Management Clinic, and a Dental Clinic.
The Director directly supervises all clinic supervisors and serves as a key leader in integrating clinical services, improving access, optimizing workflows, and supporting the Tribe’s mission to provide high-quality, culturally grounded healthcare.
Essential Duties and Responsibilities
Operational Leadership
Provide overall operational oversight for all outpatient clinical services, working closely on-site with the clinic supervisors to ensure efficient clinic flow, staffing coverage, and service coordination.
Develop, implement, and continuously improve clinic operations policies, procedures, and workflows.
Ensure consistency of operations across all service lines while supporting program-specific needs.
Lead clinic operations planning, including hours of operation, same-day access, patient throughput, and capacity management.
Supervision and Staff Leadership
Directly supervise clinic supervisors, providing coaching, performance management, and professional development.
Promote accountability, collaboration, and respectful communication across all clinical teams.
Support recruitment, onboarding, training, and retention of clinic staff in coordination with Human Resources.
Foster a trauma-informed, culturally safe, and team-oriented work environment.
Quality, Compliance, and Risk Management
Ensure clinic operations comply with applicable Tribal, federal, and state regulations, including HRSA, CMS, IHS, and accreditation standards as applicable.
Partner with clinical leadership to monitor quality indicators, patient safety concerns, and operational performance metrics.
Address operational risks, patient grievances, and workflow issues in a timely and effective manner.
Integrated Care
Support integrated care models that coordinate primary care, behavioral health, substance use services, and dental care.
Collaborate with providers and leadership to reduce barriers to care and improve patient engagement and outcomes.
Financial and Resource Management
Assist with clinic operational budgeting, resource allocation, and cost-effective use of staffing and supplies.
Monitor operational productivity and utilization metrics and recommend improvements.
Support grant‑funded programs and reporting requirements related to clinic operations.
Collaboration and Strategic Planning
Serve as a key member of the health leadership team, contributing to strategic planning and organizational goals.
Collaborate with medical, behavioral health, dental, IT, facilities, and administrative leadership.
Represent clinic operations in internal meetings, community forums, and external partnerships as assigned.
Education and Skills
Minimum of 7 years of progressive leadership experience in outpatient healthcare operations, preferably in a multi-service clinic setting.
Experience supervising supervisors and multidisciplinary teams.
Knowledge of outpatient clinic workflows, quality improvement, and regulatory requirements.
Strong leadership, communication, and problem‑solving skills.
Preferred Qualifications
Experience working in Tribal health, Indian Health Service, FQHC, or rural healthcare settings.
Familiarity with integrated care models, behavioral health, substance use treatment, and dental clinic operations.
Understanding of Tribal governance and culturally grounded healthcare delivery.
Core Competencies
Operational excellence and a history of solving complex problems successfully.
Staff development and team leadership.
Cultural humility and respect for Tribal values.
Data‑informed decision‑making.
Change management and continuous improvement.
Working Conditions and Physical Requirements
Primarily office and clinic‑based, with a minimum of 50% of time spent on‑site in clinics.
May require occasional evening meetings or community events.
Ability to sit, stand, walk, and use standard office equipment.
Reasonable accommodations will be given to qualified disabled applicants pursuant to Section 501 of the Rehabilitation Act of 1973, 29 U.S. Code 791, Title 29, and the Americans with Disabilities Act (ADA).
The organization complies with all applicable federal, state, and tribal laws, including the Tribal Employment Rights Ordinance (TERO), and provides Indian preference in hiring, promotion, training, and all other employment actions in accordance with tribal and federal law.
#J-18808-Ljbffr