Anthropologie Back of House Specialist
Anthropologie, Ann Arbor, MI, United States
The Back of House Specialist role is located at 3050 Washtenaw Ave, Ann Arbor, Michigan, 48104, United States.
Role Summary
The Back of House Specialist enhances the customer experience by managing back of house operations and omni service processes. They prioritize product flow and replenishment based on merchant impact, adhere to processing and tagging standards, and support timely visual execution. They maintain organization on the sales floor and back of house, strategically process order queues to prevent backlog, and use store technology to ensure a seamless omni‑channel shopping experience. They also maintain packaging standards to exceed customer expectations.
Role Responsibilities
Understand how the merchant process impacts business and prioritize product flow and replenishment accordingly. Strategically process order queues and daily workload to prevent backlog, limit cancellations, maintain proper customer touchpoints, and prioritize fulfillment of expedited orders.
Adhere to proper processing and tagging standards while maintaining visual merchandising standards and using proper packaging to exceed the customer's product expectations.
Support timely execution of product placement and other visual priorities.
Keep the sales floor and back of house clean and organized to ensure products are easy to find and restock.
Effectively use store technology to ensure a seamless omni‑channel shopping experience.
Effectively lead and execute the product flow process, including shipment receipt, processing, security tagging, preparing product for the floor, and placing product.
Oversee back of house standards and exercise decision-making to improve organization and efficiency. Keep all receiving, shipping, stock, and supply areas clean and organized.
Adhere to the store’s safety standards, inventory accuracy, reduce product loss, and uphold all company policies and procedures to support the profitability of the store.
Oversee the omni process to maintain fill rates and follow the brand standard.
Oversee organizational standards related to supply needs, technology, workstations, order staging, and pickup areas.
Facilitate the transfer of online products back to the warehouse.
Communicate daily with the leadership team and share relevant information regarding omni, shipment, restock, and back of house organization to ensure task completion.
Proactively escalates issues that may impact the ability to meet company standards.
Collaborate with store leadership to share progress on results, while articulating support needs to maximize efficiency.
Set an energized pace to establish and maintain omni‑channel standards and service level agreements.
Role Qualifications
Ability to work flexible hours to meet the needs of the store product flow and omni channel demand (including mornings, nights, and weekends).
Proven track record in leading operational processes and achieving measurable results.
Eagerness to learn and grow within the organization.
The Perks
URBN offers comprehensive perks & benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and more.
Pay Range
Starting from USD $14.42 per hour.
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Role Summary
The Back of House Specialist enhances the customer experience by managing back of house operations and omni service processes. They prioritize product flow and replenishment based on merchant impact, adhere to processing and tagging standards, and support timely visual execution. They maintain organization on the sales floor and back of house, strategically process order queues to prevent backlog, and use store technology to ensure a seamless omni‑channel shopping experience. They also maintain packaging standards to exceed customer expectations.
Role Responsibilities
Understand how the merchant process impacts business and prioritize product flow and replenishment accordingly. Strategically process order queues and daily workload to prevent backlog, limit cancellations, maintain proper customer touchpoints, and prioritize fulfillment of expedited orders.
Adhere to proper processing and tagging standards while maintaining visual merchandising standards and using proper packaging to exceed the customer's product expectations.
Support timely execution of product placement and other visual priorities.
Keep the sales floor and back of house clean and organized to ensure products are easy to find and restock.
Effectively use store technology to ensure a seamless omni‑channel shopping experience.
Effectively lead and execute the product flow process, including shipment receipt, processing, security tagging, preparing product for the floor, and placing product.
Oversee back of house standards and exercise decision-making to improve organization and efficiency. Keep all receiving, shipping, stock, and supply areas clean and organized.
Adhere to the store’s safety standards, inventory accuracy, reduce product loss, and uphold all company policies and procedures to support the profitability of the store.
Oversee the omni process to maintain fill rates and follow the brand standard.
Oversee organizational standards related to supply needs, technology, workstations, order staging, and pickup areas.
Facilitate the transfer of online products back to the warehouse.
Communicate daily with the leadership team and share relevant information regarding omni, shipment, restock, and back of house organization to ensure task completion.
Proactively escalates issues that may impact the ability to meet company standards.
Collaborate with store leadership to share progress on results, while articulating support needs to maximize efficiency.
Set an energized pace to establish and maintain omni‑channel standards and service level agreements.
Role Qualifications
Ability to work flexible hours to meet the needs of the store product flow and omni channel demand (including mornings, nights, and weekends).
Proven track record in leading operational processes and achieving measurable results.
Eagerness to learn and grow within the organization.
The Perks
URBN offers comprehensive perks & benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and more.
Pay Range
Starting from USD $14.42 per hour.
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