Operations Lead
GovCIO, montgomery, al, United States
United States
Top Secret
Fully remote
Information Technology
**Overview**
Support the Defense Counterintelligence and Security Agency (DCSA) background investigation systems and services to DCSA's customer agencies. These systems and services are then utilized for granting security clearances, suitability, or fitness determinations as required. Provide on-going support for the administration of core system applications while performing operational tasks such as monitoring system resources and performing routine maintenance tasks in support of 24/7 365-day life cycle applications. This includes on-call support. Work location is hybrid with periodic customer site work activities. Must be willing to work nights, have a Security+ certification, and an active Top Secret clearance.
**Responsibilities**
Oversee the staff that work on the operations and maintenance of the OPIS, eQIP, applications within the production environments. Manage scheduling of the staff supporting the 24/7 365-day operations. Provide support to the Background Investigation System in both the Test and Production environments. Support and validate the developer's deployments in both the Test and Production environments. Assist other Admins working on ServiceNOW tickets assigned to our group. Work with other Admins to closely monitor multiple systems and applications to ensure files process completely and correctly. Assist in the documentation of standard operating procedures. Assist other groups in remediating issues.
Position Requirements:
+ Develop and manage staff schedules supporting the 24/7 365-day operations
+ Experience with Windows Servers/workstation and Linux Servers
+ Experience training subordinates on custom and COTS application support
+ Experience with using a mainframe 3270 session for information lookup and verification
+ Experience with OpenText Captiva InputAccel Image capturing software
+ Experience with AlfrescoCMS
+ Experience with Oracle database scripts, MySQL scripting
+ Documentation of Standard Operations Procedures (SOP) and installation instructions
+ Lead incident response efforts, coordination with team members and other IT teams to minimize application downtime resolving issues promptly
+ Lead the admin team updating/writing of Reports, SOP, After Action Reports and real-time reporting of the OPIS operational status
+ Manage User Requests for file corrections, Backend File Ingestion and Processing on Windows and Linux servers
+ Provide tier 1 and tier 2 help desk support for end user supportMonitor data transfers within the DCSA network and external agencies where applicableDaily Activities:
+ Monitor multiple systems for files being received and processed successfully
+ Monitor ticketing system (ServiceNow) for requests to be worked on
+ Share information and status of on-going work that crosses over shifts
+ Lead admin team performing maintenance of break/fix and patches to existing systems
+ Lead admin team supporting minor enhancements requiring modifications to existing systems
**Qualifications**
+ Bachelor's (or equivalent) with 12+ years of experience of IT operations Lead experience
+ MUST have a current Security+ certification
+ US Citizenship required (no exceptions)
+ Demonstrated ability to support multiple projects simultaneously
+ Demonstrated ability to complete tasking with minimal management oversight
+ Five years of demonstrated experience involving identification, evaluation and resolution of application-level production issues observed or elevated to the group for resolution
+ Five years of demonstrated support of Microsoft Windows Server/Desktop environments
+ Five years of demo
+ Five years of demonstrated professional experience supporting Oracle SQL in a production environment
+ Five years of experience with Microsoft Office products with demonstrated intermediate level expertise
+ Willingness and flexibility to perform shift work to include third-shift responsibilities
+ Minimum of one year of experience with ServiceNow ticketing system
+ Clearance Level: Active Top Secret clearance
**Posted Salary Range**
USD $124,500.00 - USD $185,000.00 /Yr.
**Company Overview**
GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.
But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?
**What You Can Expect**
**Interview & Hiring Process**
If you are selected to move forward through the process, here's what you can expect:
+ During the Interview Process
+ Virtual video interview conducted via video with the hiring manager and/or team
+ Camera must be on
+ A valid photo ID must be presented during each interview
+ During the Hiring Process
+ Enhanced Biometrics ID verification screening
+ Background check, to include:
+ Criminal history (past 7 years)
+ Verification of your highest level of education
+ Verification of your employment history (past 7 years), based on information provided in your application
**Employee Perks**
At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including:
+ Employee Assistance Program (EAP)
+ Corporate Discounts
+ Learning & Development platform, to include certification preparation content
+ Training, Education and Certification Assistance*
+ Referral Bonus Program
+ Internal Mobility Program
+ Pet Insurance
+ Flexible Work Environment
*Available to full-time employees
Our employees' unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience.
**We are an Equal Opportunity Employer.** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.
**Posted Pay Range**
The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an "at-will position" and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.
Top Secret
Fully remote
Information Technology
**Overview**
Support the Defense Counterintelligence and Security Agency (DCSA) background investigation systems and services to DCSA's customer agencies. These systems and services are then utilized for granting security clearances, suitability, or fitness determinations as required. Provide on-going support for the administration of core system applications while performing operational tasks such as monitoring system resources and performing routine maintenance tasks in support of 24/7 365-day life cycle applications. This includes on-call support. Work location is hybrid with periodic customer site work activities. Must be willing to work nights, have a Security+ certification, and an active Top Secret clearance.
**Responsibilities**
Oversee the staff that work on the operations and maintenance of the OPIS, eQIP, applications within the production environments. Manage scheduling of the staff supporting the 24/7 365-day operations. Provide support to the Background Investigation System in both the Test and Production environments. Support and validate the developer's deployments in both the Test and Production environments. Assist other Admins working on ServiceNOW tickets assigned to our group. Work with other Admins to closely monitor multiple systems and applications to ensure files process completely and correctly. Assist in the documentation of standard operating procedures. Assist other groups in remediating issues.
Position Requirements:
+ Develop and manage staff schedules supporting the 24/7 365-day operations
+ Experience with Windows Servers/workstation and Linux Servers
+ Experience training subordinates on custom and COTS application support
+ Experience with using a mainframe 3270 session for information lookup and verification
+ Experience with OpenText Captiva InputAccel Image capturing software
+ Experience with AlfrescoCMS
+ Experience with Oracle database scripts, MySQL scripting
+ Documentation of Standard Operations Procedures (SOP) and installation instructions
+ Lead incident response efforts, coordination with team members and other IT teams to minimize application downtime resolving issues promptly
+ Lead the admin team updating/writing of Reports, SOP, After Action Reports and real-time reporting of the OPIS operational status
+ Manage User Requests for file corrections, Backend File Ingestion and Processing on Windows and Linux servers
+ Provide tier 1 and tier 2 help desk support for end user supportMonitor data transfers within the DCSA network and external agencies where applicableDaily Activities:
+ Monitor multiple systems for files being received and processed successfully
+ Monitor ticketing system (ServiceNow) for requests to be worked on
+ Share information and status of on-going work that crosses over shifts
+ Lead admin team performing maintenance of break/fix and patches to existing systems
+ Lead admin team supporting minor enhancements requiring modifications to existing systems
**Qualifications**
+ Bachelor's (or equivalent) with 12+ years of experience of IT operations Lead experience
+ MUST have a current Security+ certification
+ US Citizenship required (no exceptions)
+ Demonstrated ability to support multiple projects simultaneously
+ Demonstrated ability to complete tasking with minimal management oversight
+ Five years of demonstrated experience involving identification, evaluation and resolution of application-level production issues observed or elevated to the group for resolution
+ Five years of demonstrated support of Microsoft Windows Server/Desktop environments
+ Five years of demo
+ Five years of demonstrated professional experience supporting Oracle SQL in a production environment
+ Five years of experience with Microsoft Office products with demonstrated intermediate level expertise
+ Willingness and flexibility to perform shift work to include third-shift responsibilities
+ Minimum of one year of experience with ServiceNow ticketing system
+ Clearance Level: Active Top Secret clearance
**Posted Salary Range**
USD $124,500.00 - USD $185,000.00 /Yr.
**Company Overview**
GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.
But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?
**What You Can Expect**
**Interview & Hiring Process**
If you are selected to move forward through the process, here's what you can expect:
+ During the Interview Process
+ Virtual video interview conducted via video with the hiring manager and/or team
+ Camera must be on
+ A valid photo ID must be presented during each interview
+ During the Hiring Process
+ Enhanced Biometrics ID verification screening
+ Background check, to include:
+ Criminal history (past 7 years)
+ Verification of your highest level of education
+ Verification of your employment history (past 7 years), based on information provided in your application
**Employee Perks**
At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including:
+ Employee Assistance Program (EAP)
+ Corporate Discounts
+ Learning & Development platform, to include certification preparation content
+ Training, Education and Certification Assistance*
+ Referral Bonus Program
+ Internal Mobility Program
+ Pet Insurance
+ Flexible Work Environment
*Available to full-time employees
Our employees' unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience.
**We are an Equal Opportunity Employer.** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.
**Posted Pay Range**
The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an "at-will position" and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.