Service Coordinator
AB Volvo, Jurupa Valley, CA, United States
Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.
What you will do
The Service Coordinator will be an effective, independent, and efficient team member, ensuring seamless workflow and customer satisfaction.
Create, maintain, and communicate workshop schedules to maximize workflow and productivity.
Communicate with customers, managers, and the shop to ensure customer satisfaction and proper workflow.
Communicate issues to customers and work to find solutions.
Propose additional services to customers.
Schedule customer buses and follow up with customers on future service appointments.
Help develop quotes for service and repair with help from the Service Manager.
Keep customers informed on completion times, delays, and changes to estimates and spend quality time building relationships with customers.
Prepare, process, and ensure accuracy of work orders and warranty.
Other tasks as assigned.
Minimum Education and Experience Required
High school degree or equivalent and 1 year in the automotive/heavy duty industry or 2 years on-the-job related experience in the service industry.
1 year customer service experience.
Strong computer knowledge: Microsoft Office skills.
Knowledge of the SAP software (preferred).
Background in service and parts.
Multitasking and good communication.
At the Volvo Group, we strive for a clear, transparent, and straightforward compensation approach, motivating you to contribute to the company’s growth. For this position, the base pay is set at $31.93 - $43.19 hourly, and where applicable, bonus eligible. The range for this role, as well as final salary offered, is determined by several factors including, but not limited to, geographic location, work-related knowledge, certifications, skills, education, and experience. In addition to these factors, we believe in the importance of pay equity and consider internal equity of our current team members as part of any final offer.
Benefits
Competitive medical, dental and vision insurance.
Generous paid time off.
Competitive matching retirement savings plans.
Working environment where your safety, health and wellbeing come first.
Focus on professional and personal development through Volvo Group University.
Programs that make today’s challenging reality of combining work and personal life easier.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran.
Nearest Major Market: Riverside
Nearest Secondary Market: Los Angeles
#J-18808-Ljbffr
What you will do
The Service Coordinator will be an effective, independent, and efficient team member, ensuring seamless workflow and customer satisfaction.
Create, maintain, and communicate workshop schedules to maximize workflow and productivity.
Communicate with customers, managers, and the shop to ensure customer satisfaction and proper workflow.
Communicate issues to customers and work to find solutions.
Propose additional services to customers.
Schedule customer buses and follow up with customers on future service appointments.
Help develop quotes for service and repair with help from the Service Manager.
Keep customers informed on completion times, delays, and changes to estimates and spend quality time building relationships with customers.
Prepare, process, and ensure accuracy of work orders and warranty.
Other tasks as assigned.
Minimum Education and Experience Required
High school degree or equivalent and 1 year in the automotive/heavy duty industry or 2 years on-the-job related experience in the service industry.
1 year customer service experience.
Strong computer knowledge: Microsoft Office skills.
Knowledge of the SAP software (preferred).
Background in service and parts.
Multitasking and good communication.
At the Volvo Group, we strive for a clear, transparent, and straightforward compensation approach, motivating you to contribute to the company’s growth. For this position, the base pay is set at $31.93 - $43.19 hourly, and where applicable, bonus eligible. The range for this role, as well as final salary offered, is determined by several factors including, but not limited to, geographic location, work-related knowledge, certifications, skills, education, and experience. In addition to these factors, we believe in the importance of pay equity and consider internal equity of our current team members as part of any final offer.
Benefits
Competitive medical, dental and vision insurance.
Generous paid time off.
Competitive matching retirement savings plans.
Working environment where your safety, health and wellbeing come first.
Focus on professional and personal development through Volvo Group University.
Programs that make today’s challenging reality of combining work and personal life easier.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran.
Nearest Major Market: Riverside
Nearest Secondary Market: Los Angeles
#J-18808-Ljbffr