Customer Support Tech II
Verisk, Tiffin, OH, United States
Job Description
We are looking for a
Customer Care Agent
who is passionate about helping customers, solving problems, and delivering outstanding service. In this role, you will serve as a key point of contact for customers, providing both functional and technical support while ensuring a positive, solutions‑oriented experience. This is an excellent opportunity for someone who thrives in a fast‑paced, customer‑focused environment and enjoys building relationships, resolving issues, and contributing to continuous improvement.
Responsibilities
Serve as a frontline representative for customers by answering product and service questions via phone and the Zendesk support ticket system
Troubleshoot and resolve customer issues by identifying root causes, determining appropriate solutions, and following through to resolution
Provide clear, empathetic communication to ensure customers feel heard, supported, and confident in the outcome
Recommend potential product or service enhancements by gathering customer feedback and analyzing recurring needs
Assist with the creation and distribution of customer training tools and resources
Collaborate with teammates and contribute to a supportive, service‑driven team culture
Qualifications
Strong verbal and written communication skills, with the ability to explain information clearly and professionally
Exceptional listening skills and a calm, reassuring presence when handling customer concerns or conflict
Comfort using computers, mobile devices, and mobile applications in a support environment
College‑level coursework and/or equivalent professional experience
Minimum of 2 years of experience in a call center or phone‑based customer service role
A customer‑first mindset with a genuine desire to help and problem‑solve
Who Thrives Here
Empathetic, patient, and adaptable
Comfortable handling multiple customer inquiries throughout the day
Motivated by resolving issues and improving the customer experience
Interested in growing within customer support, operations, or technical services
Benefits
Verisk invests in a benefits package for all employees that includes the following: Health Insurance, a Retirement Plan, Disability benefits, and a Paid Time Off program. We offer a competitive total rewards package that includes base salary determined based on role, experience, skill set, and location.
Equal Opportunity
All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability. Verisk’s minimum hiring age is 18 except in countries with a higher age limit subject to applicable law.
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We are looking for a
Customer Care Agent
who is passionate about helping customers, solving problems, and delivering outstanding service. In this role, you will serve as a key point of contact for customers, providing both functional and technical support while ensuring a positive, solutions‑oriented experience. This is an excellent opportunity for someone who thrives in a fast‑paced, customer‑focused environment and enjoys building relationships, resolving issues, and contributing to continuous improvement.
Responsibilities
Serve as a frontline representative for customers by answering product and service questions via phone and the Zendesk support ticket system
Troubleshoot and resolve customer issues by identifying root causes, determining appropriate solutions, and following through to resolution
Provide clear, empathetic communication to ensure customers feel heard, supported, and confident in the outcome
Recommend potential product or service enhancements by gathering customer feedback and analyzing recurring needs
Assist with the creation and distribution of customer training tools and resources
Collaborate with teammates and contribute to a supportive, service‑driven team culture
Qualifications
Strong verbal and written communication skills, with the ability to explain information clearly and professionally
Exceptional listening skills and a calm, reassuring presence when handling customer concerns or conflict
Comfort using computers, mobile devices, and mobile applications in a support environment
College‑level coursework and/or equivalent professional experience
Minimum of 2 years of experience in a call center or phone‑based customer service role
A customer‑first mindset with a genuine desire to help and problem‑solve
Who Thrives Here
Empathetic, patient, and adaptable
Comfortable handling multiple customer inquiries throughout the day
Motivated by resolving issues and improving the customer experience
Interested in growing within customer support, operations, or technical services
Benefits
Verisk invests in a benefits package for all employees that includes the following: Health Insurance, a Retirement Plan, Disability benefits, and a Paid Time Off program. We offer a competitive total rewards package that includes base salary determined based on role, experience, skill set, and location.
Equal Opportunity
All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability. Verisk’s minimum hiring age is 18 except in countries with a higher age limit subject to applicable law.
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