Communications Specialist, ON CALL
Erickson Senior Living, Silver Spring, MD, United States
On Call/ Flex Communications Specialist (Front Desk) Join our team at Riderwood Village by Erickson Senior Living, located at 3140 Gracefield Rd, Silver Spring, MD 20904, as an On Call/ Flex Communications Specialist (Front Desk). This role is pivotal in our community, serving as the first point of contact for residents, family members, and candidates, ensuring a warm and welcoming environment.
Regular schedule will be every Saturday evening from 12:30 PM to 9:00 PM. The total hours worked per year will vary based on organizational scheduling needs.
What we offer:
Compensation: $17.15-$19.00 including shift differential and float rates, based on experience
A culture of diversity, inclusion, equity, and belonging, which builds on our mission, vision, and values
Medical, dental, and vision packages, including an annual reimbursement for qualified wellness expenses, personal health coaching, and telemedicine options
PTO plans, plus company paid volunteer hours for eligible team members, in accordance with applicable state law
401k for all team members 18 and over with a company 3% match
Onsite medical centers, providing wellness visits and sick care for all team members over 18 years of age
30% discount on food and drinks at on-site dining venues, plus additional healthy choice meal options at discounted prices
Growth opportunities grow with the company as we open new communities and expand on our existing ones!
Education assistance, certification reimbursement, and access to over 6,000 courses through our online learning library, designed to enhance your current skills and build new ones
How you will make an impact:
Greet and direct our residents, visitors, and staff, handle questions and concerns efficiently
Receive emergency calls from residents and staff and dispatch appropriate personnel; page on-call physicians as needed in an accurate and calm manner
Monitor all emergency pull cords for Independent Living residents
Track status of resident involved in a situation, i.e., transported to a hospital, etc.
Manage resident's list, alphabetically and by resident apartment
Assist with maintaining accurate census information, hospitalizations, deaths, etc., and keeping an accurate list of residents who are away and returning
Responsible for logging all resident packages and notifying residents of a package pick-up via notice, assuring all mail is dispatched through U.S. Mail at the end of each day, sort and distributes all inter-office mail
What you will need:
On call schedule flexibility, hours may vary depending upon scheduling needs
Night/ weekend/ holiday availability
Receptionist experience required
Excellent verbal skills
Ability to multi-task
Previous experience with the general public, specifically the senior preferred
Riderwood is a beautiful 120-acre continuing care retirement community in Silver Spring, Maryland. We're part of a growing national network of communities managed by Erickson Senior Living, one of the country's largest and most respected providers of senior living and health care. Riderwood helps people live better lives by fulfilling our promises of a vibrant lifestyle, financial stability, and focused health and well-being services for those who live and work with us. As part of our team, you'll enjoy flexibility and work-life balance to meet your personal and professional goals, and we are committed to providing you with opportunities to learn and grow.
Erickson Senior Living, its affiliates, and managed communities are Equal Opportunity Employers and are committed to providing a workplace free of unlawful discrimination and harassment on the basis of race, color, religion, sex, age, national origin, marital status, veteran status, mental or physical disability, sexual orientation, gender identity or expression, genetic information, or any other category protected by federal, state, or local law.
Regular schedule will be every Saturday evening from 12:30 PM to 9:00 PM. The total hours worked per year will vary based on organizational scheduling needs.
What we offer:
Compensation: $17.15-$19.00 including shift differential and float rates, based on experience
A culture of diversity, inclusion, equity, and belonging, which builds on our mission, vision, and values
Medical, dental, and vision packages, including an annual reimbursement for qualified wellness expenses, personal health coaching, and telemedicine options
PTO plans, plus company paid volunteer hours for eligible team members, in accordance with applicable state law
401k for all team members 18 and over with a company 3% match
Onsite medical centers, providing wellness visits and sick care for all team members over 18 years of age
30% discount on food and drinks at on-site dining venues, plus additional healthy choice meal options at discounted prices
Growth opportunities grow with the company as we open new communities and expand on our existing ones!
Education assistance, certification reimbursement, and access to over 6,000 courses through our online learning library, designed to enhance your current skills and build new ones
How you will make an impact:
Greet and direct our residents, visitors, and staff, handle questions and concerns efficiently
Receive emergency calls from residents and staff and dispatch appropriate personnel; page on-call physicians as needed in an accurate and calm manner
Monitor all emergency pull cords for Independent Living residents
Track status of resident involved in a situation, i.e., transported to a hospital, etc.
Manage resident's list, alphabetically and by resident apartment
Assist with maintaining accurate census information, hospitalizations, deaths, etc., and keeping an accurate list of residents who are away and returning
Responsible for logging all resident packages and notifying residents of a package pick-up via notice, assuring all mail is dispatched through U.S. Mail at the end of each day, sort and distributes all inter-office mail
What you will need:
On call schedule flexibility, hours may vary depending upon scheduling needs
Night/ weekend/ holiday availability
Receptionist experience required
Excellent verbal skills
Ability to multi-task
Previous experience with the general public, specifically the senior preferred
Riderwood is a beautiful 120-acre continuing care retirement community in Silver Spring, Maryland. We're part of a growing national network of communities managed by Erickson Senior Living, one of the country's largest and most respected providers of senior living and health care. Riderwood helps people live better lives by fulfilling our promises of a vibrant lifestyle, financial stability, and focused health and well-being services for those who live and work with us. As part of our team, you'll enjoy flexibility and work-life balance to meet your personal and professional goals, and we are committed to providing you with opportunities to learn and grow.
Erickson Senior Living, its affiliates, and managed communities are Equal Opportunity Employers and are committed to providing a workplace free of unlawful discrimination and harassment on the basis of race, color, religion, sex, age, national origin, marital status, veteran status, mental or physical disability, sexual orientation, gender identity or expression, genetic information, or any other category protected by federal, state, or local law.