People and Workplace Operations Coordinator
TwelveLabs, San Francisco, CA, United States
Company
At Twelve Labs, we are pioneering multimodal foundation models that comprehend videos like humans. Our models redefine video‑language modeling, enabling intuitive capabilities that transform media interaction.
With $107M in Seed and Series A funding, we are backed by top‑tier venture capital firms and AI visionaries. Headquartered in San Francisco with an APAC presence in Seoul, we commit to worldwide innovation.
Role Overview
We are hiring our first People & Workplace Operations Coordinator. This role spans HR and Workplace Operations, touching everything from onboarding and benefits to office ops and vendor relationships. It ensures our employees have a seamless experience and our offices run smoothly.
Responsibilities
People Operations
Own the full employee and contractor onboarding workflow from recruiter handoff to start date, including sending swag, coordinating office access, and ensuring a smooth Day 1 experience
Manage I‑9 verification and e‑verify compliance for all new hires
Maintain data integrity across BambooHR and Sequoia, auditing job codes, department levels, and reporting structures
Serve as primary point of contact with Sequoia, resolving employee questions and reporting requests
Support stakeholder reporting and documentation requests across People Ops, including preparing data packages for audits, due diligence, and internal needs
Send confidential documentation and contracts to employees via BambooHR
Draft, update, and maintain internal HR policies and processes in Notion
Triaging employee HR questions, resolving issues, and routing to appropriate owners
Own contractor onboarding and offboarding flows end‑to‑end, including contract sending and system access coordination
Workplace & Office Operations
Primary owner of SF office operations, including new hire and traveler access, facilities vendors, and day‑to‑day office issues
Provide operational support for NY and UK offices as needed
Manage office supplies ordering, aesthetics, mail and deliveries, and desk setup for new hires
Coordinate with facilities vendors and property management for routine and urgent issues
Own logistics and execution for internal events, team gatherings, and company‑wide summits
Support health, safety, and emergency readiness programs for the SF office
Maintain asset inventory tracking for office equipment
Support internal brand programs including employee swag and welcome kits
Cross‑functional & Administrative
Assist with vendor coordination, procurement, and travel logistics for team events and group programs
Contribute to a strong team culture through clear communication, proactive follow‑through, and a collaborative mindset
Perform administrative tasks related to the responsibilities above as needed
Qualifications
3–4 years of experience in People Ops, HR coordination, office management, or a role at a fast‑moving company
Hands‑on experience with HRIS platforms and maintaining data integrity across systems
Familiarity with I‑9 verification and e‑verify processes
Highly organized and detail‑obsessed working style
Strong communication instincts; quick, clear, collaborative with employees at all levels
Experience handling confidential HR documentation with discretion and professionalism
Scrappy, solution‑oriented mindset; proactive with problem solving
Comfort with Google Workspace, Slack, Notion, and learning new tools
Preferred Qualifications
Experience in a fast‑scaling startup with instincts for building process vs. moving fast
Successfully organized team offsite, company all‑hands, or multi‑day events
Experience with Navan or Ramp for travel booking and budget management
Experience in compliance docs, vendor coordination, or internal policy tracking
Strong visual design sense for slide decks, Notion pages, or office aesthetics
Benefits
Open and inclusive culture and work environment
Opportunity to work closely with a collaborative, mission‑driven team on cutting‑edge AI technology
Full health, dental, and vision benefits
Extremely flexible PTO and parental leave policy; office closed the week of Christmas and New Years
Monthly wellness stipend
Annual L&D stipend
Transportation stipend
Daily lunch and dinner provided
Global offices in San Francisco and Seoul, and coworking office memberships for remote team members
Compensation range: $118,000 – $132,750
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At Twelve Labs, we are pioneering multimodal foundation models that comprehend videos like humans. Our models redefine video‑language modeling, enabling intuitive capabilities that transform media interaction.
With $107M in Seed and Series A funding, we are backed by top‑tier venture capital firms and AI visionaries. Headquartered in San Francisco with an APAC presence in Seoul, we commit to worldwide innovation.
Role Overview
We are hiring our first People & Workplace Operations Coordinator. This role spans HR and Workplace Operations, touching everything from onboarding and benefits to office ops and vendor relationships. It ensures our employees have a seamless experience and our offices run smoothly.
Responsibilities
People Operations
Own the full employee and contractor onboarding workflow from recruiter handoff to start date, including sending swag, coordinating office access, and ensuring a smooth Day 1 experience
Manage I‑9 verification and e‑verify compliance for all new hires
Maintain data integrity across BambooHR and Sequoia, auditing job codes, department levels, and reporting structures
Serve as primary point of contact with Sequoia, resolving employee questions and reporting requests
Support stakeholder reporting and documentation requests across People Ops, including preparing data packages for audits, due diligence, and internal needs
Send confidential documentation and contracts to employees via BambooHR
Draft, update, and maintain internal HR policies and processes in Notion
Triaging employee HR questions, resolving issues, and routing to appropriate owners
Own contractor onboarding and offboarding flows end‑to‑end, including contract sending and system access coordination
Workplace & Office Operations
Primary owner of SF office operations, including new hire and traveler access, facilities vendors, and day‑to‑day office issues
Provide operational support for NY and UK offices as needed
Manage office supplies ordering, aesthetics, mail and deliveries, and desk setup for new hires
Coordinate with facilities vendors and property management for routine and urgent issues
Own logistics and execution for internal events, team gatherings, and company‑wide summits
Support health, safety, and emergency readiness programs for the SF office
Maintain asset inventory tracking for office equipment
Support internal brand programs including employee swag and welcome kits
Cross‑functional & Administrative
Assist with vendor coordination, procurement, and travel logistics for team events and group programs
Contribute to a strong team culture through clear communication, proactive follow‑through, and a collaborative mindset
Perform administrative tasks related to the responsibilities above as needed
Qualifications
3–4 years of experience in People Ops, HR coordination, office management, or a role at a fast‑moving company
Hands‑on experience with HRIS platforms and maintaining data integrity across systems
Familiarity with I‑9 verification and e‑verify processes
Highly organized and detail‑obsessed working style
Strong communication instincts; quick, clear, collaborative with employees at all levels
Experience handling confidential HR documentation with discretion and professionalism
Scrappy, solution‑oriented mindset; proactive with problem solving
Comfort with Google Workspace, Slack, Notion, and learning new tools
Preferred Qualifications
Experience in a fast‑scaling startup with instincts for building process vs. moving fast
Successfully organized team offsite, company all‑hands, or multi‑day events
Experience with Navan or Ramp for travel booking and budget management
Experience in compliance docs, vendor coordination, or internal policy tracking
Strong visual design sense for slide decks, Notion pages, or office aesthetics
Benefits
Open and inclusive culture and work environment
Opportunity to work closely with a collaborative, mission‑driven team on cutting‑edge AI technology
Full health, dental, and vision benefits
Extremely flexible PTO and parental leave policy; office closed the week of Christmas and New Years
Monthly wellness stipend
Annual L&D stipend
Transportation stipend
Daily lunch and dinner provided
Global offices in San Francisco and Seoul, and coworking office memberships for remote team members
Compensation range: $118,000 – $132,750
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