SENIOR HUMAN SERVICES SUPERVISOR JUSTICE SUPPORT SERVICES
La Crosse County Library, Inc., La Crosse, WI, United States
SENIOR HUMAN SERVICES SUPERVISOR JUSTICE SUPPORT SERVICES
Job Description
Overview
FLSA: Exempt. This is a salaried, professional and supervisory position providing direct supervision to the paraprofessional staff and social workers in the Justice Support Services (JSS) Section of the Human Services Department. Selection for this position will occur through a competitive process and will be led by the JSS Manager in consultation with a team and Human Services Director. The primary responsibility is ensuring staff are adhering to the guidelines established by the section and the department. Supervision includes intake, assessment, case planning and case management, the court process and assigned related programs. As a supervisor, this position provides administrative direction, case consultation and professional development of assigned social workers and other assigned staff. It is responsible for ensuring continuity and effectiveness of the Unit's services in conformity with the section and agency's policy and procedures. The position requires some evening and weekend hours as staff being supervised work those hours.
Essential Leadership Functions
Act with Integrity and Build Trust
Demonstrate mutual respect, humility, and honesty in all interactions
Speak up appropriately, even when expressing unpopular viewpoints
Actively listen and remain open-minded to diverse perspectives
Drive for Results
Set clear goals and objectives to motivate self and others to achieve outcomes
Seek new opportunities to improve processes and drive sustainable results
Hold self and others accountable through consistent evaluation and monitoring
Develop Talent and Effective Teams
Foster a collaborative environment that encourages knowledge sharing and growth
Provide mentorship and support to help self and others reach full potential
Recognize and leverage diverse strengths within self and team
Lead with Vision and Strategy
Understand and communicate a compelling vision that aligns with organizational goals
Develop and execute comprehensive strategies to achieve long-term objectives
Connect daily work to the bigger picture, inspiring self and others to contribute meaningfully
Lead with Paradoxical, Critical, and Agile Thinking
Navigate complex situations by considering multiple perspectives
Adapt quickly to changes and uncertainties in the work environment
Make critical decisions using analytical skills, experience, and input from others
Build and Maintain Effective Relationships
Communicate and collaborate effectively with stakeholders across the organization
Influence others through coaching, consulting, and team-minded thinking
Develop and sustain partnerships that create positive outcomes for all stakeholders
Cultivate Community Engagement and Provide Excellent Service
Understand and address the needs and concerns of the community
Drive initiatives that create positive impacts beyond the organization
Show self-awareness and manage emotions effectively in challenging situations
Seek and respond constructively to feedback, even in the face of setbacks
Balance empathy with accountability when leading self and working with others
Essential Job Functions
Provides supervision and administrative direction for assigned social workers who provide intake, assessment, case planning and case management, and ongoing direct services to adults referred by the court, other Human Services Sections, or community partners. Ensures staff effectively employ a strength-based approach utilizing evidence-based and best practices.
Provides supervision and administrative direction to a team of specialists responsible for the electronic monitoring program, drug and alcohol testing, and other assigned tasks.
Responsible for hiring, supervision, training, motivation, evaluation, providing performance feedback, scheduling and layout of work of departmental personnel.
Provides ongoing consultation to staff on cases and the need for agency and community services appropriate for that population and to ensure continuity and the effectiveness of services in conformity with state laws and mandates and with agency policy and procedures.
Reviews and approves assessments, case plans, and other required reports and documentation in compliance with the current agency policy, state standards, evidence-based and best practices.
Coordinates, monitors and evaluates contracted program outcomes. This includes monitoring the budget, yearly report, statistics, and consultation.
Prepares required statistics and reports for the Health and Human Services Board, committees and other agency units as requested.
Prepares grant proposals and other funding requests to be submitted to local, state and federal funding resources.
Participates in review and development of agency program, policy, and procedures. Serves as agency representative on community committees and service-related activities.
Develops new service programs to meet client needs.
Physical demands: Large percentage of time is spent sitting at desk, talking and hearing, using near and far vision, judgment, and fingering for keyboarding on computer. Stands, walks, reaches, handles papers and documents intermittently throughout the day. In unusual situations it is necessary to transport/carry a child, stoop, kneel, grapple, bend/twist and feel. There is the threat of physical attack or injury from clients in unusual situations. Uses telephones, copy machines, dictating equipment, independent judgment. Drives vehicle on occasion.
Related Job Functions
May be required to work evenings and/or weekends.
This job description is not intended to encompass every job duty or responsibility, but is only illustrative. This position is required to perform other duties as may be assigned or required.
Knowledge, Skills and Abilities
Extensive knowledge of approved social work principles, including trauma informed, motivational interviewing and strengths based practices and methods, in the field of evidence-based practice for justice system involved clients.
Thorough knowledge of current social and economic problems, including the impact of racial disparities, and the way in which these problems affect families and individuals.
Knowledge and proven experience in effective interventions including evidence based and best practices.
Extensive knowledge of community agencies and health resources and ways in which these resources may be available to people in need.
Considerable knowledge of community organization principles and methods.
Demonstrated commitment to keeping practice up to date and in conformance with latest research and generally accepted best practices in the field of criminal justice and social work.
Demonstrated commitment to embracing and driving positive change and striving for continuous improvement.
Ability to direct and supervise the work of others.
Ability to establish and maintain effective working relationships with the general public, County officers and employees, schools, law enforcement and hospitals.
Ability to stimulate staff growth and development, provide effective coaching and mentoring and to give effective casework consultation.
Ability to compute and analyze statistical information of services provided by the Unit.
Ability to communicate ideas effectively, both orally and in writing. Ability to monitor and manage program budgets.
Ability to facilitate effective meetings and engage others (staff, co-supervisors and community stakeholders) in the process of collaboration and effective team work.
Ability to effectively lead teams through change.
Ability to lead teams in providing excellent customer/client service.
Training, Experience and Other Requirements
Graduation from accredited college or university with a Master's degree in Social Work, Psychology, Sociology, or related field with two years social work experience with services to corrections, mental health, substance abuse, or domestic violence with emphasis on evidence-based practice.
May consider a Bachelor's degree with five years of relevant experience.
Strong preference for at least 1 year experience in supervisory or project management.
May consider other equivalent combination of training and experience. Preference is given to persons with an advanced degree and progressive case practice and experience.
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Job Description
Overview
FLSA: Exempt. This is a salaried, professional and supervisory position providing direct supervision to the paraprofessional staff and social workers in the Justice Support Services (JSS) Section of the Human Services Department. Selection for this position will occur through a competitive process and will be led by the JSS Manager in consultation with a team and Human Services Director. The primary responsibility is ensuring staff are adhering to the guidelines established by the section and the department. Supervision includes intake, assessment, case planning and case management, the court process and assigned related programs. As a supervisor, this position provides administrative direction, case consultation and professional development of assigned social workers and other assigned staff. It is responsible for ensuring continuity and effectiveness of the Unit's services in conformity with the section and agency's policy and procedures. The position requires some evening and weekend hours as staff being supervised work those hours.
Essential Leadership Functions
Act with Integrity and Build Trust
Demonstrate mutual respect, humility, and honesty in all interactions
Speak up appropriately, even when expressing unpopular viewpoints
Actively listen and remain open-minded to diverse perspectives
Drive for Results
Set clear goals and objectives to motivate self and others to achieve outcomes
Seek new opportunities to improve processes and drive sustainable results
Hold self and others accountable through consistent evaluation and monitoring
Develop Talent and Effective Teams
Foster a collaborative environment that encourages knowledge sharing and growth
Provide mentorship and support to help self and others reach full potential
Recognize and leverage diverse strengths within self and team
Lead with Vision and Strategy
Understand and communicate a compelling vision that aligns with organizational goals
Develop and execute comprehensive strategies to achieve long-term objectives
Connect daily work to the bigger picture, inspiring self and others to contribute meaningfully
Lead with Paradoxical, Critical, and Agile Thinking
Navigate complex situations by considering multiple perspectives
Adapt quickly to changes and uncertainties in the work environment
Make critical decisions using analytical skills, experience, and input from others
Build and Maintain Effective Relationships
Communicate and collaborate effectively with stakeholders across the organization
Influence others through coaching, consulting, and team-minded thinking
Develop and sustain partnerships that create positive outcomes for all stakeholders
Cultivate Community Engagement and Provide Excellent Service
Understand and address the needs and concerns of the community
Drive initiatives that create positive impacts beyond the organization
Show self-awareness and manage emotions effectively in challenging situations
Seek and respond constructively to feedback, even in the face of setbacks
Balance empathy with accountability when leading self and working with others
Essential Job Functions
Provides supervision and administrative direction for assigned social workers who provide intake, assessment, case planning and case management, and ongoing direct services to adults referred by the court, other Human Services Sections, or community partners. Ensures staff effectively employ a strength-based approach utilizing evidence-based and best practices.
Provides supervision and administrative direction to a team of specialists responsible for the electronic monitoring program, drug and alcohol testing, and other assigned tasks.
Responsible for hiring, supervision, training, motivation, evaluation, providing performance feedback, scheduling and layout of work of departmental personnel.
Provides ongoing consultation to staff on cases and the need for agency and community services appropriate for that population and to ensure continuity and the effectiveness of services in conformity with state laws and mandates and with agency policy and procedures.
Reviews and approves assessments, case plans, and other required reports and documentation in compliance with the current agency policy, state standards, evidence-based and best practices.
Coordinates, monitors and evaluates contracted program outcomes. This includes monitoring the budget, yearly report, statistics, and consultation.
Prepares required statistics and reports for the Health and Human Services Board, committees and other agency units as requested.
Prepares grant proposals and other funding requests to be submitted to local, state and federal funding resources.
Participates in review and development of agency program, policy, and procedures. Serves as agency representative on community committees and service-related activities.
Develops new service programs to meet client needs.
Physical demands: Large percentage of time is spent sitting at desk, talking and hearing, using near and far vision, judgment, and fingering for keyboarding on computer. Stands, walks, reaches, handles papers and documents intermittently throughout the day. In unusual situations it is necessary to transport/carry a child, stoop, kneel, grapple, bend/twist and feel. There is the threat of physical attack or injury from clients in unusual situations. Uses telephones, copy machines, dictating equipment, independent judgment. Drives vehicle on occasion.
Related Job Functions
May be required to work evenings and/or weekends.
This job description is not intended to encompass every job duty or responsibility, but is only illustrative. This position is required to perform other duties as may be assigned or required.
Knowledge, Skills and Abilities
Extensive knowledge of approved social work principles, including trauma informed, motivational interviewing and strengths based practices and methods, in the field of evidence-based practice for justice system involved clients.
Thorough knowledge of current social and economic problems, including the impact of racial disparities, and the way in which these problems affect families and individuals.
Knowledge and proven experience in effective interventions including evidence based and best practices.
Extensive knowledge of community agencies and health resources and ways in which these resources may be available to people in need.
Considerable knowledge of community organization principles and methods.
Demonstrated commitment to keeping practice up to date and in conformance with latest research and generally accepted best practices in the field of criminal justice and social work.
Demonstrated commitment to embracing and driving positive change and striving for continuous improvement.
Ability to direct and supervise the work of others.
Ability to establish and maintain effective working relationships with the general public, County officers and employees, schools, law enforcement and hospitals.
Ability to stimulate staff growth and development, provide effective coaching and mentoring and to give effective casework consultation.
Ability to compute and analyze statistical information of services provided by the Unit.
Ability to communicate ideas effectively, both orally and in writing. Ability to monitor and manage program budgets.
Ability to facilitate effective meetings and engage others (staff, co-supervisors and community stakeholders) in the process of collaboration and effective team work.
Ability to effectively lead teams through change.
Ability to lead teams in providing excellent customer/client service.
Training, Experience and Other Requirements
Graduation from accredited college or university with a Master's degree in Social Work, Psychology, Sociology, or related field with two years social work experience with services to corrections, mental health, substance abuse, or domestic violence with emphasis on evidence-based practice.
May consider a Bachelor's degree with five years of relevant experience.
Strong preference for at least 1 year experience in supervisory or project management.
May consider other equivalent combination of training and experience. Preference is given to persons with an advanced degree and progressive case practice and experience.
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