HR Coordinator
PPC Partners Inc., Warner Robins, GA, United States
Overview
Position Summary
The Coordinator, HR Shared Services serves as a primary point of contact within the HR Shared Services team, supporting candidates and employees through the preboarding process while providing high-quality, timely responses to other general HR inquiries. This role plays a critical part in ensuring a smooth and compliant onboarding experience by guiding individuals through pre-employment requirements, including background screenings, drug testing, and new hire documentation, as well as guiding existing employees when posed with a general HR related inquiry. Operating within a centralized employee contact center, this position supports a multi-state, multi-FEIN workforce and requires strong attention to detail, customer service orientation, and the ability to navigate varying policies, regulations, and processes.
Key Responsibilities
Preboarding & Candidate Support
Guide candidates through all pre-employment requirements, including background checks, drug screenings, and onboarding documentation.
Monitor preboarding workflows to ensure timely completion of all screening components.
Proactively communicate with candidates regarding outstanding requirements, deadlines, and next steps.
Partner with background screening vendors and internal stakeholders to resolve issues or discrepancies.
Escalate potential compliance concerns or delays that may impact start dates.
HR Shared Services Support
Respond to employee and candidate inquiries via phone, email, and ticketing systems in a high-volume contact center environment.
Provide accurate information related to HR policies, onboarding, benefits, payroll, and employment verification processes.
Support employees across multiple FEINs and states, ensuring alignment with varying legal and company-specific requirements.
Triage and route complex inquiries to appropriate HR Centers of Excellence (e.g., Benefits, Payroll, Business Partners).
Data Entry & System Management
Accurately enter and maintain employee and candidate data in HR systems (e.g., ADP WorkforceNow, ERP, screening platforms).
Ensure data integrity and confidentiality of sensitive employee information.
Compliance & Process Adherence
Ensure all pre-employment activities comply with federal, state, and local regulations.
Follow standardized procedures while maintaining flexibility to accommodate state-specific & company-specific requirements.
Identify process improvement opportunities to enhance the candidate and employee experience.
Qualifications
Education & Experience
High school diploma required; associate or bachelor’s degree in Human Resources, Business Administration, or related field preferred.
1–3 years of experience in HR, customer service, or a shared services/contact center environment.
Experience supporting onboarding, pre-employment screenings, or HR operations preferred.
Knowledge, Skills, And Abilities
Strong customer service mindset with the ability to communicate clearly and professionally.
Ability to manage multiple priorities in a fast-paced, high-volume environment.
Detail-oriented with strong organizational and follow-up skills.
Working knowledge of HR processes and employment practices; multi-state exposure is a plus.
Proficiency with HRIS systems – preferably ADP WorkforceNow.
Ability to handle sensitive and confidential information with discretion.
Key Competencies
Customer Focus
Communication Skills
Problem Solving
Attention to Detail
Time Management
Adaptability
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Position Summary
The Coordinator, HR Shared Services serves as a primary point of contact within the HR Shared Services team, supporting candidates and employees through the preboarding process while providing high-quality, timely responses to other general HR inquiries. This role plays a critical part in ensuring a smooth and compliant onboarding experience by guiding individuals through pre-employment requirements, including background screenings, drug testing, and new hire documentation, as well as guiding existing employees when posed with a general HR related inquiry. Operating within a centralized employee contact center, this position supports a multi-state, multi-FEIN workforce and requires strong attention to detail, customer service orientation, and the ability to navigate varying policies, regulations, and processes.
Key Responsibilities
Preboarding & Candidate Support
Guide candidates through all pre-employment requirements, including background checks, drug screenings, and onboarding documentation.
Monitor preboarding workflows to ensure timely completion of all screening components.
Proactively communicate with candidates regarding outstanding requirements, deadlines, and next steps.
Partner with background screening vendors and internal stakeholders to resolve issues or discrepancies.
Escalate potential compliance concerns or delays that may impact start dates.
HR Shared Services Support
Respond to employee and candidate inquiries via phone, email, and ticketing systems in a high-volume contact center environment.
Provide accurate information related to HR policies, onboarding, benefits, payroll, and employment verification processes.
Support employees across multiple FEINs and states, ensuring alignment with varying legal and company-specific requirements.
Triage and route complex inquiries to appropriate HR Centers of Excellence (e.g., Benefits, Payroll, Business Partners).
Data Entry & System Management
Accurately enter and maintain employee and candidate data in HR systems (e.g., ADP WorkforceNow, ERP, screening platforms).
Ensure data integrity and confidentiality of sensitive employee information.
Compliance & Process Adherence
Ensure all pre-employment activities comply with federal, state, and local regulations.
Follow standardized procedures while maintaining flexibility to accommodate state-specific & company-specific requirements.
Identify process improvement opportunities to enhance the candidate and employee experience.
Qualifications
Education & Experience
High school diploma required; associate or bachelor’s degree in Human Resources, Business Administration, or related field preferred.
1–3 years of experience in HR, customer service, or a shared services/contact center environment.
Experience supporting onboarding, pre-employment screenings, or HR operations preferred.
Knowledge, Skills, And Abilities
Strong customer service mindset with the ability to communicate clearly and professionally.
Ability to manage multiple priorities in a fast-paced, high-volume environment.
Detail-oriented with strong organizational and follow-up skills.
Working knowledge of HR processes and employment practices; multi-state exposure is a plus.
Proficiency with HRIS systems – preferably ADP WorkforceNow.
Ability to handle sensitive and confidential information with discretion.
Key Competencies
Customer Focus
Communication Skills
Problem Solving
Attention to Detail
Time Management
Adaptability
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