HVAC Field Operations Quote Support Specialist
Randstad USA, Milwaukee, WI, United States
Are you a detail‑oriented professional with a knack for operational efficiency? We are looking for dedicated Quote Support Specialists to join our HVAC Service operations. In this role, you will act as a vital bridge between field technicians and customers, ensuring that service quotes are processed, polished, and delivered with precision.
You will manage the lifecycle of Labor & Material (L&M) quotes within our internal service management platform, helping drive the speed and reliability of our national service delivery.
Key Responsibilities
Quote Management: Proactively monitor technician‑generated quotes within the service platform to ensure timely completion and delivery to customers.
Field Collaboration: Work closely with regional field teams to resolve quote‑related issues, clarify details, and improve overall turnaround times.
Documentation: Maintain accurate, up‑to‑date records of quote statuses and outcomes to ensure operational transparency.
Process Oversight: Identify and elevate bottlenecks to keep the quoting pipeline efficient and accurate.
Skills
HVAC
Qualifications
Organizational Mastery: Proven ability to prioritize multiple tasks effectively in a high‑volume environment.
Software Proficiency: Intermediate skills in Microsoft Office 365 (Excel, SharePoint, Word, and Teams) are required.
Communication: Interpersonal skills with the ability to work cross‑functionally with diverse, remote teams.
Problem‑Solving: Analytical mindset with a proactive approach to resolving discrepancies.
Professionalism: A positive, collaborative attitude with a focus on customer satisfaction.
Years of Experience: 0 years (but Experience Level: Experienced)
Education
High School
Team Requirements
We are looking to fill nine (9) positions distributed across the country to ensure full‑day coverage. We are specifically seeking:
2 Specialists located in the Northeast
2 Specialists located in the South Atlantic
3 Specialists located in the Central region
2 Specialists located in the Pacific Southwest
Compensation & Schedule
Salary: $20 - $25 per hour. Shift: First. Work hours: 8 AM - 5 PM. Education: High School.
Equal Opportunity Employer
Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Benefits
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including medical, prescription, dental, vision, AD&D, life insurance offerings, short‑term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
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You will manage the lifecycle of Labor & Material (L&M) quotes within our internal service management platform, helping drive the speed and reliability of our national service delivery.
Key Responsibilities
Quote Management: Proactively monitor technician‑generated quotes within the service platform to ensure timely completion and delivery to customers.
Field Collaboration: Work closely with regional field teams to resolve quote‑related issues, clarify details, and improve overall turnaround times.
Documentation: Maintain accurate, up‑to‑date records of quote statuses and outcomes to ensure operational transparency.
Process Oversight: Identify and elevate bottlenecks to keep the quoting pipeline efficient and accurate.
Skills
HVAC
Qualifications
Organizational Mastery: Proven ability to prioritize multiple tasks effectively in a high‑volume environment.
Software Proficiency: Intermediate skills in Microsoft Office 365 (Excel, SharePoint, Word, and Teams) are required.
Communication: Interpersonal skills with the ability to work cross‑functionally with diverse, remote teams.
Problem‑Solving: Analytical mindset with a proactive approach to resolving discrepancies.
Professionalism: A positive, collaborative attitude with a focus on customer satisfaction.
Years of Experience: 0 years (but Experience Level: Experienced)
Education
High School
Team Requirements
We are looking to fill nine (9) positions distributed across the country to ensure full‑day coverage. We are specifically seeking:
2 Specialists located in the Northeast
2 Specialists located in the South Atlantic
3 Specialists located in the Central region
2 Specialists located in the Pacific Southwest
Compensation & Schedule
Salary: $20 - $25 per hour. Shift: First. Work hours: 8 AM - 5 PM. Education: High School.
Equal Opportunity Employer
Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Benefits
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including medical, prescription, dental, vision, AD&D, life insurance offerings, short‑term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
#J-18808-Ljbffr