Internal Communications Systems Manager
JLL, Chicago, IL, United States
JLL empowers you to shape a brighter way .
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
What this job involves:
We're seeking an Internal Communications Systems Manager who will serve as the strategic driver and technical expert behind the digital platforms that connect and engage JLL's global communications. This role blends platform management expertise with communication strategy, using data insights and user experience that inform and inspire our colleagues worldwide.
The Internal Communications Systems Manager operates as both a platform specialist and digital strategist, managing our enterprise communication tools, optimizing how systems work together, and exploring emerging technologies including AI and collaboration applications. This role requires strong technical skills with Microsoft 365, email platforms, and analytics tools, combined with an ability to create digital experiences that work seamlessly for diverse global audiences while driving real engagement.
Reporting to the Director of Internal Communications, Content & Channels, this role supports our digital channel strategy by combining platform expertise, data-driven decision-making, and innovative thinking to connect our people at scale.
What your day-to-day will look like:
Manage and optimize JLL's communication platforms including Poppulo email system, SharePoint 365 intranet (Connect), Viva Engage, digital signage, and emerging AI tools to create integrated colleague experiences
Troubleshoot platform issues and ensure our Microsoft 365 tools work together smoothly, partnering with IT to resolve technical challenges and improve system performance
Dive deep in the detail of people data and segmentation in order to manage audience targeting.
Oversee Connect Homepage as our digital front door, managing content organization, personalization features, and user experience across all devices
Manage global digital signage network, coordinating content scheduling and delivery across office locations in multiple formats
Support the development of dashboards using Power BI and other tools to track engagement metrics, understand user behavior, and measure platform performance across all channels
Help create automated reports that surface key insights, spot trends, and help the Internal Communications team make smarter decisions about our digital strategy
Work with our Internal Content Manager to help produce and share compelling content.
Work with our Internal Content Manager to drive the production of our global JLL Connected newsletter, working with multiple global stakeholders on a tight editorial cycle. Striving for high engagement and understanding key learning from performance data trends.
Required Qualifications / Experience:
Bachelor's degree in Communications, Information Technology, Digital Marketing, or related field
5+ years managing enterprise communication platforms, email marketing systems, or digital workplace tools in mid-to-large organizations
3+ years hands‑on SharePoint 365 experience building and managing sites, including site setup, content organization, permissions, and Modern SharePoint features
Strong experience with enterprise email platforms (Poppulo preferred, or similar tools like Eloqua, Bananatag, Marketo) including campaign setup, audience segmentation, and performance tracking
Proficiency with analytics tools (Power BI, Tygraph) and ability to build dashboards, analyze data, and translate insights into action
Experience working with Microsoft 365 tools including Teams, Viva, and Power Platform (Power Automate, Power Apps)
Track record managing technical projects like platform launches, system updates, or digital initiatives in complex organizations
Preferred Skills and Experience:
Experience with large scale enterprise tools in communications or content delivery
Experience with digital signage or content management systems
Microsoft 365 or platform certifications / strong experience
Experience creating digital solutions for mobile or non‑desk‑based employees
Proactive and strategic thinker who can balance day‑to‑day platform management with long‑term channel strategy development.
Technical proficiency combined with editorial sensibility and attention to user experience design.
Data‑driven and analytical mindset, comfortable mining and analyzing metrics to shape channel strategy and optimization decisions.
Natural stakeholder relationship builder who thrives on collaboration and can lead networks of contributors while having challenging conversations when needed.
Excellent problem‑solver with strong troubleshooting skills and ability to optimize platform functionality for diverse global audiences.
Understanding of digital engagement trends and emerging technologies, particularly in corporate environments.
Benefits
401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay
This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.
Estimated Compensation for this position:
92,000.00 - 100,000.00 USD per year
Location:
On‑site - Chicago, IL
We are committed to protecting your personal information as part of our recruitment process.
Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at HRSCLeaves@jll.com. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy.
We respect applicable state and local laws and consider all qualified applicants, including those with criminal histories, in accordance with relevant statutes.
Accepting applications on an ongoing basis until candidate identified.
#J-18808-Ljbffr
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
What this job involves:
We're seeking an Internal Communications Systems Manager who will serve as the strategic driver and technical expert behind the digital platforms that connect and engage JLL's global communications. This role blends platform management expertise with communication strategy, using data insights and user experience that inform and inspire our colleagues worldwide.
The Internal Communications Systems Manager operates as both a platform specialist and digital strategist, managing our enterprise communication tools, optimizing how systems work together, and exploring emerging technologies including AI and collaboration applications. This role requires strong technical skills with Microsoft 365, email platforms, and analytics tools, combined with an ability to create digital experiences that work seamlessly for diverse global audiences while driving real engagement.
Reporting to the Director of Internal Communications, Content & Channels, this role supports our digital channel strategy by combining platform expertise, data-driven decision-making, and innovative thinking to connect our people at scale.
What your day-to-day will look like:
Manage and optimize JLL's communication platforms including Poppulo email system, SharePoint 365 intranet (Connect), Viva Engage, digital signage, and emerging AI tools to create integrated colleague experiences
Troubleshoot platform issues and ensure our Microsoft 365 tools work together smoothly, partnering with IT to resolve technical challenges and improve system performance
Dive deep in the detail of people data and segmentation in order to manage audience targeting.
Oversee Connect Homepage as our digital front door, managing content organization, personalization features, and user experience across all devices
Manage global digital signage network, coordinating content scheduling and delivery across office locations in multiple formats
Support the development of dashboards using Power BI and other tools to track engagement metrics, understand user behavior, and measure platform performance across all channels
Help create automated reports that surface key insights, spot trends, and help the Internal Communications team make smarter decisions about our digital strategy
Work with our Internal Content Manager to help produce and share compelling content.
Work with our Internal Content Manager to drive the production of our global JLL Connected newsletter, working with multiple global stakeholders on a tight editorial cycle. Striving for high engagement and understanding key learning from performance data trends.
Required Qualifications / Experience:
Bachelor's degree in Communications, Information Technology, Digital Marketing, or related field
5+ years managing enterprise communication platforms, email marketing systems, or digital workplace tools in mid-to-large organizations
3+ years hands‑on SharePoint 365 experience building and managing sites, including site setup, content organization, permissions, and Modern SharePoint features
Strong experience with enterprise email platforms (Poppulo preferred, or similar tools like Eloqua, Bananatag, Marketo) including campaign setup, audience segmentation, and performance tracking
Proficiency with analytics tools (Power BI, Tygraph) and ability to build dashboards, analyze data, and translate insights into action
Experience working with Microsoft 365 tools including Teams, Viva, and Power Platform (Power Automate, Power Apps)
Track record managing technical projects like platform launches, system updates, or digital initiatives in complex organizations
Preferred Skills and Experience:
Experience with large scale enterprise tools in communications or content delivery
Experience with digital signage or content management systems
Microsoft 365 or platform certifications / strong experience
Experience creating digital solutions for mobile or non‑desk‑based employees
Proactive and strategic thinker who can balance day‑to‑day platform management with long‑term channel strategy development.
Technical proficiency combined with editorial sensibility and attention to user experience design.
Data‑driven and analytical mindset, comfortable mining and analyzing metrics to shape channel strategy and optimization decisions.
Natural stakeholder relationship builder who thrives on collaboration and can lead networks of contributors while having challenging conversations when needed.
Excellent problem‑solver with strong troubleshooting skills and ability to optimize platform functionality for diverse global audiences.
Understanding of digital engagement trends and emerging technologies, particularly in corporate environments.
Benefits
401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay
This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.
Estimated Compensation for this position:
92,000.00 - 100,000.00 USD per year
Location:
On‑site - Chicago, IL
We are committed to protecting your personal information as part of our recruitment process.
Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at HRSCLeaves@jll.com. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy.
We respect applicable state and local laws and consider all qualified applicants, including those with criminal histories, in accordance with relevant statutes.
Accepting applications on an ongoing basis until candidate identified.
#J-18808-Ljbffr