Network Support Technician

Collect, validate, and submit network test records
Perform

advanced provisioning, troubleshooting, and software upgrades
Provide

remote support

and mentor field technicians
Collaborate with client PM and engineering teams
Resolve complex technical issues and escalate when required
Execute test plans and MOPs (non-intrusive procedures)
Commission and provision client equipment
Build and troubleshoot circuits end-to-end
Required Experience

7+ years in telecom deployment / network support
Experience in

advanced provisioning & troubleshooting (mandatory)
Understanding of blueprints / MOPs (mandatory)
Will be using

AWS Automation/Workflows

so will need a strong aptitude to jump in and use new platforms.
Strong troubleshooting skills for complex network/system issues
Experience leading or mentoring technicians during maintenance windows
Familiarity with network management tools/platforms
Strong communication and documentation skills
Ability to work independently and in team environments
Valid U.S. Driver’s License
Preferred / Nice to Have

Background in NOC or remote support environments
Experience supporting North American telecom customers
Education

Bachelor’s degree (CS/EE) or equivalent experience

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