Front Desk (Luxury Residential - Miami)
Waccamaw Management, LLC, Miami, FL, United States
Job Description
The Front Desk Agent should be impeccably mannered & discreet. Greet visitors to property, verify and supply guided access to units, be the gatekeeper of the residences.
The Front Desk staff will have experience working in customer service with the ability to interact positively with individuals and take initiative in providing a high level of resident service and support. Front Desk Associate will also be responsible for roaming the building premises and package handling for residents.
Greeting vendors, residents and their guests.
Coordinating all deliveries of packages, flowers, restaurant food.
Duties include controlling and monitoring security cameras.
Monitoring of building's exterior doors, and maintaining a secure environment for our residents.
Monitoring and controlling guest/vendor access to residential floors.
Collaborating with other building staff personnel, and ensuring residents and their guests’ needs are met.
Reviewing daily front desk procedures and facilitating communication between unit owners, maintenance team and property management.
Ensuring all areas are maintained in a professional and clean manner during shift.
Following all safety and security policies, programs and procedures.
Handling crisis situations in the event of emergency and/or fire.
Answering the telephone and speaking clearly and professionally.
Other duties as assigned by management.
Requirements
High school graduate or equivalent vocational training certificate.
Compute basic arithmetic.
Fluency in English both verbally and non‑verbally.
Provide legible communication and directions.
Perform job functions with attention to detail, speed and accuracy.
Prioritize and organize.
Be a clear thinker, remaining calm and resolving problems using good judgment.
Follow directions thoroughly.
Understand guest/member's service needs.
Work cohesively with co‑workers as part of a team.
Work with minimal supervision.
Maintain confidentiality of guest/member information and pertinent resort data.
Ability to input and access information in the property management system/computers/point of sales system.
Desirable
Some college or training in Hospitality Industry.
Previous experience as Front Desk Agent.
Experience
Customer Service: 2 years (Preferred)
Spa: 2 years (Preferred)
Education
High school (Required)
Language
English (Required)
Spanish, Russian, Portuguese preferred
Job Type: Full‑time
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
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The Front Desk Agent should be impeccably mannered & discreet. Greet visitors to property, verify and supply guided access to units, be the gatekeeper of the residences.
The Front Desk staff will have experience working in customer service with the ability to interact positively with individuals and take initiative in providing a high level of resident service and support. Front Desk Associate will also be responsible for roaming the building premises and package handling for residents.
Greeting vendors, residents and their guests.
Coordinating all deliveries of packages, flowers, restaurant food.
Duties include controlling and monitoring security cameras.
Monitoring of building's exterior doors, and maintaining a secure environment for our residents.
Monitoring and controlling guest/vendor access to residential floors.
Collaborating with other building staff personnel, and ensuring residents and their guests’ needs are met.
Reviewing daily front desk procedures and facilitating communication between unit owners, maintenance team and property management.
Ensuring all areas are maintained in a professional and clean manner during shift.
Following all safety and security policies, programs and procedures.
Handling crisis situations in the event of emergency and/or fire.
Answering the telephone and speaking clearly and professionally.
Other duties as assigned by management.
Requirements
High school graduate or equivalent vocational training certificate.
Compute basic arithmetic.
Fluency in English both verbally and non‑verbally.
Provide legible communication and directions.
Perform job functions with attention to detail, speed and accuracy.
Prioritize and organize.
Be a clear thinker, remaining calm and resolving problems using good judgment.
Follow directions thoroughly.
Understand guest/member's service needs.
Work cohesively with co‑workers as part of a team.
Work with minimal supervision.
Maintain confidentiality of guest/member information and pertinent resort data.
Ability to input and access information in the property management system/computers/point of sales system.
Desirable
Some college or training in Hospitality Industry.
Previous experience as Front Desk Agent.
Experience
Customer Service: 2 years (Preferred)
Spa: 2 years (Preferred)
Education
High school (Required)
Language
English (Required)
Spanish, Russian, Portuguese preferred
Job Type: Full‑time
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
#J-18808-Ljbffr