Dispatcher
Interstate Batteries, Biloxi, MS, United States
Purpose of Job
The Dispatcher handles all incoming phone calls and dispatches hot‑shot requests in a timely and orderly fashion in order to best meet the needs of our dealers in the most efficient manner possible, while also assisting with warehouse and office duties as needed.
Job Components
Handle all incoming phone calls in a professional manner
Manage hot‑shot drivers in a manner that will deliver the best and most efficient hot‑shot service possible
Wait on and assist all walk‑in customers by providing each customer with courteous service and information to satisfy their battery need(s)
Handle and balance invoices generated
Follow‑up with largest customers weekly to ensure customer satisfaction and battery supply is adequate
Assist with warehouse and office duties as needed
Other duties as assigned
Qualifications
Proficient in Microsoft Office products, including Outlook and Excel
Good knowledge of the geographical area
Strong communication and customer service skills
Ability to multi‑task
Previous experience in telephone and dispatch operations preferred
Must work effectively in a team environment
Scope Data
Works under general supervision
Accountable for individual accuracy
Shared responsibility for outgoing inventory
Work Environment
Office environment but is also exposed to battery warehouse conditions such as moving equipment, mechanical parts, fumes or airborne particles and toxic or caustic chemicals
Specific vision abilities include close vision, depth perception and ability to adjust focus
Regularly required to stand, walk, hear, talk, and use hands to grasp and handle objects
Ability to sustain extended periods of sitting, occasional standing and walking throughout the day
Prolonged use of personal computer and telephone
Use of PPE may be required
Be able to regularly lift and/or move up to 50 lbs without assistance and occasionally lifting up to 75 lbs
Interstate Batteries provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Interstate Batteries complies with applicable state and local laws governing non‑discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Interstate Batteries expressly prohibits unlawful discrimination on the basis of age, race, color, religion, creed, sex, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), sexual orientation, medical condition, genetic information, national origin, ancestry, disability (mental and physical), marital status, military status, veteran status, citizenship or any other characteristic protected under applicable local, state or federal law.
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The Dispatcher handles all incoming phone calls and dispatches hot‑shot requests in a timely and orderly fashion in order to best meet the needs of our dealers in the most efficient manner possible, while also assisting with warehouse and office duties as needed.
Job Components
Handle all incoming phone calls in a professional manner
Manage hot‑shot drivers in a manner that will deliver the best and most efficient hot‑shot service possible
Wait on and assist all walk‑in customers by providing each customer with courteous service and information to satisfy their battery need(s)
Handle and balance invoices generated
Follow‑up with largest customers weekly to ensure customer satisfaction and battery supply is adequate
Assist with warehouse and office duties as needed
Other duties as assigned
Qualifications
Proficient in Microsoft Office products, including Outlook and Excel
Good knowledge of the geographical area
Strong communication and customer service skills
Ability to multi‑task
Previous experience in telephone and dispatch operations preferred
Must work effectively in a team environment
Scope Data
Works under general supervision
Accountable for individual accuracy
Shared responsibility for outgoing inventory
Work Environment
Office environment but is also exposed to battery warehouse conditions such as moving equipment, mechanical parts, fumes or airborne particles and toxic or caustic chemicals
Specific vision abilities include close vision, depth perception and ability to adjust focus
Regularly required to stand, walk, hear, talk, and use hands to grasp and handle objects
Ability to sustain extended periods of sitting, occasional standing and walking throughout the day
Prolonged use of personal computer and telephone
Use of PPE may be required
Be able to regularly lift and/or move up to 50 lbs without assistance and occasionally lifting up to 75 lbs
Interstate Batteries provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Interstate Batteries complies with applicable state and local laws governing non‑discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Interstate Batteries expressly prohibits unlawful discrimination on the basis of age, race, color, religion, creed, sex, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), sexual orientation, medical condition, genetic information, national origin, ancestry, disability (mental and physical), marital status, military status, veteran status, citizenship or any other characteristic protected under applicable local, state or federal law.
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