Desk Clerk
Abode, San Francisco, CA, United States
Desk Clerk
Abode , one of the largest and effective nonprofits working to end homelessness in the Bay Area, is seeking a Desk Clerk for our program in San Francisco, CA (Position is a Swing shift position working 3 pm-11 pm).
About The Role
The Desk Clerk is primarily responsible for the building’s desk station, including oversight of the security personnel assigned under a contractual relationship for a permanent supportive housing facility. This includes working with the Property Manager in training security/desk personnel on all property emergency and non-emergency procedures, desk procedures, and ensuring compliance with all organizational and department policies. This position has an on‑duty paid rest and meal period requirement.
The People and Culture
You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams—people you can be proud to work with! Abode Services regularly recognizes employees’ efforts, seeks employees’ input, and cares for employees as people with lives outside of work. We believe that we make better decisions and provide quality services when our workforce reflects the diversity of the communities in which we operate. People of color make up nearly 70% of our workforce and we strive to recruit and retain employees from all backgrounds.
Benefits & Perks
$25.00 - $27.00 per hour
Full time Swing shift: 3 pm- 11 pm
100% paid health, vision, and dental options
19 PTO days & 12 Holidays per year
Voluntary benefits: FSA, EAP, Commuter Checks, Life Insurance, Legal, and more
3% retirement match/contribution
Professional Development Trainings and Opportunities, Leadership Academy Programs, and All Staff Events
Dynamic, mission-driven culture and supportive leadership. We support you in supporting others
How You Make An Impact
On‑duty rest and meal periods are required.
Monitor, record, follow up, and provide oversight of daily common area activities to maintain property security, including surveillance monitoring and regular property patrols.
Maintain communication with security contract representatives as it pertains to changes, updates, or needs related to contracted security personnel.
Screen, document, and record all visitors to confirm authorization on the property.
Maintain and ensure the accuracy and confidentiality of property logs and journals and ensure other security personnel are trained and accurate according to the property’s desk procedures.
Respond to property emergencies and incidents and escalation to the appropriate chain of command.
Accurately and timely complete critical incident reports for incidents at the property during your shift and ensure timely submission by security personnel.
Report violations of the House/Community Rules and rules of conduct outlined in the lease agreement to upper management.
Assist tenants in completing work orders, incident reports and filing complaints/grievances.
Attend online and in‑person training required for the position, including job‑specific and agency‑wide training.
Maintain a safe, clean, and presentable front desk area, including the building entry and lobby. Light janitorial duties after‑hours may be required for spills and emergency clean‑ups.
Provide information and communication to tenants, visitors, and applicants regarding housing or property‑related functions.
Answer phones and operate the front desk phone system as needed.
Provide administrative support to the Property Manager and Leasing Specialist for after‑hours applicant visits or other requests.
Foster courteous staff relationships, cooperation, and teamwork among staff and others in the organization.
Treat all residents, staff, vendors, and visitors to the complex with respect and courtesy, ensuring a non‑discriminatory environment.
Maintain communication with resident service providers and/or case managers and assist residents with housing issues and needs.
Work as a team member with other site staff so that all function as a team and are cooperative with each other, the residents, and visitors.
Attend staff meetings and other property‑related meetings as required.
Other duties as assigned.
How You Meet Qualifications
High school diploma or equivalent (GED) required.
Knowledge of supportive housing, interim housing, or Housing First models.
Excellent organizational and communication skills; integrity; respect for confidentiality; ability to work with diverse populations, including individuals with disabilities, and remain tactful under stressful situations.
Competencies
Excellent verbal & written communication, organizational, interpersonal, de‑escalation, and time‑management skills.
Strong analytical and problem‑solving skills with meticulous attention to detail.
Ability to work independently and collaboratively with teams.
Basic arithmetic skills (addition, subtraction, multiplication, division).
Ability to understand changes in policy, methods, operations, etc., as they apply to the position.
Ability to relate well to people, exercise good judgment in dealing with residents, staff, visitors, and vendors, and provide leadership and team building to security/desk staff.
Proficiency in Microsoft Office programs, systems, and platforms.
Experience in analyzing and prioritizing complex situations and exercising good judgment while completing duties.
Fluent English speaking, reading, and writing.
Ability to learn and use required mobile devices and business applications.
Outstanding communication skills, high emotional intelligence, cultural humility, and a proven track record of building and maintaining relationships with internal and external contacts.
Notice
This description is to be used as a guide only. It does not constitute a contract, commitment or promise of any kind. Abode Services reserves the right to change, add, delete, upgrade, or downgrade the position as dictated by business necessity at any time with or without notice.
Abode Services is an Equal Opportunity Employer/Drug Free Workplace.
#J-18808-Ljbffr
Abode , one of the largest and effective nonprofits working to end homelessness in the Bay Area, is seeking a Desk Clerk for our program in San Francisco, CA (Position is a Swing shift position working 3 pm-11 pm).
About The Role
The Desk Clerk is primarily responsible for the building’s desk station, including oversight of the security personnel assigned under a contractual relationship for a permanent supportive housing facility. This includes working with the Property Manager in training security/desk personnel on all property emergency and non-emergency procedures, desk procedures, and ensuring compliance with all organizational and department policies. This position has an on‑duty paid rest and meal period requirement.
The People and Culture
You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams—people you can be proud to work with! Abode Services regularly recognizes employees’ efforts, seeks employees’ input, and cares for employees as people with lives outside of work. We believe that we make better decisions and provide quality services when our workforce reflects the diversity of the communities in which we operate. People of color make up nearly 70% of our workforce and we strive to recruit and retain employees from all backgrounds.
Benefits & Perks
$25.00 - $27.00 per hour
Full time Swing shift: 3 pm- 11 pm
100% paid health, vision, and dental options
19 PTO days & 12 Holidays per year
Voluntary benefits: FSA, EAP, Commuter Checks, Life Insurance, Legal, and more
3% retirement match/contribution
Professional Development Trainings and Opportunities, Leadership Academy Programs, and All Staff Events
Dynamic, mission-driven culture and supportive leadership. We support you in supporting others
How You Make An Impact
On‑duty rest and meal periods are required.
Monitor, record, follow up, and provide oversight of daily common area activities to maintain property security, including surveillance monitoring and regular property patrols.
Maintain communication with security contract representatives as it pertains to changes, updates, or needs related to contracted security personnel.
Screen, document, and record all visitors to confirm authorization on the property.
Maintain and ensure the accuracy and confidentiality of property logs and journals and ensure other security personnel are trained and accurate according to the property’s desk procedures.
Respond to property emergencies and incidents and escalation to the appropriate chain of command.
Accurately and timely complete critical incident reports for incidents at the property during your shift and ensure timely submission by security personnel.
Report violations of the House/Community Rules and rules of conduct outlined in the lease agreement to upper management.
Assist tenants in completing work orders, incident reports and filing complaints/grievances.
Attend online and in‑person training required for the position, including job‑specific and agency‑wide training.
Maintain a safe, clean, and presentable front desk area, including the building entry and lobby. Light janitorial duties after‑hours may be required for spills and emergency clean‑ups.
Provide information and communication to tenants, visitors, and applicants regarding housing or property‑related functions.
Answer phones and operate the front desk phone system as needed.
Provide administrative support to the Property Manager and Leasing Specialist for after‑hours applicant visits or other requests.
Foster courteous staff relationships, cooperation, and teamwork among staff and others in the organization.
Treat all residents, staff, vendors, and visitors to the complex with respect and courtesy, ensuring a non‑discriminatory environment.
Maintain communication with resident service providers and/or case managers and assist residents with housing issues and needs.
Work as a team member with other site staff so that all function as a team and are cooperative with each other, the residents, and visitors.
Attend staff meetings and other property‑related meetings as required.
Other duties as assigned.
How You Meet Qualifications
High school diploma or equivalent (GED) required.
Knowledge of supportive housing, interim housing, or Housing First models.
Excellent organizational and communication skills; integrity; respect for confidentiality; ability to work with diverse populations, including individuals with disabilities, and remain tactful under stressful situations.
Competencies
Excellent verbal & written communication, organizational, interpersonal, de‑escalation, and time‑management skills.
Strong analytical and problem‑solving skills with meticulous attention to detail.
Ability to work independently and collaboratively with teams.
Basic arithmetic skills (addition, subtraction, multiplication, division).
Ability to understand changes in policy, methods, operations, etc., as they apply to the position.
Ability to relate well to people, exercise good judgment in dealing with residents, staff, visitors, and vendors, and provide leadership and team building to security/desk staff.
Proficiency in Microsoft Office programs, systems, and platforms.
Experience in analyzing and prioritizing complex situations and exercising good judgment while completing duties.
Fluent English speaking, reading, and writing.
Ability to learn and use required mobile devices and business applications.
Outstanding communication skills, high emotional intelligence, cultural humility, and a proven track record of building and maintaining relationships with internal and external contacts.
Notice
This description is to be used as a guide only. It does not constitute a contract, commitment or promise of any kind. Abode Services reserves the right to change, add, delete, upgrade, or downgrade the position as dictated by business necessity at any time with or without notice.
Abode Services is an Equal Opportunity Employer/Drug Free Workplace.
#J-18808-Ljbffr