Patient Accounts Specialist
UHS, Richmond, VA, United States
Patient Accounts Specialist
The Atlantic Region Central Billing Office (“ARCBO”) or (“CBO”) provides business office services including billing, collections, cash posting, pre‑access management, variance, and customer service to our affiliated Universal Health Services hospitals.
Responsibilities
The Patient Accounts Specialist is responsible for receiving and resolving first‑line inquiries over the phone and written correspondence concerning patient accounts by patients or insurance companies.
Document all internal and external inquiries concerning patient accounts including patient and third‑party payers.
Act as the first line of support to patient or third‑party payer contacting the facility with questions concerning an account or claim.
Root cause issues and attempt to resolve.
Document and communicate resolution as appropriate in the Patient Accounting System.
Escalate problem accounts to the management team of the department for assistance and resolution.
Clearly communicate resolution of issues to responsible parties or guarantors on the account.
Respond within 24 hours to patient inquiry requiring research, providing updates on the status or resolution of their issue at each step of the process.
Work with facility and internal departments of the CBO to investigate and resolve issues associated with patient or insurance company inquiries.
Maintain working knowledge of the call routing system and patient accounting system.
Other duties as assigned.
Benefit Highlights
Challenging and rewarding work environment
Competitive Compensation & Generous Paid Time Off
Excellent Medical, Dental, Vision and Prescription Drug Plans
401(K) with company match and discounted stock plan
SoFi Student Loan Refinancing Program
Career development opportunities within UHS and its 300+ Subsidiaries!
Qualifications
High‑school diploma or equivalent and 1‑3 years customer service experience preferred.
Strong Microsoft Office skills (Excel, Word, Outlook).
Customer focused both internally and externally, strong attention to detail, ability to multi‑task, strong 10‑key data entry, and excellent written and oral communication skills.
Familiarity with customer service and 1‑3 years healthcare business office experience preferred.
Equal Employment Opportunity
All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal‑opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws. We believe that diversity and inclusion among our teammates is critical to our success.
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The Atlantic Region Central Billing Office (“ARCBO”) or (“CBO”) provides business office services including billing, collections, cash posting, pre‑access management, variance, and customer service to our affiliated Universal Health Services hospitals.
Responsibilities
The Patient Accounts Specialist is responsible for receiving and resolving first‑line inquiries over the phone and written correspondence concerning patient accounts by patients or insurance companies.
Document all internal and external inquiries concerning patient accounts including patient and third‑party payers.
Act as the first line of support to patient or third‑party payer contacting the facility with questions concerning an account or claim.
Root cause issues and attempt to resolve.
Document and communicate resolution as appropriate in the Patient Accounting System.
Escalate problem accounts to the management team of the department for assistance and resolution.
Clearly communicate resolution of issues to responsible parties or guarantors on the account.
Respond within 24 hours to patient inquiry requiring research, providing updates on the status or resolution of their issue at each step of the process.
Work with facility and internal departments of the CBO to investigate and resolve issues associated with patient or insurance company inquiries.
Maintain working knowledge of the call routing system and patient accounting system.
Other duties as assigned.
Benefit Highlights
Challenging and rewarding work environment
Competitive Compensation & Generous Paid Time Off
Excellent Medical, Dental, Vision and Prescription Drug Plans
401(K) with company match and discounted stock plan
SoFi Student Loan Refinancing Program
Career development opportunities within UHS and its 300+ Subsidiaries!
Qualifications
High‑school diploma or equivalent and 1‑3 years customer service experience preferred.
Strong Microsoft Office skills (Excel, Word, Outlook).
Customer focused both internally and externally, strong attention to detail, ability to multi‑task, strong 10‑key data entry, and excellent written and oral communication skills.
Familiarity with customer service and 1‑3 years healthcare business office experience preferred.
Equal Employment Opportunity
All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal‑opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws. We believe that diversity and inclusion among our teammates is critical to our success.
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