Customer Service Representative/Passports
City of West Jordan, West Jordan, UT, United States
1 FT Customer Service Representative/Passports needed by the City of West Jordan, Utah.
Close Date: May 4, 2026
Status: Full-time, Non-exempt
Pay Range: $20.53 - $29.29
Schedule: 9:00 am -- 6:00 pm Monday, Wednesday, Friday, and 9:00 am -- 1:00 pm Saturday
Summary
Under the general supervision and direction of the City Recorder's Office, performs customer service and coordinates passport acceptance services.
SUPERVISION EXERCISED
None.
Essential Duties
Answer and direct a high volume of phone calls, related to City services.
Receive and sort all incoming mail and prepare outgoing mail.
Coordinate taking passport photos, acceptance services, including responding to questions about passport processing, delivering passport applications to the post office, and tracking passport applications.
Stay informed of changes to the passport acceptance process and shares updates with other passport agents.
Receive payments and process receipts for services.
Reconciles receipts each day and prepares deposit for the Treasurer's Office.
Performs administrative support duties as assigned.
Perform other related duties and responsibilities as assigned.
Minimum Qualifications
Education: High school diploma or GED.
Experience: One year of customer service, office support or office administrative assistant experience.
Certifications/Licenses
Valid Utah Driver's License
Must pass U.S. State Department regulations and be certified as a passport agent within two weeks of hire.
Knowledge Of
Correct use of the English language.
The statements and information in this document are neither intended to nor do they create contractual or other rights on behalf of any person hired by the City. The City of West Jordan is an Equal Opportunity Employer.
Proper grammar, spelling, and punctuation.
General use of a personal computer, software, 10-key calculator, phone, copy machine, internet, and document imaging scanner.
Modern office practices and procedures.
Skill With
Following verbal and written procedures and instructions.
Maintaining a congenial working relationship with public, staff, and other agencies.
Working well under high pressure situations.
Ability To
Communicate effectively both verbally and in writing.
Exercise good judgment, flexibility, creativity, and sensitivity in response to changing situations and needs.
Maintain a positive, professional, and empathetic attitude toward customers at all times.
Stay calm under pressure.
Apply tact and judgement to deal with and influence people.
Maintain confidentiality of documents and information.
WORKING CONDITIONS AND PHYSICAL DEMANDS
Work in a standard office environment which includes reaching, bending, sitting, standing, talking, hearing, and listening. Ability to work a flexible schedule, including evenings, and Saturday work as required.
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Close Date: May 4, 2026
Status: Full-time, Non-exempt
Pay Range: $20.53 - $29.29
Schedule: 9:00 am -- 6:00 pm Monday, Wednesday, Friday, and 9:00 am -- 1:00 pm Saturday
Summary
Under the general supervision and direction of the City Recorder's Office, performs customer service and coordinates passport acceptance services.
SUPERVISION EXERCISED
None.
Essential Duties
Answer and direct a high volume of phone calls, related to City services.
Receive and sort all incoming mail and prepare outgoing mail.
Coordinate taking passport photos, acceptance services, including responding to questions about passport processing, delivering passport applications to the post office, and tracking passport applications.
Stay informed of changes to the passport acceptance process and shares updates with other passport agents.
Receive payments and process receipts for services.
Reconciles receipts each day and prepares deposit for the Treasurer's Office.
Performs administrative support duties as assigned.
Perform other related duties and responsibilities as assigned.
Minimum Qualifications
Education: High school diploma or GED.
Experience: One year of customer service, office support or office administrative assistant experience.
Certifications/Licenses
Valid Utah Driver's License
Must pass U.S. State Department regulations and be certified as a passport agent within two weeks of hire.
Knowledge Of
Correct use of the English language.
The statements and information in this document are neither intended to nor do they create contractual or other rights on behalf of any person hired by the City. The City of West Jordan is an Equal Opportunity Employer.
Proper grammar, spelling, and punctuation.
General use of a personal computer, software, 10-key calculator, phone, copy machine, internet, and document imaging scanner.
Modern office practices and procedures.
Skill With
Following verbal and written procedures and instructions.
Maintaining a congenial working relationship with public, staff, and other agencies.
Working well under high pressure situations.
Ability To
Communicate effectively both verbally and in writing.
Exercise good judgment, flexibility, creativity, and sensitivity in response to changing situations and needs.
Maintain a positive, professional, and empathetic attitude toward customers at all times.
Stay calm under pressure.
Apply tact and judgement to deal with and influence people.
Maintain confidentiality of documents and information.
WORKING CONDITIONS AND PHYSICAL DEMANDS
Work in a standard office environment which includes reaching, bending, sitting, standing, talking, hearing, and listening. Ability to work a flexible schedule, including evenings, and Saturday work as required.
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