Healthcare Staffing Specialist
Aveanna Healthcare, Oklahoma City, OK, United States
Overview
Care Experience Coordinator (CEC): Make an Impact Behind the Scenes of Home Care
At
Aveanna Healthcare , our mission is simple but powerful:
help medically fragile patients grow and thrive in the comfort of their own homes . The
Care Experience Coordinator (CEC)
plays a critical role in making that mission possible. This role sits at the heart of the care experience—balancing
caregiver scheduling, family communication, staffing optimization, and operational excellence
to ensure patients receive consistent, high-quality care. If you’re organized, people-focused, and thrive in a fast-paced environment where your work directly impacts lives, this role is for you.
What You’ll Own
Staffing & Scheduling Excellence
Build and manage weekly caregiver schedules to meet patient care needs
Minimize unstaffed shifts and improve fill rates
Proactively communicate schedule updates with caregivers and families
Match clinicians to patients based on skills, experience, and care requirements
Monitor Electronic Visit Verification (EVV) for compliance and billing accuracy
Partner with recruiting teams to address staffing gaps and growth opportunities
Collaborate with leadership to increase staffed hours and support branch growth
Caregiver Engagement & Retention
Re-engage inactive caregivers and strengthen caregiver relationships
Foster a positive, employer-of-choice environment
Support licensure, credentialing, and re-credentialing compliance
Client Experience & Communication
Serve as the primary point of contact for families regarding staffing and care experience
Conduct regular client check-ins to ensure satisfactionPartner with clinicians and leadership to resolve care, safety, or service concerns
Payroll & Administrative Support
Process payroll accurately and resolve pay-related questions
Maintain detailed records for work hours, PTO, and payer utilization
Collaboration, Compliance & Growth
Support new patient referrals and onboarding
Ensure compliance with state and federal labor laws, HIPAA, and company policies
Participate in on-call rotation and after-hours support as needed
Contribute to audits, projects, and continuous improvement initiatives
What We’re Looking For
Required
High school diploma or GED
Ability to participate in an on-call rotation
Proficiency in Microsoft Office and comfort with EMR systems
2+ years of experience in staffing, customer service, operations, or coordination
Preferred
Bachelor’s degree or equivalent experience
Experience in healthcare staffing or home care
Familiarity with applicant tracking systems or recruiting tools
Bilingual skills a plus
Skills That Set You Apart
Exceptional communication and relationship-building skills
Strong organizational and time-management abilities
Ability to juggle multiple priorities in a fast-paced environment
Strategic thinker with creative problem-solving skills
High level of professionalism and confidentiality
Adaptable, resilient, and solution-oriented
Work Environment & Physical Requirements
Primarily office-based with occasional field responsibilities
Schedule: Monday-Friday, daytime hours Full-time with on-call rotations.
Location: OKC, OK 73116
Frequent computer and desk work; occasional lifting up to 25 lbs
Ability to conduct occasional home visits
Occasional local travel to offices, patient homes, or recruitment events
Why This Role Matters
Behind every successful home care experience is a coordinator who keeps everything moving. As a
Care Experience Coordinator , you’re not just filling schedules—you’re
supporting families, empowering caregivers, and ensuring patients receive the care they deserve .
#J-18808-Ljbffr
Care Experience Coordinator (CEC): Make an Impact Behind the Scenes of Home Care
At
Aveanna Healthcare , our mission is simple but powerful:
help medically fragile patients grow and thrive in the comfort of their own homes . The
Care Experience Coordinator (CEC)
plays a critical role in making that mission possible. This role sits at the heart of the care experience—balancing
caregiver scheduling, family communication, staffing optimization, and operational excellence
to ensure patients receive consistent, high-quality care. If you’re organized, people-focused, and thrive in a fast-paced environment where your work directly impacts lives, this role is for you.
What You’ll Own
Staffing & Scheduling Excellence
Build and manage weekly caregiver schedules to meet patient care needs
Minimize unstaffed shifts and improve fill rates
Proactively communicate schedule updates with caregivers and families
Match clinicians to patients based on skills, experience, and care requirements
Monitor Electronic Visit Verification (EVV) for compliance and billing accuracy
Partner with recruiting teams to address staffing gaps and growth opportunities
Collaborate with leadership to increase staffed hours and support branch growth
Caregiver Engagement & Retention
Re-engage inactive caregivers and strengthen caregiver relationships
Foster a positive, employer-of-choice environment
Support licensure, credentialing, and re-credentialing compliance
Client Experience & Communication
Serve as the primary point of contact for families regarding staffing and care experience
Conduct regular client check-ins to ensure satisfactionPartner with clinicians and leadership to resolve care, safety, or service concerns
Payroll & Administrative Support
Process payroll accurately and resolve pay-related questions
Maintain detailed records for work hours, PTO, and payer utilization
Collaboration, Compliance & Growth
Support new patient referrals and onboarding
Ensure compliance with state and federal labor laws, HIPAA, and company policies
Participate in on-call rotation and after-hours support as needed
Contribute to audits, projects, and continuous improvement initiatives
What We’re Looking For
Required
High school diploma or GED
Ability to participate in an on-call rotation
Proficiency in Microsoft Office and comfort with EMR systems
2+ years of experience in staffing, customer service, operations, or coordination
Preferred
Bachelor’s degree or equivalent experience
Experience in healthcare staffing or home care
Familiarity with applicant tracking systems or recruiting tools
Bilingual skills a plus
Skills That Set You Apart
Exceptional communication and relationship-building skills
Strong organizational and time-management abilities
Ability to juggle multiple priorities in a fast-paced environment
Strategic thinker with creative problem-solving skills
High level of professionalism and confidentiality
Adaptable, resilient, and solution-oriented
Work Environment & Physical Requirements
Primarily office-based with occasional field responsibilities
Schedule: Monday-Friday, daytime hours Full-time with on-call rotations.
Location: OKC, OK 73116
Frequent computer and desk work; occasional lifting up to 25 lbs
Ability to conduct occasional home visits
Occasional local travel to offices, patient homes, or recruitment events
Why This Role Matters
Behind every successful home care experience is a coordinator who keeps everything moving. As a
Care Experience Coordinator , you’re not just filling schedules—you’re
supporting families, empowering caregivers, and ensuring patients receive the care they deserve .
#J-18808-Ljbffr