Dispatcher CSR
TJ's Chimney Service & Fireplaces, Greenfield, IN, United States
Benefits
Competitive salary
Opportunity for advancement
Training & development
Tuition assistance
Health insurance per diem
Great work/life balance – no required overtime
Paid holidays and accruable vacation
Flexible work schedule – can accommodate midweek appointments
Paid new‑hire training
Learn a new trade – develop skills within the industry
Supportive work environment – team celebrates achievements and collaborates in problem solving
Small business – local owner works alongside the team each day
Mentorship opportunities – ongoing training and career development
Job Summary
First and foremost, your role as a Dispatcher / Customer Service Representative is vital to the company's success. You are the first point of contact and make an impactful impression on our customers.
Responsibilities
Promptly answer incoming phone calls and schedule jobs in Service Titan dispatching software
Post completed work to QuickBooks Online
Caringly assist callers with their needs
Effectively communicate via LiveChat, Email, and other electronic communications
Accurately schedule service and repair appointments based on service area and scope of work
Actively communicate with the Dispatch Team regarding availability and skill sets
Assist other team members as needed to accomplish shared goals
Assist customers in the showroom as needed
Assist with daily office operations
Qualifications
Computer and data entry proficiency
Previous call center/dispatch experience preferred
Working knowledge of ServiceTitan and QuickBooks Online
Friendly, outgoing, and service‑driven attitude
Contact
Are you ready? If so, text us at 765‑201‑5747.
Job Types: Full‑time, Part‑time
Work Location: In person
#J-18808-Ljbffr
Competitive salary
Opportunity for advancement
Training & development
Tuition assistance
Health insurance per diem
Great work/life balance – no required overtime
Paid holidays and accruable vacation
Flexible work schedule – can accommodate midweek appointments
Paid new‑hire training
Learn a new trade – develop skills within the industry
Supportive work environment – team celebrates achievements and collaborates in problem solving
Small business – local owner works alongside the team each day
Mentorship opportunities – ongoing training and career development
Job Summary
First and foremost, your role as a Dispatcher / Customer Service Representative is vital to the company's success. You are the first point of contact and make an impactful impression on our customers.
Responsibilities
Promptly answer incoming phone calls and schedule jobs in Service Titan dispatching software
Post completed work to QuickBooks Online
Caringly assist callers with their needs
Effectively communicate via LiveChat, Email, and other electronic communications
Accurately schedule service and repair appointments based on service area and scope of work
Actively communicate with the Dispatch Team regarding availability and skill sets
Assist other team members as needed to accomplish shared goals
Assist customers in the showroom as needed
Assist with daily office operations
Qualifications
Computer and data entry proficiency
Previous call center/dispatch experience preferred
Working knowledge of ServiceTitan and QuickBooks Online
Friendly, outgoing, and service‑driven attitude
Contact
Are you ready? If so, text us at 765‑201‑5747.
Job Types: Full‑time, Part‑time
Work Location: In person
#J-18808-Ljbffr