Customer Experience Coordinator
Cintas, Auburn, WA, United States
Job Description
The Customer Experience Coordinator provides outstanding customer service to both internal partners and customers using knowledge of alarm, fire extinguisher, suppression, and sprinkler systems. Duties include answering customer calls, assisting with customer needs, scheduling service for customers, assisting in account reconciliation, preparing reports and invoices, securing permits, and ordering for occasional miscellaneous projects.
Key Responsibilities
Serve as a liaison regarding fire systems (alarm, portable extinguisher, suppression, or sprinkler) to support customers with relevant and accurate information.
Carry out procedural tasks to support interdepartmental relationships and provide problem‑solving solutions to internal teams. Manage workload of assigned field technicians based on available work, the knowledge and skill set of technicians, and route optimization.
Accurately assist all partners with concerns related to fire suppression systems, fire marshal issues, and related matters; serve as the main point of contact within the scheduling department for such issues.
Gather information from service managers and technicians to better understand or de‑escalate situations, and resolve problems with customers or fire marshals using technical knowledge and professional communication.
Produce accurate reports by collecting data from standard sources and inputting it into standard formats.
Use the external communications system to access required information for specified purposes.
Provide operational support by utilizing fire suppression system knowledge to customers, vendors, and internal partners; schedule and dispatch technicians to customer sites according to inspection frequency, customer requests, and emergency service calls.
Support project managers by performing simple tasks and following established procedures related to resolution of fire suppression issues.
Qualifications
Required:
High School Diploma or GED.
Excellent phone demeanor and experience with customer service; experience must include answering phones and transferring calls.
Preferred:
Proficiency with the Microsoft Office Suite.
Minimum 2 years of fire suppression systems experience.
Experience with reading, understanding, and creating quotes.
Fire certifications.
Benefits
Competitive pay.
401(k) with company match, profit sharing, and employee stock ownership plan.
Disability, life, and AD&D insurance paid 100% by the company.
Paid time off and holidays.
Skill development, training, and career advancement opportunities.
Compensation
A reasonable estimate of base salary for this role ranges between $23.49 and $29.59 per hour. The range accounts for skill sets, experience, training, and other business considerations. Compensation is determined on a case‑by‑case basis.
Equal Opportunity Employer
Cintas Corporation is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, genetic information, disability, protected veteran status, or any other characteristic or category protected by local, state, or federal law.
This job posting will remain open for at least five days.
#J-18808-Ljbffr
The Customer Experience Coordinator provides outstanding customer service to both internal partners and customers using knowledge of alarm, fire extinguisher, suppression, and sprinkler systems. Duties include answering customer calls, assisting with customer needs, scheduling service for customers, assisting in account reconciliation, preparing reports and invoices, securing permits, and ordering for occasional miscellaneous projects.
Key Responsibilities
Serve as a liaison regarding fire systems (alarm, portable extinguisher, suppression, or sprinkler) to support customers with relevant and accurate information.
Carry out procedural tasks to support interdepartmental relationships and provide problem‑solving solutions to internal teams. Manage workload of assigned field technicians based on available work, the knowledge and skill set of technicians, and route optimization.
Accurately assist all partners with concerns related to fire suppression systems, fire marshal issues, and related matters; serve as the main point of contact within the scheduling department for such issues.
Gather information from service managers and technicians to better understand or de‑escalate situations, and resolve problems with customers or fire marshals using technical knowledge and professional communication.
Produce accurate reports by collecting data from standard sources and inputting it into standard formats.
Use the external communications system to access required information for specified purposes.
Provide operational support by utilizing fire suppression system knowledge to customers, vendors, and internal partners; schedule and dispatch technicians to customer sites according to inspection frequency, customer requests, and emergency service calls.
Support project managers by performing simple tasks and following established procedures related to resolution of fire suppression issues.
Qualifications
Required:
High School Diploma or GED.
Excellent phone demeanor and experience with customer service; experience must include answering phones and transferring calls.
Preferred:
Proficiency with the Microsoft Office Suite.
Minimum 2 years of fire suppression systems experience.
Experience with reading, understanding, and creating quotes.
Fire certifications.
Benefits
Competitive pay.
401(k) with company match, profit sharing, and employee stock ownership plan.
Disability, life, and AD&D insurance paid 100% by the company.
Paid time off and holidays.
Skill development, training, and career advancement opportunities.
Compensation
A reasonable estimate of base salary for this role ranges between $23.49 and $29.59 per hour. The range accounts for skill sets, experience, training, and other business considerations. Compensation is determined on a case‑by‑case basis.
Equal Opportunity Employer
Cintas Corporation is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, genetic information, disability, protected veteran status, or any other characteristic or category protected by local, state, or federal law.
This job posting will remain open for at least five days.
#J-18808-Ljbffr