Front Desk Concierge (Overnights)
Stratton Amenities, Orlando, FL, United States
Orlando, United States | Posted on 04/15/2026
Overnight Concierge | Front Desk Agent (Overnight)
Stratton Amenities
is a hospitality-driven concierge services company providing luxury, hotel-style front desk concierge services for upscale apartment and condominium communities. Our mission is to deliver an elevated residential experience through warmth, professionalism, and attentive service, while ensuring residents feel comfortable, supported, and secure always.
Position Overview
We are seeking a professional, dependable, and hospitality-focused
Overnight Concierge / Front Desk Agent
to represent the community during overnight hours at a luxury residential high-rise.
This role is ideal for a hospitality professional who thrives in a calm, composed environment and understands that overnight operations require both elevated service and strong situational awareness. The Overnight Concierge is responsible for delivering a warm and polished guest experience while also supporting overnight operations such as monitoring activity, conducting walkthroughs, responding to resident concerns, and documenting incidents as needed. During overnight hours, this role plays a critical part in maintaining order, professionalism, and continuity until the daytime team arrives.
Schedule and Employment Type
Overnight shifts, including weekends and holidays
Full-time and part-time positions available
What We Offer
Competitive hourly pay
Stable and consistent overnight schedules
Professional, supportive, and team-oriented work environment
Performance-based recognition and rewards
Opportunity to work in luxury residential communities
Growth opportunities within hospitality and residential services
Key Responsibilities
Welcome residents and guests with professionalism, warmth, and discretion during overnight hours
Serve as the primary overnight front desk representative and point of contact for the community
Deliver anticipatory, hospitality-driven service while managing overnight operations
Conduct routine walkthroughs of common areas, amenities, and the property to ensure cleanliness, safety, and policy compliance
Monitor lobby activity, surveillance cameras, and building access points to support a secure and comfortable environment
Respond calmly and professionally to overnight resident concerns, including noise complaints, access issues, and general disturbances
De-escalate situations when appropriate and escalate concerns according to established protocols
Accurately document incidents, complaints, and unusual activity through detailed incident reports and shift logs
Answer, screen, and route phone calls using polished and professional telephone etiquette
Accurately log, secure, and manage resident packages and perform package inventory audits
Assist residents with reasonable requests including directions, amenity access questions, transportation coordination, and general inquiries
Enforce community policies consistently, professionally, and discreetly
Maintain confidentiality and exercise sound judgment at all times
Ensure the front desk, lobby, and common areas remain clean, organized, and presentable
Provide clear and thorough hand off notes to oncoming team members
Position Requirements
Previous experience in hospitality, concierge services, front desk operations, hotels, luxury residential communities, night audit, or upscale customer service
Minimum of 1 to 2 years of experience delivering exceptional guest or resident service
Excellent verbal and written communication skills
Strong problem-solving skills and ability to remain composed under pressure
Calm, reliable, and professional demeanor, especially during overnight hours
Strong interpersonal skills with a hospitality-first mindset
Organized, proactive, and self-motivated with strong attention to detail
Ability to multitask and prioritize in a dynamic overnight environment
Takes pride and ownership in both the position and the property
Maintains a neat, polished, and professional appearance
Ability to work overnight shifts, weekends, and holidays
Comfortable working independently while following established protocols
Preferred Qualifications
Experience as a hotel night auditor, overnight concierge, or overnight front desk agent
Experience in luxury residential, boutique hotel, or upscale hospitality environments
Experience handling incident reports, noise complaints, and overnight resident concerns
Familiarity with access control systems, surveillance monitoring, and package management tools
Bilingual skills are a plus
Equal Opportunity Employer
Stratton Amenities is an equal opportunity employer. We believe diversity and inclusion are essential to delivering exceptional hospitality and building meaningful connections. We encourage applicants from all backgrounds who are passionate about service excellence and professional responsibility to apply.
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Overnight Concierge | Front Desk Agent (Overnight)
Stratton Amenities
is a hospitality-driven concierge services company providing luxury, hotel-style front desk concierge services for upscale apartment and condominium communities. Our mission is to deliver an elevated residential experience through warmth, professionalism, and attentive service, while ensuring residents feel comfortable, supported, and secure always.
Position Overview
We are seeking a professional, dependable, and hospitality-focused
Overnight Concierge / Front Desk Agent
to represent the community during overnight hours at a luxury residential high-rise.
This role is ideal for a hospitality professional who thrives in a calm, composed environment and understands that overnight operations require both elevated service and strong situational awareness. The Overnight Concierge is responsible for delivering a warm and polished guest experience while also supporting overnight operations such as monitoring activity, conducting walkthroughs, responding to resident concerns, and documenting incidents as needed. During overnight hours, this role plays a critical part in maintaining order, professionalism, and continuity until the daytime team arrives.
Schedule and Employment Type
Overnight shifts, including weekends and holidays
Full-time and part-time positions available
What We Offer
Competitive hourly pay
Stable and consistent overnight schedules
Professional, supportive, and team-oriented work environment
Performance-based recognition and rewards
Opportunity to work in luxury residential communities
Growth opportunities within hospitality and residential services
Key Responsibilities
Welcome residents and guests with professionalism, warmth, and discretion during overnight hours
Serve as the primary overnight front desk representative and point of contact for the community
Deliver anticipatory, hospitality-driven service while managing overnight operations
Conduct routine walkthroughs of common areas, amenities, and the property to ensure cleanliness, safety, and policy compliance
Monitor lobby activity, surveillance cameras, and building access points to support a secure and comfortable environment
Respond calmly and professionally to overnight resident concerns, including noise complaints, access issues, and general disturbances
De-escalate situations when appropriate and escalate concerns according to established protocols
Accurately document incidents, complaints, and unusual activity through detailed incident reports and shift logs
Answer, screen, and route phone calls using polished and professional telephone etiquette
Accurately log, secure, and manage resident packages and perform package inventory audits
Assist residents with reasonable requests including directions, amenity access questions, transportation coordination, and general inquiries
Enforce community policies consistently, professionally, and discreetly
Maintain confidentiality and exercise sound judgment at all times
Ensure the front desk, lobby, and common areas remain clean, organized, and presentable
Provide clear and thorough hand off notes to oncoming team members
Position Requirements
Previous experience in hospitality, concierge services, front desk operations, hotels, luxury residential communities, night audit, or upscale customer service
Minimum of 1 to 2 years of experience delivering exceptional guest or resident service
Excellent verbal and written communication skills
Strong problem-solving skills and ability to remain composed under pressure
Calm, reliable, and professional demeanor, especially during overnight hours
Strong interpersonal skills with a hospitality-first mindset
Organized, proactive, and self-motivated with strong attention to detail
Ability to multitask and prioritize in a dynamic overnight environment
Takes pride and ownership in both the position and the property
Maintains a neat, polished, and professional appearance
Ability to work overnight shifts, weekends, and holidays
Comfortable working independently while following established protocols
Preferred Qualifications
Experience as a hotel night auditor, overnight concierge, or overnight front desk agent
Experience in luxury residential, boutique hotel, or upscale hospitality environments
Experience handling incident reports, noise complaints, and overnight resident concerns
Familiarity with access control systems, surveillance monitoring, and package management tools
Bilingual skills are a plus
Equal Opportunity Employer
Stratton Amenities is an equal opportunity employer. We believe diversity and inclusion are essential to delivering exceptional hospitality and building meaningful connections. We encourage applicants from all backgrounds who are passionate about service excellence and professional responsibility to apply.
#J-18808-Ljbffr