Front Desk Clerk
DelMonte Hotel Group, Cleveland, OH, United States
Front Desk Clerk
We are seeking experienced and driven candidates to serve as a Front Desk Clerk. You will play a key role in ensuring a great guest and colleague experience. Competitive compensation and benefits are offered, as well as opportunities for professional development and advancement.
Job Responsibilities
Greet, register, and assign rooms to guests.
Answer telephone.
Post charges, compute bill, collect payment, and make change.
Make and confirm reservations.
Monitor room availability.
Block rooms.
Program wake‑up calls.
Handle guest mail and messages.
Perform check‑out services.
Open and close shifts, making cash drops as necessary.
Maintain market stock and coffee area as needed.
Provide information on hotel services and local area.
Assist with lobby cleanliness and maintenance checks.
Schedule shuttle runs for guests (hotels with shuttle only).
Provide safe transportation to all guests using the hotel shuttle vehicle (select service properties only).
Perform laundry duties as needed (Fairfield Inn only).
Maintain continental breakfast, including closing and cleaning of area (Fairfield Inn only).
Qualifications
1 to 3 months related experience; high school diploma or GED; or equivalent combination of education and experience.
Solid organizational, time‑management, and prioritization skills.
Exceptional customer service skills.
Ability to multi‑task in a fast‑paced environment.
Basic computer and administrative skills.
Availability to work a flexible schedule.
Maintain a valid driver's license from the state in which you reside with no major violations.
Benefits
As a Front Desk Clerk with DelMonte Hotel Group, you will be part of a hospitality leader that cultivates a supportive workplace. Your hard work and dedication will be rewarded with a competitive compensation package:
$15.00 - $15.25 per hour.
Comprehensive benefit packages for full‑time positions.
Hotel room discounts at our global locations.
Discounts on food and beverages.
Professional development and advancement opportunities.
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We are seeking experienced and driven candidates to serve as a Front Desk Clerk. You will play a key role in ensuring a great guest and colleague experience. Competitive compensation and benefits are offered, as well as opportunities for professional development and advancement.
Job Responsibilities
Greet, register, and assign rooms to guests.
Answer telephone.
Post charges, compute bill, collect payment, and make change.
Make and confirm reservations.
Monitor room availability.
Block rooms.
Program wake‑up calls.
Handle guest mail and messages.
Perform check‑out services.
Open and close shifts, making cash drops as necessary.
Maintain market stock and coffee area as needed.
Provide information on hotel services and local area.
Assist with lobby cleanliness and maintenance checks.
Schedule shuttle runs for guests (hotels with shuttle only).
Provide safe transportation to all guests using the hotel shuttle vehicle (select service properties only).
Perform laundry duties as needed (Fairfield Inn only).
Maintain continental breakfast, including closing and cleaning of area (Fairfield Inn only).
Qualifications
1 to 3 months related experience; high school diploma or GED; or equivalent combination of education and experience.
Solid organizational, time‑management, and prioritization skills.
Exceptional customer service skills.
Ability to multi‑task in a fast‑paced environment.
Basic computer and administrative skills.
Availability to work a flexible schedule.
Maintain a valid driver's license from the state in which you reside with no major violations.
Benefits
As a Front Desk Clerk with DelMonte Hotel Group, you will be part of a hospitality leader that cultivates a supportive workplace. Your hard work and dedication will be rewarded with a competitive compensation package:
$15.00 - $15.25 per hour.
Comprehensive benefit packages for full‑time positions.
Hotel room discounts at our global locations.
Discounts on food and beverages.
Professional development and advancement opportunities.
#J-18808-Ljbffr