Temp Service Tech - HSE Officer
Vallen, Borger, TX, United States
Position Summary
The Organizational Development Manager is responsible for leading enterprise training, development, and organizational effectiveness initiatives that support operational excellence and business transformation. This role oversees a team of trainers responsible for delivering training during new customer implementations across multiple ERP platforms and ensures consistent, high-quality learning experiences across the organization. The Organizational Development Manager partners cross-functionally with Operations, IT, HR, Sales and other business leaders to design, implement, and continuously improve training programs, change management practices, and knowledge management processes. The role also leads Quality and ISO compliance initiatives, manages document control standards, and ensures training programs are scalable, measurable, and aligned with organizational goals. This leader will drive the adoption of modern training approaches including digital learning, self-paced modules, and blended learning models while ensuring programs are effective, consistent, and measurable.
Essential Duties And Responsibilities
Training & Development Leadership
Lead and manage a team of trainers responsible for delivering training across multiple ERP platforms during new customer implementations.
Develop and maintain standardized training frameworks to ensure consistency across all training programs and delivery methods.
Design scalable training programs using a mix of in-person, digital, and self-paced learning tools.
Ensure training content aligns with operational processes, system workflows, and customer requirements.
Partner with implementation teams to support onboarding of new customers and system adoption.
Organizational Development
Develop and implement organizational development strategies that support employee capability, leadership development, and operational effectiveness.
Partner with HR to design and deliver people skills training, leadership development programs, and professional growth initiatives.
Support talent development within the training team, including coaching, mentoring, and performance management.
Change Management
Lead organizational change initiatives related to system implementations, process improvements, enterprise projects and business transformation.
Develop change management network to improve adoption of new systems, tools, and operational processes.
Work with leadership teams to ensure effective communication and engagement throughout transformation initiatives.
Quality, Compliance & Document Control
Own the organization’s quality management practices related to training and documentation.
Support ISO certification and ongoing compliance initiatives.
Oversee document control processes to ensure policies, procedures, and training materials are properly maintained and accessible.
Ensure training programs align with quality standards and regulatory requirements.
Training Effectiveness & Continuous Improvement
Establish and monitor measurable KPIs to track the effectiveness of training and development programs.
Evaluate program impact through feedback, assessments, and operational performance indicators.
Identify organizational skill gaps and implement programs to address them.
Cross-Functional Collaboration
Partner with EE, IT, Operations, HR, Sales and other departments to align training efforts across the organization.
Coordinate with teams responsible for departmental training to ensure consistency in messaging, methodology, and quality.
Work with business leaders to identify new development programs that support organizational priorities.
Key Performance Indicators (KPIs)
Success In This Role Will Be Measured Through
Training effectiveness scores and learner feedback
Consistency and standardization of training programs across departments
ISO and quality audit results
Employee skill development and internal talent progression
Development of a Change Management Network
Qualifications
Required
Bachelor’s degree in Organizational Development, Business, Human Resources, Education, or related field or 5–8+ years of experience in organizational development, training leadership, or learning and development
Experience leading learning teams
Experience designing enterprise training programs
Strong knowledge of change management principles
Experience working cross-functionally across multiple departments
Preferred
Experience supporting ERP implementations or enterprise system training
Certification in change management, organizational development, or quality management (e.g., Prosci, SHRM, ISO)
Leadership Competencies
Strategic thinking and organizational alignment
Strong communication and facilitation skills
Data-driven decision making
Cross-functional influence
Continuous improvement mindset
Talent development and team leadership
Work Environment
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work environment is generally favorable. Lighting and temperature are adequate and there are no hazardous or unpleasant conditions caused by noise, dust, etc.
Physical Demands
(Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to sit. The employee is occasionally required to stand and walk. The employee may be required to occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus.
Equal Opportunity Employer statements and related compliance information are typically provided by the employer in legal or application materials and are not included here to maintain a concise job description.
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The Organizational Development Manager is responsible for leading enterprise training, development, and organizational effectiveness initiatives that support operational excellence and business transformation. This role oversees a team of trainers responsible for delivering training during new customer implementations across multiple ERP platforms and ensures consistent, high-quality learning experiences across the organization. The Organizational Development Manager partners cross-functionally with Operations, IT, HR, Sales and other business leaders to design, implement, and continuously improve training programs, change management practices, and knowledge management processes. The role also leads Quality and ISO compliance initiatives, manages document control standards, and ensures training programs are scalable, measurable, and aligned with organizational goals. This leader will drive the adoption of modern training approaches including digital learning, self-paced modules, and blended learning models while ensuring programs are effective, consistent, and measurable.
Essential Duties And Responsibilities
Training & Development Leadership
Lead and manage a team of trainers responsible for delivering training across multiple ERP platforms during new customer implementations.
Develop and maintain standardized training frameworks to ensure consistency across all training programs and delivery methods.
Design scalable training programs using a mix of in-person, digital, and self-paced learning tools.
Ensure training content aligns with operational processes, system workflows, and customer requirements.
Partner with implementation teams to support onboarding of new customers and system adoption.
Organizational Development
Develop and implement organizational development strategies that support employee capability, leadership development, and operational effectiveness.
Partner with HR to design and deliver people skills training, leadership development programs, and professional growth initiatives.
Support talent development within the training team, including coaching, mentoring, and performance management.
Change Management
Lead organizational change initiatives related to system implementations, process improvements, enterprise projects and business transformation.
Develop change management network to improve adoption of new systems, tools, and operational processes.
Work with leadership teams to ensure effective communication and engagement throughout transformation initiatives.
Quality, Compliance & Document Control
Own the organization’s quality management practices related to training and documentation.
Support ISO certification and ongoing compliance initiatives.
Oversee document control processes to ensure policies, procedures, and training materials are properly maintained and accessible.
Ensure training programs align with quality standards and regulatory requirements.
Training Effectiveness & Continuous Improvement
Establish and monitor measurable KPIs to track the effectiveness of training and development programs.
Evaluate program impact through feedback, assessments, and operational performance indicators.
Identify organizational skill gaps and implement programs to address them.
Cross-Functional Collaboration
Partner with EE, IT, Operations, HR, Sales and other departments to align training efforts across the organization.
Coordinate with teams responsible for departmental training to ensure consistency in messaging, methodology, and quality.
Work with business leaders to identify new development programs that support organizational priorities.
Key Performance Indicators (KPIs)
Success In This Role Will Be Measured Through
Training effectiveness scores and learner feedback
Consistency and standardization of training programs across departments
ISO and quality audit results
Employee skill development and internal talent progression
Development of a Change Management Network
Qualifications
Required
Bachelor’s degree in Organizational Development, Business, Human Resources, Education, or related field or 5–8+ years of experience in organizational development, training leadership, or learning and development
Experience leading learning teams
Experience designing enterprise training programs
Strong knowledge of change management principles
Experience working cross-functionally across multiple departments
Preferred
Experience supporting ERP implementations or enterprise system training
Certification in change management, organizational development, or quality management (e.g., Prosci, SHRM, ISO)
Leadership Competencies
Strategic thinking and organizational alignment
Strong communication and facilitation skills
Data-driven decision making
Cross-functional influence
Continuous improvement mindset
Talent development and team leadership
Work Environment
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work environment is generally favorable. Lighting and temperature are adequate and there are no hazardous or unpleasant conditions caused by noise, dust, etc.
Physical Demands
(Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to sit. The employee is occasionally required to stand and walk. The employee may be required to occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus.
Equal Opportunity Employer statements and related compliance information are typically provided by the employer in legal or application materials and are not included here to maintain a concise job description.
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