F&B Outlet Manager
Omni Hotels & Resorts, Irving, TX, United States
Omni Las Colinas Hotel, 221 East Las Colinas Blvd, Irving, Texas, United States of America
Job Description
This team member will provide proper training and supervision of all personnel, including supervisors, to ensure prompt, courteous service in compliance with Omni Food and Beverage standards and company policies. The role ensures overall success of the restaurant through guest satisfaction surveys and financial controls.
Responsibilities
· To consistently ensure the maximum guest satisfaction while dining in the restaurant.
· Pre-meal meeting conducted with service staff on a daily basis.
· Supervision of the floor during operation.
· Ensure that service personnel follow service protocol, including the steps of service.
· Monitor timing of guest experience.
· Handle all complaints to the guests' satisfaction.
· Maintain a consistently smooth-running operation.
· Make the Front of the House staff weekly schedule.
· Ensure Kitchen, stewarding, and cashier staff are on duty as scheduled.
· Ensure the side-stations are fully stocked with equipment.
· All side-work is complete and checked out by the manager.
· Making sure the beverage machines are functioning properly.
· Ensure station rotation in seating.
· Assist in seating or service of guests as necessary.
· Coordinate all functions in the dining room during service.
· Monitor productivity of service staff.
· Monitor and critique the quality and consistency of the food product.
· Making sure special boards and/or descriptions are posted accurately.
· Continuously check food quality and presentation coming from the kitchen.
· Monitor guest satisfaction and comments regarding food and service.
· To be familiar with clients so that there is constant recognition of all repeat guests.
· Review reservations on a daily basis and check against the VIP list from the front desk.
· All special attention details handled properly.
· Maintain the physical atmosphere and cleanliness of the restaurant.
· Ensure the staff’s uniforms and appearances meet specifications.
· Make sure tabletops are set to specifications, and during service, constantly inspect tabletops, side-stations and tray stands.
· All menus are inspected daily by the hostess.
· Make sure all equipment is in good condition and clean.
· Make sure work areas are being maintained in a neat, orderly, and clean manner.
· All lights and music adjusted appropriately for each meal period.
· To contribute to the profitability of the restaurant through cost control effectiveness.
· Constantly perform positive up‑selling techniques with service staff.
· Expedite table turnover and table resetting. Implement sales promotions and merchandising programs.
· Be familiar with all beverage‑related procedures and equipment and assist the cashier when needed.
· Know and adhere to all company policies and procedures.
· Know emergency procedures (including CPR) and work to prevent accidents.
· Be familiar with and enforce all policies related to liquor liability laws.
· Perform any and all other duties assigned and/or required by management.
Qualifications
Bachelor’s Degree or Equivalent preferred
4 years of experience in a previous Food & Beverage operations leadership role required
Previous Restaurant General Manager or Assistant General Manager Experience preferred (flexible schedule including evenings, weekends, and holidays)
Understanding of financial statements and labor productivity
Physical Requirements
Must be able to stand and walk for an extended period or for an entire shift.
Must be able to move, lift, carry, push, pull, and place objects of moderate weight without assistance.
Interior of restaurant kitchen and designated bar area, with occasional travel around resort property as needed.
Exposure to various hazardous chemicals.
Exposure to food items and beverages.
MICROS computer and card, telephone, wine key.
Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:
Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
#J-18808-Ljbffr
Job Description
This team member will provide proper training and supervision of all personnel, including supervisors, to ensure prompt, courteous service in compliance with Omni Food and Beverage standards and company policies. The role ensures overall success of the restaurant through guest satisfaction surveys and financial controls.
Responsibilities
· To consistently ensure the maximum guest satisfaction while dining in the restaurant.
· Pre-meal meeting conducted with service staff on a daily basis.
· Supervision of the floor during operation.
· Ensure that service personnel follow service protocol, including the steps of service.
· Monitor timing of guest experience.
· Handle all complaints to the guests' satisfaction.
· Maintain a consistently smooth-running operation.
· Make the Front of the House staff weekly schedule.
· Ensure Kitchen, stewarding, and cashier staff are on duty as scheduled.
· Ensure the side-stations are fully stocked with equipment.
· All side-work is complete and checked out by the manager.
· Making sure the beverage machines are functioning properly.
· Ensure station rotation in seating.
· Assist in seating or service of guests as necessary.
· Coordinate all functions in the dining room during service.
· Monitor productivity of service staff.
· Monitor and critique the quality and consistency of the food product.
· Making sure special boards and/or descriptions are posted accurately.
· Continuously check food quality and presentation coming from the kitchen.
· Monitor guest satisfaction and comments regarding food and service.
· To be familiar with clients so that there is constant recognition of all repeat guests.
· Review reservations on a daily basis and check against the VIP list from the front desk.
· All special attention details handled properly.
· Maintain the physical atmosphere and cleanliness of the restaurant.
· Ensure the staff’s uniforms and appearances meet specifications.
· Make sure tabletops are set to specifications, and during service, constantly inspect tabletops, side-stations and tray stands.
· All menus are inspected daily by the hostess.
· Make sure all equipment is in good condition and clean.
· Make sure work areas are being maintained in a neat, orderly, and clean manner.
· All lights and music adjusted appropriately for each meal period.
· To contribute to the profitability of the restaurant through cost control effectiveness.
· Constantly perform positive up‑selling techniques with service staff.
· Expedite table turnover and table resetting. Implement sales promotions and merchandising programs.
· Be familiar with all beverage‑related procedures and equipment and assist the cashier when needed.
· Know and adhere to all company policies and procedures.
· Know emergency procedures (including CPR) and work to prevent accidents.
· Be familiar with and enforce all policies related to liquor liability laws.
· Perform any and all other duties assigned and/or required by management.
Qualifications
Bachelor’s Degree or Equivalent preferred
4 years of experience in a previous Food & Beverage operations leadership role required
Previous Restaurant General Manager or Assistant General Manager Experience preferred (flexible schedule including evenings, weekends, and holidays)
Understanding of financial statements and labor productivity
Physical Requirements
Must be able to stand and walk for an extended period or for an entire shift.
Must be able to move, lift, carry, push, pull, and place objects of moderate weight without assistance.
Interior of restaurant kitchen and designated bar area, with occasional travel around resort property as needed.
Exposure to various hazardous chemicals.
Exposure to food items and beverages.
MICROS computer and card, telephone, wine key.
Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:
Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
#J-18808-Ljbffr