Credit & Collections Coordinator
American Tire Distributors, Huntersville, NC, United States
Are you looking for an opportunity to turn your ambition and your people skills into a rewarding career with an industry leader? Join our team at American Tire Distributors! As the nation’s premier tire distributor, ATD’s coast‑to‑coast distribution network provides approximately 80,000 customers across the U.S. and Canada with rapid and frequent delivery of high quality tires, custom wheels and shop supplies.
Position Description
The Credit & Collections Coordinator is responsible for managing a portfolio of customer accounts to ensure timely collection and resolution of past‑due invoices. This role provides support in all aspects of the Credit organization operations and coordinates the credit and collections of all assigned portfolio accounts within assigned Distribution Centers.
Key Responsibilities
Reviews and releases orders on credit hold from assigned Distribution Centers within the parameters of Credit's policies and procedure
Maintain portfolio to support functional metrics such as past‑due percentage, average days past‑due, and days sales outstanding
Maintains contact with Distribution Centers and customers to establish new accounts and monitor existing accounts for potential problems
Communicate with all levels of the sales team regarding delinquent accounts, invoicing, and contract questions until resolution
Work closely with the business operations team on customer billing issues, including contract‑related questions, adjustments, pricing, disputes, and returns
Identify and resolve problem accounts, write‑offs, and related adjustments
Analyze and assess the creditworthiness of existing customers by reviewing credit reports, financial statements, and other third‑party reports to make balanced credit decisions
Negotiate payment arrangements to resolve delinquent invoices and disputes
Manage and decide on new orders on credit hold by analyzing customer accounts and collection history to determine business risk
Build relationships with customers and promote other offerings (e.g., bill pay portal, electronic statements, credit reviews)
Competencies
Action‑Oriented – Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
Balances Stakeholders – Anticipating and balancing the needs of multiple stakeholders
Instills Trust – Gaining the confidence and trust of others through honesty, integrity, and authenticity
Nimble Learning – Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder
Qualifications
High School or GED degree Bachelors
2-4 years of related experience preferred.
Skills
Action Planning
Categorizing and Classifying Information
Compliance Management
Customer‑Focused Approach
Database User Interfaces and Queries
Data Collection and Analysis
Document Management
Spreadsheet Expertise
Verify Requirements
Physical Demands/Working Conditions
Physical Demands Category: Office
Physical demands: While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance, stoop, kneel, crouch or crawl; talk, hear, taste and/or smell; the employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
Work environment: While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually moderate.
Travel required: As required by the position.
American Tire Distributors is an Equal Opportunity Employer and Drug Free Workplace
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Position Description
The Credit & Collections Coordinator is responsible for managing a portfolio of customer accounts to ensure timely collection and resolution of past‑due invoices. This role provides support in all aspects of the Credit organization operations and coordinates the credit and collections of all assigned portfolio accounts within assigned Distribution Centers.
Key Responsibilities
Reviews and releases orders on credit hold from assigned Distribution Centers within the parameters of Credit's policies and procedure
Maintain portfolio to support functional metrics such as past‑due percentage, average days past‑due, and days sales outstanding
Maintains contact with Distribution Centers and customers to establish new accounts and monitor existing accounts for potential problems
Communicate with all levels of the sales team regarding delinquent accounts, invoicing, and contract questions until resolution
Work closely with the business operations team on customer billing issues, including contract‑related questions, adjustments, pricing, disputes, and returns
Identify and resolve problem accounts, write‑offs, and related adjustments
Analyze and assess the creditworthiness of existing customers by reviewing credit reports, financial statements, and other third‑party reports to make balanced credit decisions
Negotiate payment arrangements to resolve delinquent invoices and disputes
Manage and decide on new orders on credit hold by analyzing customer accounts and collection history to determine business risk
Build relationships with customers and promote other offerings (e.g., bill pay portal, electronic statements, credit reviews)
Competencies
Action‑Oriented – Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
Balances Stakeholders – Anticipating and balancing the needs of multiple stakeholders
Instills Trust – Gaining the confidence and trust of others through honesty, integrity, and authenticity
Nimble Learning – Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder
Qualifications
High School or GED degree Bachelors
2-4 years of related experience preferred.
Skills
Action Planning
Categorizing and Classifying Information
Compliance Management
Customer‑Focused Approach
Database User Interfaces and Queries
Data Collection and Analysis
Document Management
Spreadsheet Expertise
Verify Requirements
Physical Demands/Working Conditions
Physical Demands Category: Office
Physical demands: While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance, stoop, kneel, crouch or crawl; talk, hear, taste and/or smell; the employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
Work environment: While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually moderate.
Travel required: As required by the position.
American Tire Distributors is an Equal Opportunity Employer and Drug Free Workplace
#J-18808-Ljbffr