Business Application Administrator
Thurston County Government, Olympia, WA, United States
Salary:
$6,876 - $9,044 monthly.
Business Application Administrator for ERP (Oracle)
position at Thurston County IT seeks a motivated, dependable candidate who can serve as a key liaison between business stakeholders and technical teams. The role focuses on the effective use, maintenance, and enhancement of the Oracle ERP system through process analysis, system configuration, user support, reporting, and continuous improvement initiatives.
Responsibilities
System Documentation & Knowledge Management
Maintain detailed documentation of system configurations, changes, and issues.
Document business processes and workflows to preserve institutional knowledge and optimize ERP functionality.
Risk Management
Identify potential risks related to system operations and propose mitigation strategies.
Monitor and manage risks to minimize impact on system performance and availability.
User Support, Training & Communication
Provide day-to-day user support and configuration assistance.
Deliver user training sessions on ERP functionality, workflows, and reporting tools.
Collaborate with Communications staff to ensure timely and accurate notifications to impacted end users.
Assist staff and analysts with report authoring and provide report training sessions.
System Maintenance & Compliance
Share responsibility for quarterly updates, patch validation, and security reviews.
Ensure compliance with organizational security and data integrity standards.
Business Process Analysis & Improvement
Meet with business owners to document and understand business processes.
Recommend future features and workflows that align with business needs.
Collaborate with business owners to prioritize upcoming enhancements.
Project Support
Assist in focused upgrades and deployments within the ERP application.
Support testing, validation, and rollout of new features and modules.
Reporting & Analytics
Assist staff and analysts with report authoring and training.
Develop and maintain reports using OTBI, Oracle Analytics Cloud, and other reporting tools.
Ensure data accuracy and integrity in reporting solutions.
Working Conditions
Work Environment – Office environment in Olympia, Washington.
Schedule – Monday to Friday, 8:00 a.m. to 5:00 p.m., with possible irregular hours for emergencies or special projects.
Travel Requirements – Occasional travel may be required to attend meetings or training.
Customer Interactions – Daily interactions via phone, in‑person, and video with Thurston County staff, vendors, stakeholders, etc.
Qualifications
Bachelor’s degree in information technology, computer science, or a closely related field and five years of progressive responsibility in database management and computer technology, including at least two years as a lead or supervisor. Previous experience with the functions and processes related directly to the assigned application is highly desirable.
Knowledge of various personal computer programs, including word processing, spreadsheets, file management, and other software products; principles of data classification and management, workflow processes and goals; principles of network management and data transfer utilities are essential.
Knowledge and experience related to specific office/department needs and objectives, depending on area of assignment.
Thorough knowledge of software including network and desktop operating systems, office automation, programming languages, database products.
Knowledge of pertinent local, state, and federal laws.
Ability to interpret policies and procedures and to analyze complex problems.
Ability to prioritize work, meet deadlines, and manage a database.
Desired Skills
Experience with ERP implementations or upgrades.
Knowledge of ITIL or similar frameworks for risk and change management.
Project management experience or certification (PMP, Agile).
Excellent analytical and problem‑solving skills.
Strong communication and collaboration abilities.
Ability to manage multiple priorities and work in a fast‑paced environment.
Other Related Recruitment Information
If you have questions about this recruitment please contact Sherrie Ilg, IT Director, at sherrie.ilg@co.thurston.wa.us.
Items Requested For Consideration
Application
Resume
Letter of Interest
Equal Opportunity Employer Statement
Thurston County is committed to provide equal opportunity to all persons seeking or having access to its employment, services and activities, which is free from restriction based on race, sex, marital status, color, creed or religion, national origin, age, sexual orientation, including gender expression or identity, pregnancy, status as an honorably discharged veteran or military status, genetic information, or the presence of any sensory, mental or physical disability, unless based upon bona fide occupational qualifications. Applicants with disabilities who need accommodation with the application or selection process should contact Thurston County’s Human Resources at 360‑786‑5498. Those who are deaf, deaf‑blind, hard of hearing or speech impaired may use the statewide relay system to reach Thurston County offices and departments and conduct their business telephonically. Relay users can simply dial 7‑1‑1 (or 1‑800‑833‑6388) to connect with Washington Relay.
#J-18808-Ljbffr
$6,876 - $9,044 monthly.
Business Application Administrator for ERP (Oracle)
position at Thurston County IT seeks a motivated, dependable candidate who can serve as a key liaison between business stakeholders and technical teams. The role focuses on the effective use, maintenance, and enhancement of the Oracle ERP system through process analysis, system configuration, user support, reporting, and continuous improvement initiatives.
Responsibilities
System Documentation & Knowledge Management
Maintain detailed documentation of system configurations, changes, and issues.
Document business processes and workflows to preserve institutional knowledge and optimize ERP functionality.
Risk Management
Identify potential risks related to system operations and propose mitigation strategies.
Monitor and manage risks to minimize impact on system performance and availability.
User Support, Training & Communication
Provide day-to-day user support and configuration assistance.
Deliver user training sessions on ERP functionality, workflows, and reporting tools.
Collaborate with Communications staff to ensure timely and accurate notifications to impacted end users.
Assist staff and analysts with report authoring and provide report training sessions.
System Maintenance & Compliance
Share responsibility for quarterly updates, patch validation, and security reviews.
Ensure compliance with organizational security and data integrity standards.
Business Process Analysis & Improvement
Meet with business owners to document and understand business processes.
Recommend future features and workflows that align with business needs.
Collaborate with business owners to prioritize upcoming enhancements.
Project Support
Assist in focused upgrades and deployments within the ERP application.
Support testing, validation, and rollout of new features and modules.
Reporting & Analytics
Assist staff and analysts with report authoring and training.
Develop and maintain reports using OTBI, Oracle Analytics Cloud, and other reporting tools.
Ensure data accuracy and integrity in reporting solutions.
Working Conditions
Work Environment – Office environment in Olympia, Washington.
Schedule – Monday to Friday, 8:00 a.m. to 5:00 p.m., with possible irregular hours for emergencies or special projects.
Travel Requirements – Occasional travel may be required to attend meetings or training.
Customer Interactions – Daily interactions via phone, in‑person, and video with Thurston County staff, vendors, stakeholders, etc.
Qualifications
Bachelor’s degree in information technology, computer science, or a closely related field and five years of progressive responsibility in database management and computer technology, including at least two years as a lead or supervisor. Previous experience with the functions and processes related directly to the assigned application is highly desirable.
Knowledge of various personal computer programs, including word processing, spreadsheets, file management, and other software products; principles of data classification and management, workflow processes and goals; principles of network management and data transfer utilities are essential.
Knowledge and experience related to specific office/department needs and objectives, depending on area of assignment.
Thorough knowledge of software including network and desktop operating systems, office automation, programming languages, database products.
Knowledge of pertinent local, state, and federal laws.
Ability to interpret policies and procedures and to analyze complex problems.
Ability to prioritize work, meet deadlines, and manage a database.
Desired Skills
Experience with ERP implementations or upgrades.
Knowledge of ITIL or similar frameworks for risk and change management.
Project management experience or certification (PMP, Agile).
Excellent analytical and problem‑solving skills.
Strong communication and collaboration abilities.
Ability to manage multiple priorities and work in a fast‑paced environment.
Other Related Recruitment Information
If you have questions about this recruitment please contact Sherrie Ilg, IT Director, at sherrie.ilg@co.thurston.wa.us.
Items Requested For Consideration
Application
Resume
Letter of Interest
Equal Opportunity Employer Statement
Thurston County is committed to provide equal opportunity to all persons seeking or having access to its employment, services and activities, which is free from restriction based on race, sex, marital status, color, creed or religion, national origin, age, sexual orientation, including gender expression or identity, pregnancy, status as an honorably discharged veteran or military status, genetic information, or the presence of any sensory, mental or physical disability, unless based upon bona fide occupational qualifications. Applicants with disabilities who need accommodation with the application or selection process should contact Thurston County’s Human Resources at 360‑786‑5498. Those who are deaf, deaf‑blind, hard of hearing or speech impaired may use the statewide relay system to reach Thurston County offices and departments and conduct their business telephonically. Relay users can simply dial 7‑1‑1 (or 1‑800‑833‑6388) to connect with Washington Relay.
#J-18808-Ljbffr