Field Operations Representative - Builder's Wholesale Interiors
ADG | Artisan Design Group, Charlotte, NC, United States
COMPANY OVERVIEW
Artisan Design Group – or ADG – is a leading supply chain partner to homebuilders throughout the United States. Over 3,000 ADG employees operating out of 135 facilities in 25 states provide a full range of design, procurement, and installation services along with products from the top manufacturers of flooring, cabinets, and countertops. Formed in 2016 by the merging of two industry leaders, ADG then acquired over 20 additional companies – each a leader in the geography it serves. We are the premier interior finishings organization in the United States. Our expansive trajectory has been rapid, and we continue to experience explosive growth, thanks to our dedication to high‑quality work.
Job Summary
The Field Operations Rep oversees the daily operations of the Specialties Installations, ensuring all projects within their assigned region meet or exceed company quality standards, builder expectations, and timelines. This leadership role involves direct supervision of Installers and collaborating with the Branch Manager to execute the company’s goals and strategic objectives, resolve challenges, and optimize operations through data‑driven insights. The ideal candidate demonstrates exceptional leadership, problem‑solving, and organizational skills, with the ability to build and maintain strong relationships with customers, installers, and internal teams to drive operational excellence.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Primary contact for installation teams and will have direct contact with customers to problem solve through site issues.
Build and maintain strong relationships with builders to address concerns and drive satisfaction.
Conduct regular job site audits to verify reported progress and resolve issues promptly.
Uphold company safety policies and address safety concerns or incidents promptly.
Act as the primary point of contact for field escalations, addressing and resolving issues promptly while maintaining strong customer relationships.
Perform punch work to correct any installation defects.
Monitor field operations to identify process improvements and implement changes to enhance efficiency and quality.
Communicate field concerns, including scheduling challenges and system updates, to the office for resolution.
Regular and reliable attendance.
Work effectively in a team environment.
Must be able to work under pressure.
Respect and uphold standards of confidentiality and professionalism within the workplace.
Monitoring team performance and implementing corrective actions when necessary.
Requirements
EDUCATION, EXPERIENCE & QUALIFICATIONS
Minimum of 5 years of experience in operations, preferably within the Specialties division or a similar industry.
Proven leadership skills with a focus on team development and operational excellence.
Strong communication, organizational, and problem‑solving abilities.
Proficient in SupplyPro and other project management software.
Valid driver’s license and ability to travel extensively within assigned territory.
PHYSICAL DEMANDS
Frequent travel to project sites and office locations.
Ability to navigate construction sites, including climbing stairs and standing for periods.
Must be able to lift up to 50 pounds occasionally.
Must be able to complete installation tasks, while not a full‑time expectation, there will be times where performing an installation will be required.
WORK ENVIRONMENT
Field‑based with exposure to outdoor weather conditions and active construction sites.
Occasional office work for planning, reporting, and collaboration.
Loud working conditions.
May require working in hot or cold temperatures.
Our Benefits
Health Insurance (Medical, Prescription, Dental, and Vision)
Life Insurance
Paid Holidays and Time Off
401(k) Plan with company matching.
Artisan Design Group is committed to a policy of equal employment opportunity for applicants and employees. It is the policy of Artisan Design Group to apply recruiting, hiring, training, promotion, compensation, and professional development practices without regard to actual or perceived race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, age (40 or older), disability or certain classifications based on genetic information, or any other characteristic protected by federal, state or local laws, regulations or ordinances.
We are committed to helping individuals with disabilities participate in the workforce and ensuring equal opportunity to apply and compete for jobs. If you need any assistance at any point in the application or hiring process due to a disability and you need an accommodation, please email accommodations@adgus.net. Please do not use this email address for any other questions. Only inquiries regarding accommodations will be addressed.
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Artisan Design Group – or ADG – is a leading supply chain partner to homebuilders throughout the United States. Over 3,000 ADG employees operating out of 135 facilities in 25 states provide a full range of design, procurement, and installation services along with products from the top manufacturers of flooring, cabinets, and countertops. Formed in 2016 by the merging of two industry leaders, ADG then acquired over 20 additional companies – each a leader in the geography it serves. We are the premier interior finishings organization in the United States. Our expansive trajectory has been rapid, and we continue to experience explosive growth, thanks to our dedication to high‑quality work.
Job Summary
The Field Operations Rep oversees the daily operations of the Specialties Installations, ensuring all projects within their assigned region meet or exceed company quality standards, builder expectations, and timelines. This leadership role involves direct supervision of Installers and collaborating with the Branch Manager to execute the company’s goals and strategic objectives, resolve challenges, and optimize operations through data‑driven insights. The ideal candidate demonstrates exceptional leadership, problem‑solving, and organizational skills, with the ability to build and maintain strong relationships with customers, installers, and internal teams to drive operational excellence.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Primary contact for installation teams and will have direct contact with customers to problem solve through site issues.
Build and maintain strong relationships with builders to address concerns and drive satisfaction.
Conduct regular job site audits to verify reported progress and resolve issues promptly.
Uphold company safety policies and address safety concerns or incidents promptly.
Act as the primary point of contact for field escalations, addressing and resolving issues promptly while maintaining strong customer relationships.
Perform punch work to correct any installation defects.
Monitor field operations to identify process improvements and implement changes to enhance efficiency and quality.
Communicate field concerns, including scheduling challenges and system updates, to the office for resolution.
Regular and reliable attendance.
Work effectively in a team environment.
Must be able to work under pressure.
Respect and uphold standards of confidentiality and professionalism within the workplace.
Monitoring team performance and implementing corrective actions when necessary.
Requirements
EDUCATION, EXPERIENCE & QUALIFICATIONS
Minimum of 5 years of experience in operations, preferably within the Specialties division or a similar industry.
Proven leadership skills with a focus on team development and operational excellence.
Strong communication, organizational, and problem‑solving abilities.
Proficient in SupplyPro and other project management software.
Valid driver’s license and ability to travel extensively within assigned territory.
PHYSICAL DEMANDS
Frequent travel to project sites and office locations.
Ability to navigate construction sites, including climbing stairs and standing for periods.
Must be able to lift up to 50 pounds occasionally.
Must be able to complete installation tasks, while not a full‑time expectation, there will be times where performing an installation will be required.
WORK ENVIRONMENT
Field‑based with exposure to outdoor weather conditions and active construction sites.
Occasional office work for planning, reporting, and collaboration.
Loud working conditions.
May require working in hot or cold temperatures.
Our Benefits
Health Insurance (Medical, Prescription, Dental, and Vision)
Life Insurance
Paid Holidays and Time Off
401(k) Plan with company matching.
Artisan Design Group is committed to a policy of equal employment opportunity for applicants and employees. It is the policy of Artisan Design Group to apply recruiting, hiring, training, promotion, compensation, and professional development practices without regard to actual or perceived race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, age (40 or older), disability or certain classifications based on genetic information, or any other characteristic protected by federal, state or local laws, regulations or ordinances.
We are committed to helping individuals with disabilities participate in the workforce and ensuring equal opportunity to apply and compete for jobs. If you need any assistance at any point in the application or hiring process due to a disability and you need an accommodation, please email accommodations@adgus.net. Please do not use this email address for any other questions. Only inquiries regarding accommodations will be addressed.
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