Claims Assistant
ICW Group, Los Angeles, CA, United States
Overview
Are you looking to make an impactful difference in your work, yourself, and your community? ICW Group is hiring team members who are ready to use their skills, curiosity, and drive to transform the insurance carrier space. We have been in business for over 50 years and strive to deliver the best insurance experience possible.
Headquartered in San Diego with regional offices throughout the United States, ICW Group has consistently been named a Top 50 performing P&C organization, offering stability with a focus on people. We strive to make both our internal and external communities better every day.
Purpose
The purpose of this job is to provide administrative support and overall assistance to Claims Examiners. This position exists to ensure the timely payment of benefits and administration of claims in compliance with state law.
Responsibilities
Delivers basic to intermediate administrative support to Claims Examiners.
Contacts insured or other involved persons to obtain necessary information to process claims.
Documents conversations or information on the enterprise resource planning (ERP) system.
Organizes and works with Examiners using computer systems to enter, access, search and retrieve data.
Stays current with diary tasks and procedural changes.
Imparts exceptional customer service to internal and external customers, including insureds.
Provides information to insureds, injured workers or referrals to outside vendors as requested by the Examiner.
Processes claims for indemnity payments and state-mandated forms.
Processes non-medical payments.
Organizes and works with Examiners to enter, access, search, and retrieve data.
Assists Claims Examiners with complete post-claims resolution and related administrative projects.
Schedules medical appointments, calculates mileage, and sends appointment letter reminders.
Interacts with nurse on case management regarding return-to-work status.
Supports Claims Examiners in the preparation, processing and monitoring of payments.
Supervisory Responsibilities
This role does not have supervisory responsibilities.
Education and Experience
High school diploma or GED required. Minimum 1 year of related experience and/or training; or equivalent combination of education and experience.
Certificates, Licenses, Registrations
None required.
Knowledge and Skills
Basic understanding of office procedures. Solid customer service, phone and time management skills. Intermediate Microsoft Office Suite: Outlook, Word, Excel, PowerPoint as well as the ability to learn ERP software. Excellent data entry, strong attention to detail and ability to prioritize assignments. Ability to read, write and comprehend simple instructions, short correspondence and memos. Ability to add, subtract, multiply and divide using whole numbers, fractions and decimals. Ability to compute rate, ratio and percent and to draw and interpret bar graphs. Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
Physical Requirements
Office environment – no specific or unusual physical or environmental demands. Employees are regularly required to sit, walk, stand, talk, and hear.
Work Environment
This position operates in an office environment and requires the frequent use of a computer, telephone, copier, and other standard office equipment.
Employment Sponsorship
We are currently not offering employment sponsorship for this opportunity.
Compensation
The current range for this position is $19.58 - $30.88 per hour. This range is exclusive of fringe benefits and potential bonuses. Final base salary compensation will be determined by factors unique to each candidate, including experience, education, location, and consideration of employees performing substantially similar work.
Why Join ICW Group
Challenging work and the ability to make a difference
You will have a voice and feel a sense of belonging
Competitive benefits package with medical, dental, vision, and 401K with company match
Bonus potential for all positions
Paid Time Off
Paid holidays throughout the year
Support for continued learning
Note: ICW Group is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. ICW Group will not discriminate on the basis of race, color, religion, national origin, sex/gender, age, disability, military or veteran status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other characteristic protected by applicable law.
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Are you looking to make an impactful difference in your work, yourself, and your community? ICW Group is hiring team members who are ready to use their skills, curiosity, and drive to transform the insurance carrier space. We have been in business for over 50 years and strive to deliver the best insurance experience possible.
Headquartered in San Diego with regional offices throughout the United States, ICW Group has consistently been named a Top 50 performing P&C organization, offering stability with a focus on people. We strive to make both our internal and external communities better every day.
Purpose
The purpose of this job is to provide administrative support and overall assistance to Claims Examiners. This position exists to ensure the timely payment of benefits and administration of claims in compliance with state law.
Responsibilities
Delivers basic to intermediate administrative support to Claims Examiners.
Contacts insured or other involved persons to obtain necessary information to process claims.
Documents conversations or information on the enterprise resource planning (ERP) system.
Organizes and works with Examiners using computer systems to enter, access, search and retrieve data.
Stays current with diary tasks and procedural changes.
Imparts exceptional customer service to internal and external customers, including insureds.
Provides information to insureds, injured workers or referrals to outside vendors as requested by the Examiner.
Processes claims for indemnity payments and state-mandated forms.
Processes non-medical payments.
Organizes and works with Examiners to enter, access, search, and retrieve data.
Assists Claims Examiners with complete post-claims resolution and related administrative projects.
Schedules medical appointments, calculates mileage, and sends appointment letter reminders.
Interacts with nurse on case management regarding return-to-work status.
Supports Claims Examiners in the preparation, processing and monitoring of payments.
Supervisory Responsibilities
This role does not have supervisory responsibilities.
Education and Experience
High school diploma or GED required. Minimum 1 year of related experience and/or training; or equivalent combination of education and experience.
Certificates, Licenses, Registrations
None required.
Knowledge and Skills
Basic understanding of office procedures. Solid customer service, phone and time management skills. Intermediate Microsoft Office Suite: Outlook, Word, Excel, PowerPoint as well as the ability to learn ERP software. Excellent data entry, strong attention to detail and ability to prioritize assignments. Ability to read, write and comprehend simple instructions, short correspondence and memos. Ability to add, subtract, multiply and divide using whole numbers, fractions and decimals. Ability to compute rate, ratio and percent and to draw and interpret bar graphs. Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
Physical Requirements
Office environment – no specific or unusual physical or environmental demands. Employees are regularly required to sit, walk, stand, talk, and hear.
Work Environment
This position operates in an office environment and requires the frequent use of a computer, telephone, copier, and other standard office equipment.
Employment Sponsorship
We are currently not offering employment sponsorship for this opportunity.
Compensation
The current range for this position is $19.58 - $30.88 per hour. This range is exclusive of fringe benefits and potential bonuses. Final base salary compensation will be determined by factors unique to each candidate, including experience, education, location, and consideration of employees performing substantially similar work.
Why Join ICW Group
Challenging work and the ability to make a difference
You will have a voice and feel a sense of belonging
Competitive benefits package with medical, dental, vision, and 401K with company match
Bonus potential for all positions
Paid Time Off
Paid holidays throughout the year
Support for continued learning
Note: ICW Group is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. ICW Group will not discriminate on the basis of race, color, religion, national origin, sex/gender, age, disability, military or veteran status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other characteristic protected by applicable law.
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