Powertrain Call Center Agent
Kelly, Murfreesboro, TN, United States
Kelly Services in partnership with Nissan is currently seeking an experienced mechanic skilled in powertrain to work in their Powertrain Call Center validating and authorizing the technician's diagnosis.
Why You Should Apply
$24/hour, $25/hour for Master ASE Certificate holders
$1,000 sign‑on bonus paid after 30 days of employment
Monday‑Friday, 7 am‑7 pm CST availability required (8‑hour shift within this time range)
Occasional Saturday required, time and a half compensation
In This Position, You Will
Protect the Nissan/Infiniti ownership experience by validating the technician's diagnosis
Serve dealership personnel as they navigate Nissan/Infiniti policies and procedures
Provide excellent customer service via phone, email, chat, etc.
Exhibit strong communication skills and confidence in decision‑making
Provide claim support to Nissan and Infiniti dealers
Adjudicate warranty claims to ensure timely and accurate claim payment
Utilize resources such as Technical Service Bulletins, Electronic Service Manuals, and campaign publications
Qualifications
Thorough knowledge of vehicle maintenance and repair, well‑versed in technical service manuals and tools
Three or more years of hands‑on automotive repair experience; dealership experience is a plus
A•S•E Master preferred; must have A1, A2, and A6 certifications
Computer skills: Ability to work with multiple computer screens and a typing speed of 35 wpm or better
Benefits
Weekly pay
16 paid holidays
2 weeks paid time off (accumulated)
Enhanced medical benefits
Kelly Perks – discount program
Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E‑Verify and will provide the federal government with your Form I‑9 information to confirm that you are authorized to work in the U.S.
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Why You Should Apply
$24/hour, $25/hour for Master ASE Certificate holders
$1,000 sign‑on bonus paid after 30 days of employment
Monday‑Friday, 7 am‑7 pm CST availability required (8‑hour shift within this time range)
Occasional Saturday required, time and a half compensation
In This Position, You Will
Protect the Nissan/Infiniti ownership experience by validating the technician's diagnosis
Serve dealership personnel as they navigate Nissan/Infiniti policies and procedures
Provide excellent customer service via phone, email, chat, etc.
Exhibit strong communication skills and confidence in decision‑making
Provide claim support to Nissan and Infiniti dealers
Adjudicate warranty claims to ensure timely and accurate claim payment
Utilize resources such as Technical Service Bulletins, Electronic Service Manuals, and campaign publications
Qualifications
Thorough knowledge of vehicle maintenance and repair, well‑versed in technical service manuals and tools
Three or more years of hands‑on automotive repair experience; dealership experience is a plus
A•S•E Master preferred; must have A1, A2, and A6 certifications
Computer skills: Ability to work with multiple computer screens and a typing speed of 35 wpm or better
Benefits
Weekly pay
16 paid holidays
2 weeks paid time off (accumulated)
Enhanced medical benefits
Kelly Perks – discount program
Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E‑Verify and will provide the federal government with your Form I‑9 information to confirm that you are authorized to work in the U.S.
#J-18808-Ljbffr