IA Support Specialist
Osaic, La Vista, NE, United States
Client Service Opportunity in Financial Services
Investment Advisory Specialist
Location(s)
2300 Windy Ridge Parkway, Atlanta, GA 30339
877 Executive Center Drive West, St. Petersburg, FL 33702
7755 Third Street North, Oakdale, MN 55128
12325 Port Grace Boulevard, La Vista, NE 68128
18700 N Hayden Rd, Suite 255, Scottsdale, AZ 85255
Role Type:
Full time
Salary:
$52,000-$55,000 per year + annual performance-based bonus
Actual compensation offered will be determined individually, based on a number of job-related factors, including location, skills, licensure, experience, and education.
Our competitive compensation is just one component of Osaic's total compensation package. Additional benefits include health, vision, dental insurance, 401k, paid time away, volunteer days and much more. To view more details of what you can look forward to, visit our careers page: Osaic Benefits.
Summary
As a member of our Investment Advisory Support team, you will assist our advisors, their clients, and other team members in all aspects of operational and service activities for qualifying advisory accounts (WMP), through phone support. You will collaborate with other functions across all aspects and stages of our processes to ensure our advisors and their clients receive exceptional service and support in every interaction with Osaic. Your primary focus will be supporting our products, platforms and processes to respond to our customer's stated and unstated needs.
Responsibilities
Provide leading service and support experiences for our advisors while answering questions, researching issues and completing transactions
Support both brokerage and investment advisory needs dynamically across channels – phone; with product, platform and process knowledge
Assist with navigation in advisory platforms including: Envestnet (WMP), as well as core business platforms including Pershing(NetX), NFS (Wealthscape), etc.
Create strong working relationships with advisors, their office staff and peers across the firm
Demonstrate critical thinking and problem-solving skills to identify our customers stated and unstated needs to deliver required outcomes with exceptional experience.
Educate advisors where to find online information and other self-serve solutions
Meet stated satisfaction, quality and production goals
Log interactions within CRM system for most interactions to capture notes and other relevant information for future support needs
Keep up to date on changes to industry and business processes
Education Requirements
Bachelor's degree preferred, high school diploma (or equivalent) in combination with significant practical experience will be considered in lieu of degree. A minimum high school diploma or equivalent is required.
Basic Requirements
2+ years of experience in financial services operations or broker-dealer setting
2+ years working in a customer service operation or contact center
Proficiency with Microsoft Windows, Word, Excel, Outlook and Internet Explorer
Proficiency working in a CRM system (Salesforce.com preferred)
Experience with Pershing Netx360 and National Financial Systems Wealthscape platforms
A friendly and professional demeanor
Excellent communication and organization/multi-tasking skills
Strong customer focus orientation
Ability to work quickly and accurately while under pressure
Preferred Requirements
4+ years of related brokerage experience
1+ years of investment advisory experience
Experience with Envestnet / Wealth Management Platform
Completion of the FINRA SIE exam
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Investment Advisory Specialist
Location(s)
2300 Windy Ridge Parkway, Atlanta, GA 30339
877 Executive Center Drive West, St. Petersburg, FL 33702
7755 Third Street North, Oakdale, MN 55128
12325 Port Grace Boulevard, La Vista, NE 68128
18700 N Hayden Rd, Suite 255, Scottsdale, AZ 85255
Role Type:
Full time
Salary:
$52,000-$55,000 per year + annual performance-based bonus
Actual compensation offered will be determined individually, based on a number of job-related factors, including location, skills, licensure, experience, and education.
Our competitive compensation is just one component of Osaic's total compensation package. Additional benefits include health, vision, dental insurance, 401k, paid time away, volunteer days and much more. To view more details of what you can look forward to, visit our careers page: Osaic Benefits.
Summary
As a member of our Investment Advisory Support team, you will assist our advisors, their clients, and other team members in all aspects of operational and service activities for qualifying advisory accounts (WMP), through phone support. You will collaborate with other functions across all aspects and stages of our processes to ensure our advisors and their clients receive exceptional service and support in every interaction with Osaic. Your primary focus will be supporting our products, platforms and processes to respond to our customer's stated and unstated needs.
Responsibilities
Provide leading service and support experiences for our advisors while answering questions, researching issues and completing transactions
Support both brokerage and investment advisory needs dynamically across channels – phone; with product, platform and process knowledge
Assist with navigation in advisory platforms including: Envestnet (WMP), as well as core business platforms including Pershing(NetX), NFS (Wealthscape), etc.
Create strong working relationships with advisors, their office staff and peers across the firm
Demonstrate critical thinking and problem-solving skills to identify our customers stated and unstated needs to deliver required outcomes with exceptional experience.
Educate advisors where to find online information and other self-serve solutions
Meet stated satisfaction, quality and production goals
Log interactions within CRM system for most interactions to capture notes and other relevant information for future support needs
Keep up to date on changes to industry and business processes
Education Requirements
Bachelor's degree preferred, high school diploma (or equivalent) in combination with significant practical experience will be considered in lieu of degree. A minimum high school diploma or equivalent is required.
Basic Requirements
2+ years of experience in financial services operations or broker-dealer setting
2+ years working in a customer service operation or contact center
Proficiency with Microsoft Windows, Word, Excel, Outlook and Internet Explorer
Proficiency working in a CRM system (Salesforce.com preferred)
Experience with Pershing Netx360 and National Financial Systems Wealthscape platforms
A friendly and professional demeanor
Excellent communication and organization/multi-tasking skills
Strong customer focus orientation
Ability to work quickly and accurately while under pressure
Preferred Requirements
4+ years of related brokerage experience
1+ years of investment advisory experience
Experience with Envestnet / Wealth Management Platform
Completion of the FINRA SIE exam
#J-18808-Ljbffr