Call Center Representative Physical Therapy Clinic
Plymouth Physical Therapy Specialists, Plymouth Township, MI, United States
Job Description
Key Responsibilities
Answer incoming phone calls in a courteous, professional manner
Schedule, confirm, and reschedule patient appointments
Provide information about our services, therapists, and clinic policies
Verify insurance coverage and collect necessary patient details
Assist with appointment reminders, follow-ups, and general inquiries
Accurately enter and update patient information in the scheduling system
Communicate effectively with clinical staff to ensure smooth workflow
Qualifications
Previous experience in a medical call center or healthcare office (preferred but not required)
Excellent verbal communication and customer service skills
Strong attention to detail and ability to multitask
Familiarity with medical terminology and insurance verification is a plus
Proficient with computers, scheduling software, and basic office tools
Bilingual (English/Spanish) a plus
Additional Information
Competitive pay and growth opportunities
Supportive and collaborative team environment
On-the-job training and development
Health benefits (for eligible employees)
Meaningful work helping people improve their quality of life
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Key Responsibilities
Answer incoming phone calls in a courteous, professional manner
Schedule, confirm, and reschedule patient appointments
Provide information about our services, therapists, and clinic policies
Verify insurance coverage and collect necessary patient details
Assist with appointment reminders, follow-ups, and general inquiries
Accurately enter and update patient information in the scheduling system
Communicate effectively with clinical staff to ensure smooth workflow
Qualifications
Previous experience in a medical call center or healthcare office (preferred but not required)
Excellent verbal communication and customer service skills
Strong attention to detail and ability to multitask
Familiarity with medical terminology and insurance verification is a plus
Proficient with computers, scheduling software, and basic office tools
Bilingual (English/Spanish) a plus
Additional Information
Competitive pay and growth opportunities
Supportive and collaborative team environment
On-the-job training and development
Health benefits (for eligible employees)
Meaningful work helping people improve their quality of life
#J-18808-Ljbffr