Patient Collection Specialist
Unified Women's Healthcare, Florida, NY, United States
Overview
Unified Women’s Healthcare is a company dedicated to caring for Ob‑Gynecology providers who care for others, be they physicians or their support staff. A team of like‑minded professionals with significant business and healthcare experience, we operate with a singular mindset – great care needs great care. We take great pride in not just speaking about this but executing on it. Our mission is to be an indispensable source of business knowledge, innovation and support to the practices in our network. We are advocates for our Ob‑Gynecology medical affiliates – enabling them to focus solely on the practice of medicine while we focus on the business of medicine.
Responsibilities
Communication with patients or guarantors by telephone to secure payment of outstanding balances by the guarantor, and to verify, obtain, and update patient and guarantor demographic information, insurance packages, case policies, or documents necessary for resolution of the patient’s account
Facilitating assigned patient balance worklists through proactive patient balance calls and outreach campaigns
Recording payment information as presented by patient or guarantor for processing
Notating in electronic medical records all patient communication, both verbal and written, as it pertains to general account inquiries, including a copied note in the specified claim if applicable
Creating and monitoring payment plans in compliance with pre‑defined parameters outlined in the organization’s patient financial policies
Managing returned mail and bankruptcy notices, with prompt associated activities per the organization’s financial policies
Assisting patients with their questions regarding balance origination, resolution, payment plans and applications for assistance, with an emphasis on professionalism and customer service
Researching EOBs, print statements, or ad‑hoc documentation to assist patients in balance collection challenges as needed
Reporting on cumulative patient account balances in Excel as needed or requested
Communicating with Practice Management regarding patient balance adjustments or other issues presented by patient or guarantor
Working closely with third‑party collections agencies to add patient balances to, or remove patient balances from associated status
Initiating and executing patient refund requests based on the organization’s internal financial policies
Qualifications
Associate’s degree from an accredited university preferred
Minimum of 2 years customer service experience
Knowledge of insurance processes, and local, state, and federal requirements
Excellent written and oral communication skills
Outstanding customer service skills
Advanced knowledge of Microsoft Office
Strong organizational, problem solving and decision‑making skills
Ability to prioritize and manage multiple projects and issues effectively and simultaneously
Self‑motivated and self‑starter who can work well under minimal supervision
Strong attention to detail, research and follow up skills
Ability to work both independently and in a team setting
Benefits
Our benefits are designed to support you and your family at every stage of life. From health and wellness to financial security and career growth, we offer a comprehensive package to help you thrive.
Here’s a look at what we offer:
Health Coverage:
Medical, dental, and vision plans; fertility benefits; and supplemental insurance options.
Paid Time Off:
Vacation, personal days, and paid holidays.
Financial & Retirement Planning:
401(k) with employer contribution, FSAs, HSAs.
Income Protection:
Short‑and long‑term disability; paid parental leave; basic life insurance; optional additional coverage.
Wellbeing Support:
Employee Assistance Program; commuter benefits; pet insurance; identity theft protection.
Professional Development:
Opportunities and resources to support your career growth.
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Unified Women’s Healthcare is a company dedicated to caring for Ob‑Gynecology providers who care for others, be they physicians or their support staff. A team of like‑minded professionals with significant business and healthcare experience, we operate with a singular mindset – great care needs great care. We take great pride in not just speaking about this but executing on it. Our mission is to be an indispensable source of business knowledge, innovation and support to the practices in our network. We are advocates for our Ob‑Gynecology medical affiliates – enabling them to focus solely on the practice of medicine while we focus on the business of medicine.
Responsibilities
Communication with patients or guarantors by telephone to secure payment of outstanding balances by the guarantor, and to verify, obtain, and update patient and guarantor demographic information, insurance packages, case policies, or documents necessary for resolution of the patient’s account
Facilitating assigned patient balance worklists through proactive patient balance calls and outreach campaigns
Recording payment information as presented by patient or guarantor for processing
Notating in electronic medical records all patient communication, both verbal and written, as it pertains to general account inquiries, including a copied note in the specified claim if applicable
Creating and monitoring payment plans in compliance with pre‑defined parameters outlined in the organization’s patient financial policies
Managing returned mail and bankruptcy notices, with prompt associated activities per the organization’s financial policies
Assisting patients with their questions regarding balance origination, resolution, payment plans and applications for assistance, with an emphasis on professionalism and customer service
Researching EOBs, print statements, or ad‑hoc documentation to assist patients in balance collection challenges as needed
Reporting on cumulative patient account balances in Excel as needed or requested
Communicating with Practice Management regarding patient balance adjustments or other issues presented by patient or guarantor
Working closely with third‑party collections agencies to add patient balances to, or remove patient balances from associated status
Initiating and executing patient refund requests based on the organization’s internal financial policies
Qualifications
Associate’s degree from an accredited university preferred
Minimum of 2 years customer service experience
Knowledge of insurance processes, and local, state, and federal requirements
Excellent written and oral communication skills
Outstanding customer service skills
Advanced knowledge of Microsoft Office
Strong organizational, problem solving and decision‑making skills
Ability to prioritize and manage multiple projects and issues effectively and simultaneously
Self‑motivated and self‑starter who can work well under minimal supervision
Strong attention to detail, research and follow up skills
Ability to work both independently and in a team setting
Benefits
Our benefits are designed to support you and your family at every stage of life. From health and wellness to financial security and career growth, we offer a comprehensive package to help you thrive.
Here’s a look at what we offer:
Health Coverage:
Medical, dental, and vision plans; fertility benefits; and supplemental insurance options.
Paid Time Off:
Vacation, personal days, and paid holidays.
Financial & Retirement Planning:
401(k) with employer contribution, FSAs, HSAs.
Income Protection:
Short‑and long‑term disability; paid parental leave; basic life insurance; optional additional coverage.
Wellbeing Support:
Employee Assistance Program; commuter benefits; pet insurance; identity theft protection.
Professional Development:
Opportunities and resources to support your career growth.
#J-18808-Ljbffr