Office Services Production/Mail Lead
Epiq, Palo Alto, CA, United States
Overview
It's fun to work at a company where people truly believe in what they are doing. We are looking for a dynamic, tech-savvy, customer-focused individual to join our team at one of our prestigious law firm clients. The Lead Service Specialist assists the Site Manager in leading the workflow of the Service Specialists. You will communicate with client staff and Opensity team members regarding commitments, deadlines and challenges. You will be hands on processing complex print productions, scanning mail, quality control, client communication, mail runs, and troubleshooting lost packages, inventory and supply management, and assisting facilities and hospitality tasks.
Our office hours are 8:00 a.m. to 5:30 p.m., with flexibility to start as early as 8:00 a.m. or depart as late as 5:30 p.m. The standard shift is 8:00 a.m. to 5:00 p.m. Overtime may be required occasionally. This position is developed into a Site Supervisor by the end of the year.
Responsibilities
Assign production tasks to team members
Work independently on production assignments, often at a satellite copy center without direct supervision
Ensure all projects have been properly completed and quality checked
Resolve issues or complaints such as lost parcels, damaged packages, or untimely deliveries
Assist management with training new hires on all processes
Other duties may include mail, distribution services, copy, print, records, facilities, reception, and hospitality services
Data entry and maintaining spreadsheets
Qualifications & Requirements
High School Diploma or GED
Minimum of 2 years work experience, preferably in a mail or production, copy/print or scanning environment – especially in a law firm environment
Ability to lead others in a professional manner
Strong written and verbal communication skills with ability to resolve complaints
Problem solving ability
Ability to multitask with excellent attention to detail
Working knowledge of MS Word, Excel, Adobe, PowerPoint and Outlook
Ability to lift or move 40 lbs. or greater
Ability to walk, bend, kneel, stand or sit for an extended period of time
Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lb
Self-starter — assist with maintaining stocking and cleanliness of the supply room and convenience areas
“Can do” customer-centric attitude
Compensation
The compensation range for this role is 26.00 to 31.25 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon location, skills, experience and qualifications.
About Opensity
This position is part of the Opensity Solutions team. For information on Opensity’s benefits please visit opensitybenefits.com. Opensity is a technology-enabled managed services organization that helps leading law firms and professional services organizations modernize how their operations run. We bring together talented people, innovative technology, and integrated services to create scalable, efficient environments where teams can do their best work and grow their careers.
Equal Employment Opportunity Statement
It is Opensity’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Opensity’s policy prohibits unlawful discrimination based on any of these bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition, Opensity will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Opensity is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Opensity will consider for employment qualified applicants with arrest and conviction records.
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It's fun to work at a company where people truly believe in what they are doing. We are looking for a dynamic, tech-savvy, customer-focused individual to join our team at one of our prestigious law firm clients. The Lead Service Specialist assists the Site Manager in leading the workflow of the Service Specialists. You will communicate with client staff and Opensity team members regarding commitments, deadlines and challenges. You will be hands on processing complex print productions, scanning mail, quality control, client communication, mail runs, and troubleshooting lost packages, inventory and supply management, and assisting facilities and hospitality tasks.
Our office hours are 8:00 a.m. to 5:30 p.m., with flexibility to start as early as 8:00 a.m. or depart as late as 5:30 p.m. The standard shift is 8:00 a.m. to 5:00 p.m. Overtime may be required occasionally. This position is developed into a Site Supervisor by the end of the year.
Responsibilities
Assign production tasks to team members
Work independently on production assignments, often at a satellite copy center without direct supervision
Ensure all projects have been properly completed and quality checked
Resolve issues or complaints such as lost parcels, damaged packages, or untimely deliveries
Assist management with training new hires on all processes
Other duties may include mail, distribution services, copy, print, records, facilities, reception, and hospitality services
Data entry and maintaining spreadsheets
Qualifications & Requirements
High School Diploma or GED
Minimum of 2 years work experience, preferably in a mail or production, copy/print or scanning environment – especially in a law firm environment
Ability to lead others in a professional manner
Strong written and verbal communication skills with ability to resolve complaints
Problem solving ability
Ability to multitask with excellent attention to detail
Working knowledge of MS Word, Excel, Adobe, PowerPoint and Outlook
Ability to lift or move 40 lbs. or greater
Ability to walk, bend, kneel, stand or sit for an extended period of time
Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lb
Self-starter — assist with maintaining stocking and cleanliness of the supply room and convenience areas
“Can do” customer-centric attitude
Compensation
The compensation range for this role is 26.00 to 31.25 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon location, skills, experience and qualifications.
About Opensity
This position is part of the Opensity Solutions team. For information on Opensity’s benefits please visit opensitybenefits.com. Opensity is a technology-enabled managed services organization that helps leading law firms and professional services organizations modernize how their operations run. We bring together talented people, innovative technology, and integrated services to create scalable, efficient environments where teams can do their best work and grow their careers.
Equal Employment Opportunity Statement
It is Opensity’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Opensity’s policy prohibits unlawful discrimination based on any of these bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition, Opensity will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Opensity is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Opensity will consider for employment qualified applicants with arrest and conviction records.
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