Senior Manager, Workforce Optimization & Analytics

GEICO is seeking a Senior Manager of Workforce Management in Richardson, TX, to lead a team responsible for optimizing workforce solutions across forecasting, scheduling, and reporting. Candidates should have at least 5 years of experience in workforce management, strong leadership skills, and proficiency with WFM tools like NICE and PowerBI. This hybrid role requires collaboration with senior leadership and a track record in contact center performance. Compensation ranges from $108,000 to $169,000, reflecting the importance of the position.
#J-18808-Ljbffr