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Patient Service Representative

The Patient Service Representative (PSR) is responsible for welcoming and providing exemplary customer service to all our incoming patients at CityMD. The person in this position is responsible for registering patients and coordinating with the rest of the team to provide a timely turnaround for the patient. This individual responds to patient questions and concerns with a sense of urgency and kindness, both on the telephone and in person and is responsible for all paperwork associated with patient registration.

Essential Functions/Responsibilities

Greeting and welcoming patients
Organizing and coordinating patient in-take and other appointments
Accurately enters/updates patient information in system
Assisting patients with completion of paperwork when necessary
Scanning, updating and filing medical records
Answering phone calls, questions, etc. in a prompt and polite manner
Processing medical insurance information, verifying patient eligibility and addressing any patient questions about insurance (liaise with Billing department as appropriate)
Handling cash and co-payments accurately and responsibly
Providing outstanding customer service to every patient
Informing site manager or assistant site manager of waiting room wait times, patient inquiries, etc.

Qualifications

A High School Degree or GED
Happy, welcoming, and can-do attitude with patients and coworkers
Experience working in any high-volume/high-intensity service industry (e.g., hospitality, restaurant, hospital, medical office or retail environment) preferred
Excellent verbal, written, and interpersonal communication skills
Detail-oriented and a team player
Computer Proficiency and superior keyboarding skills (approximately 55 wpm)
Flexible/adaptable nature to work in a continuously evolving environment
Passion for helping others in a healthcare environment
Ability to effectively interact with physicians, patients and other staff members
Bilingual language skills required or preferred based on site location.

Physical requirements

Ability to sit and stand for periods of time. Heavy computer use required.

Pay Rate: $18.25 per hour

The provided compensation amount is based on industry standards and salary determinations will be made based on numerous factors including but not limited to years of experience and location of position.

Total Rewards at VillageMD

Our team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families. Participation in VillageMD's benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages and a 401k savings plan.

Equal Opportunity Employer

Our Company provides equal employment opportunities ( EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.

Safety Disclaimer

Our Company cares about the safety of our employees and applicants. Our Company does not use chat rooms for job searches or communications. Our Company will never request personal information via informal chat platforms or unsecure email. Our Company will never ask for money or an exchange of money, banking or other personal information prior to the in-person interview. Be aware of potential scams while job seeking. Interviews are conducted at select Our Company locations during regular business hours only. For information on job scams, visit, https://www.consumer.ftc.gov/JobScams or file a complaint at https://www.ftccomplaintassistant.gov/.

","shortDescription","

Patient Service Representative

The Patient Service Representative (PSR) is responsible for welcoming and providing exemplary customer s...","promoted","title","Medical Receptionist","duration","Full Time","experienceLevel","","displayThumbnail","location","locations",[64],"id",["B","3522250831"],"displayHeadline","Work at VillageMD","category","displayPublishedAt","1 days ago","displayUrl","/jobs/3522250831-medical-receptionist","shortTitle","shortLocation","Staten Island, NY, United States","searchCompanyPath","/jobs?keyword=VillageMD","searchLocationPath","/jobs?location=Staten+Island%2C+NY%2C+United+States","searchTitlePath","/jobs?keyword=Medical+Receptionist",{"_65":66,"_67":68,"_69":70,"_71":72,"_73":74},"country","United States","city","Staten Island","formatted","Staten Island, NY, United States, 10308","state","NY","postal_code","10308",["D",1777345200000],"Dignity Health","The Medical Receptionist is the first point of service for our patients coming into the practice and is responsiblefor greeting, registering and scheduling patient appointments. Responsible for verifying insurance eligibility andbenefits. Collects co Medical Receptionist, Medical, Receptionist, Healthcare, Total Rewards, Patient Services
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Job Title

Patient Service Representative

Location

Rockaway site in Rockaway Park, NY 11694

Essential Functions/Responsibilities

Greeting and welcoming patients
Organizing and coordinating patient in-take and other appointments
Accurately enters/updates patient information in system
Assisting patients with completion of paperwork when necessary
Scanning, updating and filing medical records
Answering phone calls, questions, etc. in a prompt and polite manner
Processing medical insurance information, verifying patient eligibility and addressing any patient questions about insurance (liaise with Billing department as appropriate)
Handling cash and co-payments accurately and responsibly
Providing outstanding customer service to every patient
Informing site manager or assistant site manager of waiting room wait times, patient inquiries, etc.

Qualifications

A High School Degree or GED
Happy, welcoming, and can-do attitude with patients and coworkers
Experience working in any high-volume/high-intensity service industry (e.g., hospitality, restaurant, hospital, medical office or retail environment) preferred
Excellent verbal, written, and interpersonal communication skills
Detail-oriented and a team player
Computer Proficiency and superior keyboarding skills (approximately 55 wpm)
Flexible/adaptable nature to work in a continuously evolving environment
Passion for helping others in a healthcare environment
Ability to effectively interact with physicians, patients and other staff members
Bilingual language skills required or preferred based on site location.

Physical Requirements

Ability to sit and stand for periods of time. Heavy computer use required.

Pay Rate: $18.25 per hour

Total Rewards at VillageMD

Equal Opportunity Employer

Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.

Safety Disclaimer

","

Job Title

Patient Service Representative

Location

Rockaway site in Rockaway Park, NY 11694

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