Customer Success Supervisor - Signature - Warwick, RI
UPS, Warwick, RI, United States
Signature Customer Success Supervisor
Job Description
The Signature Customer Success Supervisor will manage a high volume of smaller customers, focusing on driving customer satisfaction and retention at scale. Leveraging dashboards and reporting, the supervisor will support clients effectively, ensuring consistent engagement and value‑driven guidance.
Issue Management
Serve as the primary point of contact and advocate for assigned accounts.
Handle routine customer inquiries with standardized solutions while escalating complex issues as needed.
Coordinate with sales, support teams, and UPS operations to deliver supply chain solutions.
Value Creation / Proposals
Proactively engage existing customers to enhance value and prevent churn.
Conduct periodic, mostly virtual customer check‑ins and performance reviews to assess satisfaction and identify improvement areas.
Identify low‑touch upsell opportunities and guide customers to resources for additional value.
Develop strategies for upselling / cross‑selling opportunities to drive account growth.
Drive product adoption and educate customers on products and services.
Territory Management
Manage a large portfolio of lower‑tier accounts with a focus on efficiency and scalability.
Monitor customer health metrics to measure satisfaction and prevent churn.
Feedback Collection
Update UPS DRIVE with retention data, planning next steps for churn prevention and growth.
Qualifications
0–4 years in customer success, support, or related customer‑facing roles.
SMB account management experience.
Ability to manage multiple customer engagements through strong organizational skills.
Data‑driven mindset.
Excellent written communication skills.
Employee Type:
Permanent
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex
ational origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.
Basic Qualifications: Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.
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Job Description
The Signature Customer Success Supervisor will manage a high volume of smaller customers, focusing on driving customer satisfaction and retention at scale. Leveraging dashboards and reporting, the supervisor will support clients effectively, ensuring consistent engagement and value‑driven guidance.
Issue Management
Serve as the primary point of contact and advocate for assigned accounts.
Handle routine customer inquiries with standardized solutions while escalating complex issues as needed.
Coordinate with sales, support teams, and UPS operations to deliver supply chain solutions.
Value Creation / Proposals
Proactively engage existing customers to enhance value and prevent churn.
Conduct periodic, mostly virtual customer check‑ins and performance reviews to assess satisfaction and identify improvement areas.
Identify low‑touch upsell opportunities and guide customers to resources for additional value.
Develop strategies for upselling / cross‑selling opportunities to drive account growth.
Drive product adoption and educate customers on products and services.
Territory Management
Manage a large portfolio of lower‑tier accounts with a focus on efficiency and scalability.
Monitor customer health metrics to measure satisfaction and prevent churn.
Feedback Collection
Update UPS DRIVE with retention data, planning next steps for churn prevention and growth.
Qualifications
0–4 years in customer success, support, or related customer‑facing roles.
SMB account management experience.
Ability to manage multiple customer engagements through strong organizational skills.
Data‑driven mindset.
Excellent written communication skills.
Employee Type:
Permanent
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex
ational origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.
Basic Qualifications: Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.
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