Unit Coordinator - North 5 (Psych)
Emerson Health, Concord, MA, United States
Be the connection that keeps care running smoothly.
As a Unit Coordinator on our Behavioral Health team, you will play a vital role in supporting daily operations and ensuring seamless communication between patients, families, and clinical staff. This is a great opportunity for someone who thrives in a fast‑paced healthcare environment and enjoys being at the center of a collaborative care team.
What You’ll Do
Serving as the primary point of contact for the unit, interacting with physicians, staff, patients, and families
Managing phone calls, messages, and inquiries with professionalism and efficiency
Supporting daily unit operations, including scheduling, documentation, and coordination tasks
Performing accurate data entry and maintaining organized records
Assisting clinical staff with administrative needs to support patient care delivery
Ensuring clear and timely communication across the interdisciplinary team
Maintaining patient confidentiality and adhering to all hospital policies and procedures
You will report to the Director of Behavioral Health Nursing or their designee.
What You Bring
Education
High School diploma preferred
Experience
Previous secretarial or administrative experience required
Demonstrated computer and word processing skills required
Licensure & Certifications
CPI (Crisis Prevention Intervention) certification required within 30 days of hire
Key Skills & Competencies
Strong interpersonal and customer service skills
Professional telephone etiquette
Excellent organizational and multitasking abilities
Accurate data entry and attention to detail
Proficiency with computer systems and office software
Ability to maintain strict confidentiality
Strong written and verbal communication skills in English
Why Join Us?
Be part of a collaborative behavioral health team
Play a key role in supporting patient care behind the scenes
Work in a dynamic, fast‑paced healthcare environment
Gain valuable experience in hospital operations and behavioral health services
#J-18808-Ljbffr
As a Unit Coordinator on our Behavioral Health team, you will play a vital role in supporting daily operations and ensuring seamless communication between patients, families, and clinical staff. This is a great opportunity for someone who thrives in a fast‑paced healthcare environment and enjoys being at the center of a collaborative care team.
What You’ll Do
Serving as the primary point of contact for the unit, interacting with physicians, staff, patients, and families
Managing phone calls, messages, and inquiries with professionalism and efficiency
Supporting daily unit operations, including scheduling, documentation, and coordination tasks
Performing accurate data entry and maintaining organized records
Assisting clinical staff with administrative needs to support patient care delivery
Ensuring clear and timely communication across the interdisciplinary team
Maintaining patient confidentiality and adhering to all hospital policies and procedures
You will report to the Director of Behavioral Health Nursing or their designee.
What You Bring
Education
High School diploma preferred
Experience
Previous secretarial or administrative experience required
Demonstrated computer and word processing skills required
Licensure & Certifications
CPI (Crisis Prevention Intervention) certification required within 30 days of hire
Key Skills & Competencies
Strong interpersonal and customer service skills
Professional telephone etiquette
Excellent organizational and multitasking abilities
Accurate data entry and attention to detail
Proficiency with computer systems and office software
Ability to maintain strict confidentiality
Strong written and verbal communication skills in English
Why Join Us?
Be part of a collaborative behavioral health team
Play a key role in supporting patient care behind the scenes
Work in a dynamic, fast‑paced healthcare environment
Gain valuable experience in hospital operations and behavioral health services
#J-18808-Ljbffr