Advanced Medical Support Assistant
U.S. Department of Veterans Affairs, Knoxville, TN, United States
Summary
The Advanced Level Medical Support Assistant (MSA) position serves as a clinic clerk and is a foundational role within the clinic.
Qualifications
Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.
Citizenship
Be a citizen of the United States (U.S.)
Non‑citizens may be appointed when it is not possible to recruit qualified citizens according to 38 U.S.C. 7407(a)
Experience: No experience required
Education: High school diploma, GED, or proficiency certificate from a State or territorial‑level Board or Department of Education
Licensure/Certification/Registration: None
English Language Proficiency: Candidates must be proficient in spoken and written English in accordance with 38 U.S.C. 7403(f)
Grade Determinations: One year of experience equivalent to the next lower grade level GS-5 Medical Support Assistant grade level
Duties may include, but are not limited to, performing a full range of duties related to the delivery of healthcare services in an inpatient or outpatient setting
Requirements: answering phones, greeting patients, relaying messages to appropriate staff inside or outside the unit, scheduling appointments, interpreting and verifying provider orders to schedule within scheduling guidelines
Advanced knowledge of the technical health care process, policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community, and medical terminology
Grandfathering Provision: Applicants may qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who meet the criteria)
Quality of Experience: Experience must be fully documented on your resume and must include job title, duties, month and year start/end dates and hours worked per week
Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/
Duties
VA Careers – Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Total Rewards of an Allied Health Professional duties include working collaboratively in an interdisciplinary coordinated care delivery environment (i.e., patient aligned care team or other specialty care)
Coordinates with the patient care team to review clinic utilization by using various reports (e.g., Clinic Utilization Statistical Summary)
Ensures that the clinic setup is closely monitored to effectively support the needs of the clinic and makes necessary adjustments
Develops/maintains effective and efficient communication with the patient, interdisciplinary team, management team, VA medical centers, and other agencies
Collects scans, updates health insurance information, promotes Veteran registration and utilization of My Healthy Vet (MHV)
Trains other MSAs on correct clinic operations and serves as a preceptor to developmental level MSAs
Schedules appointments and notifies supervisor when clinic area access is less than desirable or when an individual patient cannot be scheduled within mandated timeframes
Daily review of active/pending consults, encounters, electronic wait list, recall list, and MHV secure messaging communications for accuracy and disposition
Reports backlogs, difficulties in meeting deadlines, uncooperative physicians, or difficulty in securing information from clinicians or employee plans; organizes work independently and handles scheduling problems and deviations based on personal knowledge of clinic operations and policy
Work schedule (training): Monday – Friday, 07:45‑16:30. After training: various schedules available including 06:45‑15:30, 07:45‑16:30, 08:45‑17:30, and a compressed 6:45‑17:30 schedule; work schedule will be discussed during interviews
Recruitment Incentive (Sign‑on Bonus): Not Authorized
Permanent Change of Station (Relocation Assistance): Not Authorized
Pay: Competitive salary with regular increases
Paid Time Off: 37‑50 days of annual paid time off per year (13‑26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year); selected applicants may qualify for credit toward annual leave accrual based on prior work experience or military service experience
Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave for birth, adoption, or foster care placement of a child
Child Care Subsidy: After 60 days of employment, employees with total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible costs (maximum $416.66 per month)
Retirement: Traditional federal pension (5‑year vesting) and federal 401(k) with up to 5% contribution by VA
Insurance: Federal health, vision, dental, term life, long‑term care (many programs carry into retirement)
Telework: Available; however this position is not virtual
Functional Statement #: Permanent Change of Station (PCS): Not Authorized.
#J-18808-Ljbffr
The Advanced Level Medical Support Assistant (MSA) position serves as a clinic clerk and is a foundational role within the clinic.
Qualifications
Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.
Citizenship
Be a citizen of the United States (U.S.)
Non‑citizens may be appointed when it is not possible to recruit qualified citizens according to 38 U.S.C. 7407(a)
Experience: No experience required
Education: High school diploma, GED, or proficiency certificate from a State or territorial‑level Board or Department of Education
Licensure/Certification/Registration: None
English Language Proficiency: Candidates must be proficient in spoken and written English in accordance with 38 U.S.C. 7403(f)
Grade Determinations: One year of experience equivalent to the next lower grade level GS-5 Medical Support Assistant grade level
Duties may include, but are not limited to, performing a full range of duties related to the delivery of healthcare services in an inpatient or outpatient setting
Requirements: answering phones, greeting patients, relaying messages to appropriate staff inside or outside the unit, scheduling appointments, interpreting and verifying provider orders to schedule within scheduling guidelines
Advanced knowledge of the technical health care process, policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community, and medical terminology
Grandfathering Provision: Applicants may qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who meet the criteria)
Quality of Experience: Experience must be fully documented on your resume and must include job title, duties, month and year start/end dates and hours worked per week
Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/
Duties
VA Careers – Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Total Rewards of an Allied Health Professional duties include working collaboratively in an interdisciplinary coordinated care delivery environment (i.e., patient aligned care team or other specialty care)
Coordinates with the patient care team to review clinic utilization by using various reports (e.g., Clinic Utilization Statistical Summary)
Ensures that the clinic setup is closely monitored to effectively support the needs of the clinic and makes necessary adjustments
Develops/maintains effective and efficient communication with the patient, interdisciplinary team, management team, VA medical centers, and other agencies
Collects scans, updates health insurance information, promotes Veteran registration and utilization of My Healthy Vet (MHV)
Trains other MSAs on correct clinic operations and serves as a preceptor to developmental level MSAs
Schedules appointments and notifies supervisor when clinic area access is less than desirable or when an individual patient cannot be scheduled within mandated timeframes
Daily review of active/pending consults, encounters, electronic wait list, recall list, and MHV secure messaging communications for accuracy and disposition
Reports backlogs, difficulties in meeting deadlines, uncooperative physicians, or difficulty in securing information from clinicians or employee plans; organizes work independently and handles scheduling problems and deviations based on personal knowledge of clinic operations and policy
Work schedule (training): Monday – Friday, 07:45‑16:30. After training: various schedules available including 06:45‑15:30, 07:45‑16:30, 08:45‑17:30, and a compressed 6:45‑17:30 schedule; work schedule will be discussed during interviews
Recruitment Incentive (Sign‑on Bonus): Not Authorized
Permanent Change of Station (Relocation Assistance): Not Authorized
Pay: Competitive salary with regular increases
Paid Time Off: 37‑50 days of annual paid time off per year (13‑26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year); selected applicants may qualify for credit toward annual leave accrual based on prior work experience or military service experience
Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave for birth, adoption, or foster care placement of a child
Child Care Subsidy: After 60 days of employment, employees with total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible costs (maximum $416.66 per month)
Retirement: Traditional federal pension (5‑year vesting) and federal 401(k) with up to 5% contribution by VA
Insurance: Federal health, vision, dental, term life, long‑term care (many programs carry into retirement)
Telework: Available; however this position is not virtual
Functional Statement #: Permanent Change of Station (PCS): Not Authorized.
#J-18808-Ljbffr