Tax Specialist
Vanderbilt Mortgage and Finance, Inc, Maryville, TN, United States
At Vanderbilt Mortgage, we believe homeownership makes lives better. For over 50 years, we’ve been committed to making homeownership more attainable for families across the country by providing mortgage solutions that unlock the freedom of home. As a national housing lender, we specialize in financing new and pre‑owned manufactured and modular homes. With a diverse range of loan products, a reputation for world‑class customer service and a coast‑to‑coast presence, Vanderbilt continues to be a leader in the industry. Our strength is our people—which is why we prioritize investing in our team members through opportunities for growth, a healthy work‑life balance, and meaningful recognition of their contributions. Whether just starting out or bringing years of experience, Vanderbilt empowers our team members with the tools and training to build a successful career and reach their full potential.
Job Details
Position Title: Tax Specialist (Non – LO – No Consumer Contact)
Job Status: Full Time/Hourly
Department: Property Tax and Insurance Tracking
Reports To: Property Tax and Insurance Tracking Team Lead
Travel Required: None
Work Schedule: Hybrid – 4 days in the office, 1 day remote
Pay: Hiring range $20.39–23.99 per hour plus additional bonus opportunity
Job Summary
The Tax Specialist is responsible for ensuring that tax invoices are processed accurately and timely. This role manages a large group of loans assigned by specific states, researches, obtains, and processes a variety of tax‑related correspondence, and follows up accordingly. The Tax Specialist plays a crucial role in ensuring that tax bills are paid in adherence to the entity’s required or requested form of payment along with proper documentation.
Responsibilities
Process property tax payments to tax authorities, ensuring timely and accurate payment of tax bills.
Ensure individual county requirements are met regarding attached forms or documents.
Maintain a sequence of loans and follow‑up in a timely manner.
Utilize tax authority websites to retrieve tax bills and audit bills, ensuring accurate tax projections.
Request tax bills from customers and tax authorities via mail, email, and phone.
Input updated information for tax suppliers and address changes.
Research accounts for new county requirements and tax exemptions, updating accordingly.
Assist in reviewing and processing penalty and interest write‑offs.
Participate in reviewing and resolving internal and compliance audit exceptions.
Monitor the Tax Tracking queue and assist with updates as needed.
Handle new loan setup and determine accurate tax projections in the Tax Tracking system, verifying amounts for correct escrow payment consideration.
Research property assessments on third‑party websites and update the system for appropriate handling.
Review returned checks for appropriate action.
Analyze tax suits and recommend payment to upper management.
Investigate tax levies to ensure funds are coming from the appropriate accounts.
Audit loans that are not registered with the county and communicate with customers on how to register their home.
Monitor all tax projections to ensure appropriate payment is made to the accurate tax authority.
Complete internal customer service requests in a timely and efficient manner.
Connect with customers, third parties, and vendors via phone and email to educate or request necessary information.
Process county‑required forms such as assessments, refunds, payoffs, registrations, reallocations of funds, and moving‑home forms.
Audits Government Servicing loans as assigned.
Other duties as assigned.
Qualifications
Education: High school diploma or equivalent required; college preferred.
Experience: Minimum 1 year related experience required; 1‑2 years preferred.
Basic computer skills and ability to type at least 25 words per minute.
Ability to communicate effectively via phone, email, and in person.
Capability to gather facts accurately, analyze causes, evaluate alternate solutions, and arrive at sound conclusions for action.
Ability to manage multiple and/or conflicting responsibilities.
Excellent attention to detail and organizational skills.
Ability to work in a team environment.
Knowledge of all company/department policies and procedures, as well as applicable state and federal lending regulations.
Physical Demands
Must be able to remain in a stationary position 75% of the time.
Will be constantly operating a computer and other office productivity machinery, such as a telephone, calculator, copier, and computer printer.
Will communicate 90% of the time over the phone.
Will constantly work in a state‑of‑the‑art indoor temperature‑controlled, sealed‑window office environment.
Benefits
Medical and dental plan with prescription coverage and vision.
Competitive benefits including 401(k) with 100% company match of the first 4%.
Paid time off days (PTO), maternity/paternity leave, and holidays.
Community involvement including volunteer paid time off (VTO).
Tuition assistance for your first degree.
State‑of‑the‑art home office with onsite fitness facility, full gym, workout classes, volleyball and basketball courts, ping‑pong, disc golf course, and onsite restaurant.
Wellness programs focusing on emotional, social, spiritual, intellectual, environmental, physical, and financial well‑being.
Collaborative and energetic work environment.
Professional development and promotional opportunities.
Competitive bonus programs.
Vanderbilt Mortgage and Finance, Inc. is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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Job Details
Position Title: Tax Specialist (Non – LO – No Consumer Contact)
Job Status: Full Time/Hourly
Department: Property Tax and Insurance Tracking
Reports To: Property Tax and Insurance Tracking Team Lead
Travel Required: None
Work Schedule: Hybrid – 4 days in the office, 1 day remote
Pay: Hiring range $20.39–23.99 per hour plus additional bonus opportunity
Job Summary
The Tax Specialist is responsible for ensuring that tax invoices are processed accurately and timely. This role manages a large group of loans assigned by specific states, researches, obtains, and processes a variety of tax‑related correspondence, and follows up accordingly. The Tax Specialist plays a crucial role in ensuring that tax bills are paid in adherence to the entity’s required or requested form of payment along with proper documentation.
Responsibilities
Process property tax payments to tax authorities, ensuring timely and accurate payment of tax bills.
Ensure individual county requirements are met regarding attached forms or documents.
Maintain a sequence of loans and follow‑up in a timely manner.
Utilize tax authority websites to retrieve tax bills and audit bills, ensuring accurate tax projections.
Request tax bills from customers and tax authorities via mail, email, and phone.
Input updated information for tax suppliers and address changes.
Research accounts for new county requirements and tax exemptions, updating accordingly.
Assist in reviewing and processing penalty and interest write‑offs.
Participate in reviewing and resolving internal and compliance audit exceptions.
Monitor the Tax Tracking queue and assist with updates as needed.
Handle new loan setup and determine accurate tax projections in the Tax Tracking system, verifying amounts for correct escrow payment consideration.
Research property assessments on third‑party websites and update the system for appropriate handling.
Review returned checks for appropriate action.
Analyze tax suits and recommend payment to upper management.
Investigate tax levies to ensure funds are coming from the appropriate accounts.
Audit loans that are not registered with the county and communicate with customers on how to register their home.
Monitor all tax projections to ensure appropriate payment is made to the accurate tax authority.
Complete internal customer service requests in a timely and efficient manner.
Connect with customers, third parties, and vendors via phone and email to educate or request necessary information.
Process county‑required forms such as assessments, refunds, payoffs, registrations, reallocations of funds, and moving‑home forms.
Audits Government Servicing loans as assigned.
Other duties as assigned.
Qualifications
Education: High school diploma or equivalent required; college preferred.
Experience: Minimum 1 year related experience required; 1‑2 years preferred.
Basic computer skills and ability to type at least 25 words per minute.
Ability to communicate effectively via phone, email, and in person.
Capability to gather facts accurately, analyze causes, evaluate alternate solutions, and arrive at sound conclusions for action.
Ability to manage multiple and/or conflicting responsibilities.
Excellent attention to detail and organizational skills.
Ability to work in a team environment.
Knowledge of all company/department policies and procedures, as well as applicable state and federal lending regulations.
Physical Demands
Must be able to remain in a stationary position 75% of the time.
Will be constantly operating a computer and other office productivity machinery, such as a telephone, calculator, copier, and computer printer.
Will communicate 90% of the time over the phone.
Will constantly work in a state‑of‑the‑art indoor temperature‑controlled, sealed‑window office environment.
Benefits
Medical and dental plan with prescription coverage and vision.
Competitive benefits including 401(k) with 100% company match of the first 4%.
Paid time off days (PTO), maternity/paternity leave, and holidays.
Community involvement including volunteer paid time off (VTO).
Tuition assistance for your first degree.
State‑of‑the‑art home office with onsite fitness facility, full gym, workout classes, volleyball and basketball courts, ping‑pong, disc golf course, and onsite restaurant.
Wellness programs focusing on emotional, social, spiritual, intellectual, environmental, physical, and financial well‑being.
Collaborative and energetic work environment.
Professional development and promotional opportunities.
Competitive bonus programs.
Vanderbilt Mortgage and Finance, Inc. is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
#J-18808-Ljbffr