IT System Administrator – Journey
State of Washington, Olympia, WA, United States
About WSDOT
The Washington State Department of Transportation (WSDOT) is a multimodal agency with a global reputation for excellence. Our dedicated workforce plans, designs, builds, and operates an integrated transportation system that safely and efficiently moves people and goods throughout the state. In addition to maintaining over 20,000 lane miles of state highway and 4,100 bridges, WSDOT leads an award-winning Active Transportation Plan, manages the world’s longest floating bridge, and operates the largest ferry system in the nation!
The Opportunity
WSDOT is seeking an IT System Administrator – Journey to support and maintain enterprise technology systems that enable reliable, secure, and efficient service delivery across the agency. This position will be responsible for resolving incidents and fulfilling service requests utilizing Enterprise Mobility Management, Mobile Device Management, IT Service Management platforms, and local server resources, while supporting approximately 4,000 mobile devices statewide. In this role, you will contribute to daily Desktop Services operations within the Headquarters region and perform a broad range of operational functions including device and asset lifecycle management, software deployment, security management, end‑user support and training, audio/visual services, and telework solutions. This position will also execute software release management and configuration changes, and play a key role in the development, configuration, maintenance, and monitoring of workstations, servers, and mobile device systems. A strong candidate will demonstrate advanced technical proficiency, systems administration expertise, attention to detail, and the ability to manage competing priorities in a dynamic, enterprise environment.
What to Expect
HQ IT Desktop Services provides services to over 2000 employees among 7 sites, including the agency’s programs in the Puget Sound area that are making multi‑modal investments in partnership with local agencies on WSDOT’s facilities. In addition to providing support for WSDOT employees, the team also provides IT services to several other partner Washington state agencies in the Olympia area.
Responsibilities
Exhibit and provide journey level of technical expertise for the resolution and escalation of unresolved client support and applicable end user specific server systems technical issues.
Assess and release client device system updates, security patches, drivers, and firmware deployments to ensure security compliance for all end user computing systems across Headquarters.
Process procurement requests and lifecycle tasks for software and client IT equipment to end-users.
Configure, install, and set up client printing services.
Troubleshoot printing and client/server driver issues within the print services platforms.
Be responsible for identification and resolution of root causes for support issues, analysis of data, minimization of costs, and maintaining high user satisfaction using internal and industry standards and best practices.
Diagnose application, hardware, and software conflicts sometimes require travel to work with users at various WSDOT Headquarters facilities.
Act as the escalation for all Headquarters client support issues.
Qualifications – Required
Technical Proficiency Across IT Disciplines:
Demonstrated ability to perform technical tasks competently, in multiple IT domains, including customer support, network/server administration, systems and telecommunications management, IT policy, and project delivery. Ability to maintain and optimize diverse IT systems. Proficiency with procurement systems and processes.
IT Service Management:
Proven competency in aligning IT systems and services with business objectives, enhancing service value, and contributing to enterprise‑wide IT solutions standards and best practices adoption. Able to manage and support IT solutions that improve business performance and compliance.
Customer‑Centered Communication & Support:
Skilled in delivering responsive, user‑focused IT services. Able to translate technical concepts for non‑technical audiences, resolve routine user issues, and support a positive IT service experience across business units through effective communication.
Leadership, Learning, & Continuous Improvement:
Demonstrated ability to lead or contribute to cross‑functional IT initiatives, drive continuous improvement, and adapt to new technologies and methodologies. Committed to ongoing professional growth and development in a dynamic technical environment.
Mobile Device Management & Enterprise Mobility:
Demonstrated expertise configuring, managing, and supporting Mobile Device Management (MDM) and Enterprise Mobility Management (EMM) solutions in an enterprise environment, including administration of mobile platforms such as iOS and Android.
Mobile Security & Device Lifecycle Management:
Skilled in enforcing mobile security policies, provisioning devices, and supporting remote access, application deployment, and full device lifecycle management while maintaining compliance with organizational standards.
Mobile Troubleshooting & Support:
Ability to diagnose and resolve mobile device issues and independently provide technical support to diverse users in a large‑scale enterprise environment.
End‑User Systems Deployment & Support:
Proficient in deploying, configuring, and troubleshooting end‑user devices, peripherals, and enterprise applications across varied technical environments.
Implementation & Operational Coordination:
Skilled in coordinating installations and upgrades with minimal disruption to business operations, ensuring compatibility, scalability, and adherence to IT standards.
Systems Administration:
Experience performing journey‑level systems administration and technical consulting within a large, complex computing environment.
Growth Mindset:
Actively demonstrates a commitment to learning and growth.
Service‑Oriented:
Takes action to meet the needs of others.
Additional Required Qualifications
A valid driver’s license and the ability to operate state‑owned vehicles.
Ability to maneuver and transport various materials and/or equipment weighing up to 50 pounds.
Preferred Qualifications
IT Service Management (ITSM) Knowledge:
Demonstrated understanding of IT service management principles and best practices, including incident, problem, change, and service request management aligned with ITIL frameworks.
IT Project Delivery:
Demonstrated ability to lead or contribute to technical IT projects involving the deployment of networks, hardware, and software, including coordinating tasks, managing timelines, and supporting successful implementation.
Technical Certifications & Proficiency:
Demonstrated technical proficiency in supporting, maintaining, and troubleshooting IT hardware, networks, and vendor‑specific technologies, supported by industry‑recognized certifications or equivalent applied experience.
Important Notes
This position offers flexible/hybrid remote work options. This position requires a minimum of two (2) days per week on‑site at assigned duty station for administrative and user support needs.
This recruitment may also be used to fill additional positions per business needs.
In addition to base salary, employees may be entitled to other forms of compensation depending on the type, duties, or location of the position. For union‑represented positions, more information on other forms of compensation can be found in the applicable Collective Bargaining Agreements. Information on other compensation types for non‑represented positions can be found in Chapter 357‑28 of the Washington Administrative Code.
WSDOT does not use the E‑Verify system, therefore we are not eligible to extend STEM Optional Practical Training (OPT). For more information, please visit www.uscis.gov.
Why WSDOT
Work‑Life Balance – We are committed to ensure that our staff experience the reward of public service, while also sustaining a routine that suits each individuals’ lifestyle. As such, there are a number of flexible schedule options available, including telework options for eligible positions.
Paid Leave – In addition to 12 paid holidays, full‑time employees earn up to 25 paid vacation days per year!
Tuition Assistance – Permanent employees have several options for assistance with education expenses, including tuition reimbursement programs, government discounts at participating colleges throughout the state, and eligibility for federal student loan forgiveness.
Plan For Your Future – WSDOT offers a comprehensive benefits package that includes a variety of healthcare options. Employees also have their choice of state retirement programs, and much more.
Equal Employment Opportunity Statement
WSDOT is an equal opportunity employer. We value the importance of creating an environment in which all employees can feel respected, included, and empowered to bring unique ideas to the agency. Our diversity and inclusion efforts include embracing different cultures, backgrounds and viewpoints while fostering growth and advancement in the workplace. All persons, regardless of race, ethnicity, age, veteran status, sexual orientation, and/or gender identity, are encouraged to apply. Persons with disabilities needing assistance in the application process, or those needing this job announcement in an alternative format may contact the listed Recruiter.
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The Washington State Department of Transportation (WSDOT) is a multimodal agency with a global reputation for excellence. Our dedicated workforce plans, designs, builds, and operates an integrated transportation system that safely and efficiently moves people and goods throughout the state. In addition to maintaining over 20,000 lane miles of state highway and 4,100 bridges, WSDOT leads an award-winning Active Transportation Plan, manages the world’s longest floating bridge, and operates the largest ferry system in the nation!
The Opportunity
WSDOT is seeking an IT System Administrator – Journey to support and maintain enterprise technology systems that enable reliable, secure, and efficient service delivery across the agency. This position will be responsible for resolving incidents and fulfilling service requests utilizing Enterprise Mobility Management, Mobile Device Management, IT Service Management platforms, and local server resources, while supporting approximately 4,000 mobile devices statewide. In this role, you will contribute to daily Desktop Services operations within the Headquarters region and perform a broad range of operational functions including device and asset lifecycle management, software deployment, security management, end‑user support and training, audio/visual services, and telework solutions. This position will also execute software release management and configuration changes, and play a key role in the development, configuration, maintenance, and monitoring of workstations, servers, and mobile device systems. A strong candidate will demonstrate advanced technical proficiency, systems administration expertise, attention to detail, and the ability to manage competing priorities in a dynamic, enterprise environment.
What to Expect
HQ IT Desktop Services provides services to over 2000 employees among 7 sites, including the agency’s programs in the Puget Sound area that are making multi‑modal investments in partnership with local agencies on WSDOT’s facilities. In addition to providing support for WSDOT employees, the team also provides IT services to several other partner Washington state agencies in the Olympia area.
Responsibilities
Exhibit and provide journey level of technical expertise for the resolution and escalation of unresolved client support and applicable end user specific server systems technical issues.
Assess and release client device system updates, security patches, drivers, and firmware deployments to ensure security compliance for all end user computing systems across Headquarters.
Process procurement requests and lifecycle tasks for software and client IT equipment to end-users.
Configure, install, and set up client printing services.
Troubleshoot printing and client/server driver issues within the print services platforms.
Be responsible for identification and resolution of root causes for support issues, analysis of data, minimization of costs, and maintaining high user satisfaction using internal and industry standards and best practices.
Diagnose application, hardware, and software conflicts sometimes require travel to work with users at various WSDOT Headquarters facilities.
Act as the escalation for all Headquarters client support issues.
Qualifications – Required
Technical Proficiency Across IT Disciplines:
Demonstrated ability to perform technical tasks competently, in multiple IT domains, including customer support, network/server administration, systems and telecommunications management, IT policy, and project delivery. Ability to maintain and optimize diverse IT systems. Proficiency with procurement systems and processes.
IT Service Management:
Proven competency in aligning IT systems and services with business objectives, enhancing service value, and contributing to enterprise‑wide IT solutions standards and best practices adoption. Able to manage and support IT solutions that improve business performance and compliance.
Customer‑Centered Communication & Support:
Skilled in delivering responsive, user‑focused IT services. Able to translate technical concepts for non‑technical audiences, resolve routine user issues, and support a positive IT service experience across business units through effective communication.
Leadership, Learning, & Continuous Improvement:
Demonstrated ability to lead or contribute to cross‑functional IT initiatives, drive continuous improvement, and adapt to new technologies and methodologies. Committed to ongoing professional growth and development in a dynamic technical environment.
Mobile Device Management & Enterprise Mobility:
Demonstrated expertise configuring, managing, and supporting Mobile Device Management (MDM) and Enterprise Mobility Management (EMM) solutions in an enterprise environment, including administration of mobile platforms such as iOS and Android.
Mobile Security & Device Lifecycle Management:
Skilled in enforcing mobile security policies, provisioning devices, and supporting remote access, application deployment, and full device lifecycle management while maintaining compliance with organizational standards.
Mobile Troubleshooting & Support:
Ability to diagnose and resolve mobile device issues and independently provide technical support to diverse users in a large‑scale enterprise environment.
End‑User Systems Deployment & Support:
Proficient in deploying, configuring, and troubleshooting end‑user devices, peripherals, and enterprise applications across varied technical environments.
Implementation & Operational Coordination:
Skilled in coordinating installations and upgrades with minimal disruption to business operations, ensuring compatibility, scalability, and adherence to IT standards.
Systems Administration:
Experience performing journey‑level systems administration and technical consulting within a large, complex computing environment.
Growth Mindset:
Actively demonstrates a commitment to learning and growth.
Service‑Oriented:
Takes action to meet the needs of others.
Additional Required Qualifications
A valid driver’s license and the ability to operate state‑owned vehicles.
Ability to maneuver and transport various materials and/or equipment weighing up to 50 pounds.
Preferred Qualifications
IT Service Management (ITSM) Knowledge:
Demonstrated understanding of IT service management principles and best practices, including incident, problem, change, and service request management aligned with ITIL frameworks.
IT Project Delivery:
Demonstrated ability to lead or contribute to technical IT projects involving the deployment of networks, hardware, and software, including coordinating tasks, managing timelines, and supporting successful implementation.
Technical Certifications & Proficiency:
Demonstrated technical proficiency in supporting, maintaining, and troubleshooting IT hardware, networks, and vendor‑specific technologies, supported by industry‑recognized certifications or equivalent applied experience.
Important Notes
This position offers flexible/hybrid remote work options. This position requires a minimum of two (2) days per week on‑site at assigned duty station for administrative and user support needs.
This recruitment may also be used to fill additional positions per business needs.
In addition to base salary, employees may be entitled to other forms of compensation depending on the type, duties, or location of the position. For union‑represented positions, more information on other forms of compensation can be found in the applicable Collective Bargaining Agreements. Information on other compensation types for non‑represented positions can be found in Chapter 357‑28 of the Washington Administrative Code.
WSDOT does not use the E‑Verify system, therefore we are not eligible to extend STEM Optional Practical Training (OPT). For more information, please visit www.uscis.gov.
Why WSDOT
Work‑Life Balance – We are committed to ensure that our staff experience the reward of public service, while also sustaining a routine that suits each individuals’ lifestyle. As such, there are a number of flexible schedule options available, including telework options for eligible positions.
Paid Leave – In addition to 12 paid holidays, full‑time employees earn up to 25 paid vacation days per year!
Tuition Assistance – Permanent employees have several options for assistance with education expenses, including tuition reimbursement programs, government discounts at participating colleges throughout the state, and eligibility for federal student loan forgiveness.
Plan For Your Future – WSDOT offers a comprehensive benefits package that includes a variety of healthcare options. Employees also have their choice of state retirement programs, and much more.
Equal Employment Opportunity Statement
WSDOT is an equal opportunity employer. We value the importance of creating an environment in which all employees can feel respected, included, and empowered to bring unique ideas to the agency. Our diversity and inclusion efforts include embracing different cultures, backgrounds and viewpoints while fostering growth and advancement in the workplace. All persons, regardless of race, ethnicity, age, veteran status, sexual orientation, and/or gender identity, are encouraged to apply. Persons with disabilities needing assistance in the application process, or those needing this job announcement in an alternative format may contact the listed Recruiter.
#J-18808-Ljbffr