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Risk Analyst, Contact Center Risk

Navy Federal Credit Union, Pensacola, FL, United States


Overview
Responsible for supporting the operation of the risk function by evaluating and analyzing risks of varying complexity and for identifying and implementing approaches and solutions to mitigate those risks. May have a focus on one or more particular types of risk such as financial, or operational, risk and may provide advice to management based on this knowledge base. Typically requires an individual a professional qualification in one or more areas of risk management or its equivalent. Growing an understanding of business needs and objectives. Solve a range of mostly straightforward problems with some increased scope and complexity. Developing professional with basic skill set and proficiency with procedures and techniques.

Responsibilities

Plan the research for and development of specialized risk assessment scopes

Collaborate with management and personnel to optimize risk assessment scope development

Identify potential business risks, operational and regulatory process deficiencies and improvement opportunities

Gather and synthesize data; present conclusions and offer risk mitigation, remediation and process improvement solutions to management

Lead/conduct and provide expertise with the administration of specialized risk assessment and testing lifecycles of business activities, processes, policies and procedures for operational effectiveness and compliance with regulatory requirements, federal and state laws, and Navy Federal's quality control standards, policies and procedures

Qualifications
Required Qualifications

Basic understanding of business and operating environment

Knowledge and understanding of risk-based auditing techniques and methodologies

Knowledge of applicable federal and state regulations, company policies, and industry best practices

Experience with project management skills

Knowledge of operational and regulatory risk controls concepts and practices

Bachelor's Degree in Business Administration, Auditing, or related field or equivalent combination of training, education and experience

Desired Qualifications

Master's Degree in related field or equivalent combination of training, education and experience

Hours:

Monday - Friday, 8:00AM - 4:30PM

Location:

820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive, Pensacola, FL 32526 | 141 Security Drive, Winchester, VA 22602

Equal Employment Opportunity:

All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.

Accommodations:

If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at medicalaccommodations@navyfederal.org or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status.

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