Business Office Assistant
United Surgical Partners International, Waco, TX, United States
Business Office Assistant – Fish Pond Surgery Center
Position requires weekdays only—no holidays, weekends, or call. Some early mornings and later evenings may be required; schedule is subject to change based on the surgical schedule and flow of the day.
Under the direction of the Business Office Manager, the Business Office Assistant is responsible for covering any aspect of the office necessary. Duties include scheduling, insurance verification, financial counseling, patient calls, and chart building. Successful candidates should possess outstanding multi‑tasking abilities, strong communication and teamwork skills, and the ability to thrive in a fast‑paced environment. Demonstrable experience in customer service or related programs is preferred.
DUTIES AND RESPONSIBILITIES
Verifies insurance prior to patient arrival, including add‑ons and direct admits
Obtains pre‑certification from insurance companies for procedures that require it
Requests office notes from referring physicians if needed for authorization
Calculates and informs patients of the amount due
Communicates with the doctor’s office
Ensures all required forms are placed in designated areas of the patient’s chart
Prepares charts for the next day’s surgeries within the required deadline
Prepares medical consents for each chart prepared
Labels necessary documents and adds physician orders
Makes outbound collection calls to patients regarding medical invoices/bills, answers questions, and sets up payment plans
Utilizes various collection strategies and methodologies to negotiate payment in full or payment arrangements on debt within federal, state, and client collection guidelines and laws
Preferred knowledge of health care financing and medical collections
Other duties as assigned
Qualifications
High school diploma or GED
Minimum 2–4 years of hospital or medical office experience required
Ability to communicate verbally and non‑verbally in a professional manner
Ability to use time wisely in preparing work areas to meet high‑paced demand
Show a genuine desire to work and improve the organization as a whole
Extreme multi‑tasker
Strong medical terminology knowledge
Exemplary phone etiquette and exceptional customer service skills
What We Offer
Medical, dental, vision, and prescription coverage
Life and AD&D coverage
Short‑ and long‑term disability
Flexible financial benefits including FSAs and HSAs
401(k) and access to retirement planning
Paid holidays and vacation
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Position requires weekdays only—no holidays, weekends, or call. Some early mornings and later evenings may be required; schedule is subject to change based on the surgical schedule and flow of the day.
Under the direction of the Business Office Manager, the Business Office Assistant is responsible for covering any aspect of the office necessary. Duties include scheduling, insurance verification, financial counseling, patient calls, and chart building. Successful candidates should possess outstanding multi‑tasking abilities, strong communication and teamwork skills, and the ability to thrive in a fast‑paced environment. Demonstrable experience in customer service or related programs is preferred.
DUTIES AND RESPONSIBILITIES
Verifies insurance prior to patient arrival, including add‑ons and direct admits
Obtains pre‑certification from insurance companies for procedures that require it
Requests office notes from referring physicians if needed for authorization
Calculates and informs patients of the amount due
Communicates with the doctor’s office
Ensures all required forms are placed in designated areas of the patient’s chart
Prepares charts for the next day’s surgeries within the required deadline
Prepares medical consents for each chart prepared
Labels necessary documents and adds physician orders
Makes outbound collection calls to patients regarding medical invoices/bills, answers questions, and sets up payment plans
Utilizes various collection strategies and methodologies to negotiate payment in full or payment arrangements on debt within federal, state, and client collection guidelines and laws
Preferred knowledge of health care financing and medical collections
Other duties as assigned
Qualifications
High school diploma or GED
Minimum 2–4 years of hospital or medical office experience required
Ability to communicate verbally and non‑verbally in a professional manner
Ability to use time wisely in preparing work areas to meet high‑paced demand
Show a genuine desire to work and improve the organization as a whole
Extreme multi‑tasker
Strong medical terminology knowledge
Exemplary phone etiquette and exceptional customer service skills
What We Offer
Medical, dental, vision, and prescription coverage
Life and AD&D coverage
Short‑ and long‑term disability
Flexible financial benefits including FSAs and HSAs
401(k) and access to retirement planning
Paid holidays and vacation
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