Client Advisor, Miami Design District - Marni
Marni, Miami, NM, United States
The Client Advisor is responsible for contributing to the store's sales performance by building lasting client relationships through mastery of product knowledge and selling ceremonies.
Role and Responsibilities
Sales
Reach and surpass monthly sales goals as determined by Management.
Demonstrate in-depth knowledge of all products in assigned product category and keep up-to-date on all product categories in Store.
Manage sales and optimize each step of the sales process ensuring all clients receive highest degree of sophistication and enjoyable service possible, fostering development of loyal shoppers: Welcome and know regular customers.
Customer Service
Strong customer service skills to provide courteous and precise customer satisfaction.
Strong organizational skills, multi-tasking and prioritizing capabilities.
Follow-up with clients through telephone calls, letters, cards and special announcements, keeping a book of clients including sales records, records of all client preferences, colors, sizes and styles as well as records of clients' life events (birthdates, etc.).
Align with style and qualitative standards of the Brand throughout sales and post-sale process.
Take full advantage of all contacts with customers in the Store and promote both the Brand and Product.
Collaborate with other colleagues to achieve business objectives.
Constantly keep up-to-date regarding fashion trends; know and monitor competition.
Know customers' needs, both expressed and less obvious.
Demonstrate, recommend and style the products available; promote wardrobe dressing.
Schedule client appointments and pull merchandise for clients in advance of appointments.
Ensure customer loyalty by collecting customer information and entering it into the database, building an extremely valuable clientele base that consists of high profile, international, professional and consistent customers.
Brand Values
Understand the Company’s brand values.
Communicate the brand values to customers.
Support the brand image by always adhering to dress code.
Operations
Participate in the inventory process.
Contribute to and create an overall positive atmosphere in the Store.
Maintain a clean and organized store to create a comfortable shopping experience.
Maintain knowledge and understanding of store sales goals.
Merchandising
Maintain visual merchandising criteria and quantities per Company standards and guidelines.
Make sure that product is accurately coded, tagged and priced.
Provide store management with qualitative feedback.
Physical Requirements
The physical demands described must be met by an individual to successfully perform the essential functions of this job:
Required to stand and walk for up to eight hours in a workday.
Required to lift and/or move up to 50 pounds.
Competencies
Customer/Client Focus.
Communication Proficiency.
Organizational Skills.
Ethical Conduct.
Qualifications and Education Requirements
Previous retail customer service experience in luxury market.
Previous client book preferred.
Excellent customer services skills.
Writing and communication skills proficiency (written and verbal).
Preferred Skills
Experience in luxury / high-end clienteling environment.
Proven sales track record and achievement of sales goals.
4+ years in premium / luxury commission sales environment.
Applicants must be legally authorized to work in the United States at the time of application and be able to provide proof of employment eligibility upon request. Employment is contingent upon the successful verification of this authorization in compliance with federal immigration laws.
Creativity at Marni comes from differences. We nurture an inclusive environment where unique talents, cultures, and perspectives are recognized and encouraged to evolve together.
#J-18808-Ljbffr
Role and Responsibilities
Sales
Reach and surpass monthly sales goals as determined by Management.
Demonstrate in-depth knowledge of all products in assigned product category and keep up-to-date on all product categories in Store.
Manage sales and optimize each step of the sales process ensuring all clients receive highest degree of sophistication and enjoyable service possible, fostering development of loyal shoppers: Welcome and know regular customers.
Customer Service
Strong customer service skills to provide courteous and precise customer satisfaction.
Strong organizational skills, multi-tasking and prioritizing capabilities.
Follow-up with clients through telephone calls, letters, cards and special announcements, keeping a book of clients including sales records, records of all client preferences, colors, sizes and styles as well as records of clients' life events (birthdates, etc.).
Align with style and qualitative standards of the Brand throughout sales and post-sale process.
Take full advantage of all contacts with customers in the Store and promote both the Brand and Product.
Collaborate with other colleagues to achieve business objectives.
Constantly keep up-to-date regarding fashion trends; know and monitor competition.
Know customers' needs, both expressed and less obvious.
Demonstrate, recommend and style the products available; promote wardrobe dressing.
Schedule client appointments and pull merchandise for clients in advance of appointments.
Ensure customer loyalty by collecting customer information and entering it into the database, building an extremely valuable clientele base that consists of high profile, international, professional and consistent customers.
Brand Values
Understand the Company’s brand values.
Communicate the brand values to customers.
Support the brand image by always adhering to dress code.
Operations
Participate in the inventory process.
Contribute to and create an overall positive atmosphere in the Store.
Maintain a clean and organized store to create a comfortable shopping experience.
Maintain knowledge and understanding of store sales goals.
Merchandising
Maintain visual merchandising criteria and quantities per Company standards and guidelines.
Make sure that product is accurately coded, tagged and priced.
Provide store management with qualitative feedback.
Physical Requirements
The physical demands described must be met by an individual to successfully perform the essential functions of this job:
Required to stand and walk for up to eight hours in a workday.
Required to lift and/or move up to 50 pounds.
Competencies
Customer/Client Focus.
Communication Proficiency.
Organizational Skills.
Ethical Conduct.
Qualifications and Education Requirements
Previous retail customer service experience in luxury market.
Previous client book preferred.
Excellent customer services skills.
Writing and communication skills proficiency (written and verbal).
Preferred Skills
Experience in luxury / high-end clienteling environment.
Proven sales track record and achievement of sales goals.
4+ years in premium / luxury commission sales environment.
Applicants must be legally authorized to work in the United States at the time of application and be able to provide proof of employment eligibility upon request. Employment is contingent upon the successful verification of this authorization in compliance with federal immigration laws.
Creativity at Marni comes from differences. We nurture an inclusive environment where unique talents, cultures, and perspectives are recognized and encouraged to evolve together.
#J-18808-Ljbffr