Coordinator, Client Engagement
Cartier, New York, NY, United States
Missions
At Cartier North America, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.
MESSAGE
The Client Engagement Coordinator is responsible for supporting the development, execution and analysis of retail and omnichannel client engagement strategies for North America. The role will own the budget management for the Client Engagement team and help identify and implement new initiatives to target, build and establish successful relationships with existing and emerging clients through exceptional experiences. They will also be responsible for performance and ROI analysis, watch NLE strategy, and collaborating cross-functionally with internal stakeholders. The role requires keen attention to detail, experience working with data, and strong Excel and PowerPoint skills. The position reports to the Senior Manager, Client Engagement.
Key Responsibilities
Own budget management for the Client Engagement Team and prioritize spending based on business needs:
Track & monitor in Excel, ensuring funds are spent timely and appropriately on key initiatives
Forecast & plan in partnership with the Boutiques and Regional Directors
Process invoices and expense reconciliation
Analyze actual vs planned spend and follow up with appropriate teams
Prepare monthly financial reporting to the executive team
Responsible for vendor onboarding and management
Support activation strategy planning, performance data-pulls, and ROI reporting for events, product launches, and boutique openings. Work cross-functionally to help support the client engagement strategy planning for events, product launches, boutique openings.
Pull and consolidate performance data with a cross-functional team to support event analysis for post-event reports including ROI analysis and performance summaries.
Contribute insights and recommendations to improve future activations based on performance results.
Own boutique gifting and treatment allocations, working with the regional teams to assess needs and partnering with the Brand team on strategy and feedback loops; track and report on results regularly.
Support the allocation and tracking of numbered limited‑edition (NLE) watches, aligning with business priorities and client demand.
Assist with client request prioritization based on sales strategy, demand, and client profiles.
Work with merchandising team to monitor inventory availability.
Support in answering inbound emails about watch NLE requests.
Ensure adherence to Brand guidelines and procedures.
What We Are Looking For
College degree in Business, Marketing, Economics, Analytics, or related field.
1+ years of experience managing cross‑functional projects relating to data.
Tech savvy with proficient computer skills, including Microsoft Office Suite (Excel, PowerPoint, Word).
Working knowledge of data visualization tools such as Tableau, Power BI, Looker is a plus.
Good analytical skills with a focus on attention to detail.
Good written and verbal communication, interpersonal, analytical, and organizational skills.
Ability to work independently, apply critical thinking and proactive approaches, adaptable and able to work with and across different business disciplines.
Strong time‑management and problem‑solving skills.
We Offer
Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and a 401(k) with employer match. Understanding the importance of work‑life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.
Expected salary range: $30.00 to $34.00 per hour.
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At Cartier North America, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.
MESSAGE
The Client Engagement Coordinator is responsible for supporting the development, execution and analysis of retail and omnichannel client engagement strategies for North America. The role will own the budget management for the Client Engagement team and help identify and implement new initiatives to target, build and establish successful relationships with existing and emerging clients through exceptional experiences. They will also be responsible for performance and ROI analysis, watch NLE strategy, and collaborating cross-functionally with internal stakeholders. The role requires keen attention to detail, experience working with data, and strong Excel and PowerPoint skills. The position reports to the Senior Manager, Client Engagement.
Key Responsibilities
Own budget management for the Client Engagement Team and prioritize spending based on business needs:
Track & monitor in Excel, ensuring funds are spent timely and appropriately on key initiatives
Forecast & plan in partnership with the Boutiques and Regional Directors
Process invoices and expense reconciliation
Analyze actual vs planned spend and follow up with appropriate teams
Prepare monthly financial reporting to the executive team
Responsible for vendor onboarding and management
Support activation strategy planning, performance data-pulls, and ROI reporting for events, product launches, and boutique openings. Work cross-functionally to help support the client engagement strategy planning for events, product launches, boutique openings.
Pull and consolidate performance data with a cross-functional team to support event analysis for post-event reports including ROI analysis and performance summaries.
Contribute insights and recommendations to improve future activations based on performance results.
Own boutique gifting and treatment allocations, working with the regional teams to assess needs and partnering with the Brand team on strategy and feedback loops; track and report on results regularly.
Support the allocation and tracking of numbered limited‑edition (NLE) watches, aligning with business priorities and client demand.
Assist with client request prioritization based on sales strategy, demand, and client profiles.
Work with merchandising team to monitor inventory availability.
Support in answering inbound emails about watch NLE requests.
Ensure adherence to Brand guidelines and procedures.
What We Are Looking For
College degree in Business, Marketing, Economics, Analytics, or related field.
1+ years of experience managing cross‑functional projects relating to data.
Tech savvy with proficient computer skills, including Microsoft Office Suite (Excel, PowerPoint, Word).
Working knowledge of data visualization tools such as Tableau, Power BI, Looker is a plus.
Good analytical skills with a focus on attention to detail.
Good written and verbal communication, interpersonal, analytical, and organizational skills.
Ability to work independently, apply critical thinking and proactive approaches, adaptable and able to work with and across different business disciplines.
Strong time‑management and problem‑solving skills.
We Offer
Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and a 401(k) with employer match. Understanding the importance of work‑life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.
Expected salary range: $30.00 to $34.00 per hour.
#J-18808-Ljbffr