Butler (Overnight)
Nemacolin, Farmington, PA, United States
Overview
This full-time opportunity has a base rate of $17/hour with the potential to earn $25/hour with gratuity.
Position Summary
The Overnight Butler delivers highly personalized, anticipatory service to guests of a luxury private resort. This role is responsible for creating exceptional, discreet, and seamless guest experiences from pre-arrival through departure. The associate in this role serves as the primary point of contact for assigned guests, ensuring all preferences are met with the highest standards of professionalism, confidentiality, and attention to detail.
Essential Functions
The following statements illustrate the work in this job class and are not all-inclusive for this position.
Guest Experience & Service
Provide bespoke, white-glove service tailored to individual guest preferences and needs.
Serve as the primary liaison for assigned guests, managing requests promptly and proactively.
Conduct suite orientations upon arrival and provide resort information.
Anticipate guest needs through observation and preference tracking.
Coordinate and deliver in-room dining, amenities, unpacking/packing services, and wardrobe care as requested.
Maintain a visible yet discreet presence throughout the guest stay.
Pre-Arrival & Departure
Review guest profiles and prepare personalized amenities prior to arrival.
Coordinate special occasions, celebrations, and custom experiences.
Manage seamless departure experiences, including packing assistance and transportation coordination.
Update guest preference records to support future visits.
Coordination & Communication
Liaise with Housekeeping, Culinary, Spa, Activities, and Transportation teams to fulfill guest requests.
Ensure all guest areas are maintained to luxury presentation standards.
Monitor and follow up on service recovery opportunities.
Maintain detailed daily logs and communicate effectively during shift transitions.
Standards & Compliance
Uphold the resort’s luxury service standards and brand expectations.
Maintain strict confidentiality regarding guest identity and activities.
Follow all safety, security, and resort policies and procedures.
Participate in ongoing luxury service training.
Required Qualifications
High school diploma or equivalent required; hospitality degree preferred.
Minimum 2–4 years of experience in luxury hospitality, private service, or butler service.
Exceptional interpersonal and communication skills.
Demonstrated ability to provide discreet, anticipatory service.
Strong organizational and multitasking abilities.
Professional appearance and polished demeanor.
Ability to work flexible schedules, including evenings, weekends, and holidays.
Valid driver’s license may be required (based on property needs).
Growth & Development
Paid training and structured onboarding
Hands-on learning and cross-department opportunities
Clear pathways for advancement and internal promotion
Recognition through individual and team honors
Benefits
Competitive hourly wages and attractive 401(k) program
Medical, dental, and vision coverage for eligible associates
Paid time off and holiday compensation
Discounted associate meals and uniform services
Savings across resort dining, retail, spa, and activities
Exclusive access to The Rec Center, The Market, The Pub, and the Wisteria associate community
A role at Nemacolin opens the door to skill-building, meaningful relationships, and a future shaped through experience and opportunity.
About Nemacolin
A private, family-owned, and woman-owned luxury resort with more than 2,200 acres in Pennsylvania’s Laurel Highlands. Nemacolin is recognized by Forbes Travel Guide, AAA, and Preferred Hotels & Resorts. The four-season destination blends refined hospitality with creativity, craftsmanship, and a spirit of adventure that defines every guest and member experience. Visit Nemacolin.com to learn more about the resort and opportunities.
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This full-time opportunity has a base rate of $17/hour with the potential to earn $25/hour with gratuity.
Position Summary
The Overnight Butler delivers highly personalized, anticipatory service to guests of a luxury private resort. This role is responsible for creating exceptional, discreet, and seamless guest experiences from pre-arrival through departure. The associate in this role serves as the primary point of contact for assigned guests, ensuring all preferences are met with the highest standards of professionalism, confidentiality, and attention to detail.
Essential Functions
The following statements illustrate the work in this job class and are not all-inclusive for this position.
Guest Experience & Service
Provide bespoke, white-glove service tailored to individual guest preferences and needs.
Serve as the primary liaison for assigned guests, managing requests promptly and proactively.
Conduct suite orientations upon arrival and provide resort information.
Anticipate guest needs through observation and preference tracking.
Coordinate and deliver in-room dining, amenities, unpacking/packing services, and wardrobe care as requested.
Maintain a visible yet discreet presence throughout the guest stay.
Pre-Arrival & Departure
Review guest profiles and prepare personalized amenities prior to arrival.
Coordinate special occasions, celebrations, and custom experiences.
Manage seamless departure experiences, including packing assistance and transportation coordination.
Update guest preference records to support future visits.
Coordination & Communication
Liaise with Housekeeping, Culinary, Spa, Activities, and Transportation teams to fulfill guest requests.
Ensure all guest areas are maintained to luxury presentation standards.
Monitor and follow up on service recovery opportunities.
Maintain detailed daily logs and communicate effectively during shift transitions.
Standards & Compliance
Uphold the resort’s luxury service standards and brand expectations.
Maintain strict confidentiality regarding guest identity and activities.
Follow all safety, security, and resort policies and procedures.
Participate in ongoing luxury service training.
Required Qualifications
High school diploma or equivalent required; hospitality degree preferred.
Minimum 2–4 years of experience in luxury hospitality, private service, or butler service.
Exceptional interpersonal and communication skills.
Demonstrated ability to provide discreet, anticipatory service.
Strong organizational and multitasking abilities.
Professional appearance and polished demeanor.
Ability to work flexible schedules, including evenings, weekends, and holidays.
Valid driver’s license may be required (based on property needs).
Growth & Development
Paid training and structured onboarding
Hands-on learning and cross-department opportunities
Clear pathways for advancement and internal promotion
Recognition through individual and team honors
Benefits
Competitive hourly wages and attractive 401(k) program
Medical, dental, and vision coverage for eligible associates
Paid time off and holiday compensation
Discounted associate meals and uniform services
Savings across resort dining, retail, spa, and activities
Exclusive access to The Rec Center, The Market, The Pub, and the Wisteria associate community
A role at Nemacolin opens the door to skill-building, meaningful relationships, and a future shaped through experience and opportunity.
About Nemacolin
A private, family-owned, and woman-owned luxury resort with more than 2,200 acres in Pennsylvania’s Laurel Highlands. Nemacolin is recognized by Forbes Travel Guide, AAA, and Preferred Hotels & Resorts. The four-season destination blends refined hospitality with creativity, craftsmanship, and a spirit of adventure that defines every guest and member experience. Visit Nemacolin.com to learn more about the resort and opportunities.
#J-18808-Ljbffr