Customer Care Advisor
Busey, Champaign, IL, United States
Position Summary
The Customer Care Advisor will serve as a customer advocate to earn trust and loyalty through unparalleled service and support. The role is responsible for managing the relationships of our digital-first customers, encouraging the use and adoption of digital offerings while providing proactive support.
Duties & Responsibilities
Ensure customer satisfaction and retention
Deliver technical, troubleshooting and service support via phone, chat and email
De-escalate situations involving dissatisfied customers, offering patient assistance and support
Attend and participate in training sessions and team meetings
Ability to adapt to change and respond to all requests in a professional and positive manner
Maintain customer confidence and protect bank operations by keeping information confidential
Inform and refer customers when appropriate for products and services
Perform outbound calls to customers as needed to deliver exceptional service to our customers
Education & Experience
Knowledge Of
Strong organizational skills
Basic knowledge of web browsers, digital offerings and products and services
Have or the ability to obtain Busey account with online/mobile banking
Ability To
Leverage strong interpersonal, written, and verbal communication skills
Analyze and solve problems efficiently and accurately
Maintain mental concentration and visual attention to detail
Effectively manage time
Express desire and show the willingness to assist customers and resolve issues
Able to work independently and in a fast-paced, team environment
Education And Training
Requires High School diploma
Requires knowledge of Microsoft Office
Previous banking experience preferred, but not required
Benefits And Compensation
Salary offered is based on factors, including but not limited to, the job duties, required qualifications and relevant experience, and local market trends. The role may be eligible for bonus or incentives based on company and individual performance.
Base Pay Range: $19-$22/hour
Busey provides a comprehensive Total Rewards package including benefits such as 401(k) match, profit sharing, employee stock purchase plan, paid time off, medical, dental, vision, life insurance, long-term disability, wellness incentives, and an employee assistance program. Eligible associates may also use pre-tax health savings accounts and flexible spending accounts. Visit Busey Total Rewards for more information.
Equal Opportunity
Busey values a diverse and inclusive workplace and strives to recruit, develop and retain individuals with exceptional talent. Busey is an Equal Opportunity Employer including Disability/Vets. Visit Busey.com/Careers to learn more about Busey’s Equal Opportunity Employment.
Unsolicited Resumes
Busey Bank, and its subsidiaries, does not accept any liability for fees for resumes from recruiters or employment agencies. Agencies without a binding recruitment agreement are requested not to contact Busey with recruiting inquiries or resumes. Busey respectfully requests no phone calls or emails.
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The Customer Care Advisor will serve as a customer advocate to earn trust and loyalty through unparalleled service and support. The role is responsible for managing the relationships of our digital-first customers, encouraging the use and adoption of digital offerings while providing proactive support.
Duties & Responsibilities
Ensure customer satisfaction and retention
Deliver technical, troubleshooting and service support via phone, chat and email
De-escalate situations involving dissatisfied customers, offering patient assistance and support
Attend and participate in training sessions and team meetings
Ability to adapt to change and respond to all requests in a professional and positive manner
Maintain customer confidence and protect bank operations by keeping information confidential
Inform and refer customers when appropriate for products and services
Perform outbound calls to customers as needed to deliver exceptional service to our customers
Education & Experience
Knowledge Of
Strong organizational skills
Basic knowledge of web browsers, digital offerings and products and services
Have or the ability to obtain Busey account with online/mobile banking
Ability To
Leverage strong interpersonal, written, and verbal communication skills
Analyze and solve problems efficiently and accurately
Maintain mental concentration and visual attention to detail
Effectively manage time
Express desire and show the willingness to assist customers and resolve issues
Able to work independently and in a fast-paced, team environment
Education And Training
Requires High School diploma
Requires knowledge of Microsoft Office
Previous banking experience preferred, but not required
Benefits And Compensation
Salary offered is based on factors, including but not limited to, the job duties, required qualifications and relevant experience, and local market trends. The role may be eligible for bonus or incentives based on company and individual performance.
Base Pay Range: $19-$22/hour
Busey provides a comprehensive Total Rewards package including benefits such as 401(k) match, profit sharing, employee stock purchase plan, paid time off, medical, dental, vision, life insurance, long-term disability, wellness incentives, and an employee assistance program. Eligible associates may also use pre-tax health savings accounts and flexible spending accounts. Visit Busey Total Rewards for more information.
Equal Opportunity
Busey values a diverse and inclusive workplace and strives to recruit, develop and retain individuals with exceptional talent. Busey is an Equal Opportunity Employer including Disability/Vets. Visit Busey.com/Careers to learn more about Busey’s Equal Opportunity Employment.
Unsolicited Resumes
Busey Bank, and its subsidiaries, does not accept any liability for fees for resumes from recruiters or employment agencies. Agencies without a binding recruitment agreement are requested not to contact Busey with recruiting inquiries or resumes. Busey respectfully requests no phone calls or emails.
#J-18808-Ljbffr