Customer Service Representative Customer Service & Tender Management · Partizáns
Medline Industries, Inc., Northfield, IL, United States
Customer Service Representative - Join Our Team on a Fixed‑Term Basis
Department: Customer Service, Reports to: Team Lead CS, Location: Partizánske
About us
Medline is a leading provider of medical-surgical products and supply chain solutions, serving all points of care. Through a wide-ranging product portfolio, a robust supply chain network and modern clinical solutions, Medline helps healthcare providers (HCPs) improve their clinical, financial and operational outcomes. Headquartered in Northfield, Illinois, United States, the company employs more than 43,000 people worldwide and operates in more than 100 countries and territories. Outside the US, Medline International B.V. serves as the international headquarters and is located in the Netherlands (currently Arnhem; to be moved to Utrecht in 2025). To learn more about Medline’s operations in Europe, visit www.medline.eu.
Purpose
This position is opened as a maternity leave replacement, with the primary responsibility of working closely with Account Manager(s) to support a dedicated portfolio of customers while delivering world‑class customer service through strong relationships and a solid understanding of their business needs.
How can you help us?
Works closely with dedicated Account Manager(s) and their customers providing personalized service for any queries and requests in a timely and professional manner
Ensures complete and accurate problem resolution related to product or system issues to provide quality service and high client retention
Processes administrative tasks given by the Account Manager for example arrange special delivery requests for key orders (specific accounts, reports, analysis, ESM (approval matrix), pricing)
Assists and processes quotes on behalf of dedicated Account Managers
Provides information regarding order status and any backorders to customer/Account Manager
Uses effective communication to resolve all customer requirements
Provides customers with products/sales information upon request
Actively suggests and assists with implementing any improvements of systems and processes
Updates CRM system to track all issues and resolutions, reports on trends and responds to inquiries from stakeholders and partners
Achieves set KPI’s in accordance with company requirements
Are you a match?
Minimum of 2 years’ experience in contact/customer centre or customer facing roles and/or commercial education
High level of oral, written and interpersonal communication skills
Takes pride in providing excellent customer service to maintain customer satisfaction
Able to prioritize and organize a busy workload
Ability to remain calm and professional when dealing with customers
Confident in dealing with individuals at all levels both internally and externally
Proficient in English and Slovak language
Strong organizational skills, leading to a methodic and structured way of working
Proficient in MS Office
Able to work well as part of a team or on own initiative
What we offer
Fixed Performance-based Annual Bonus
Flexible Working Hours
Hybrid Work Model (Work-from-Home Option)
Professional Development & Training Opportunities
Employee Well-being Program (Mental, Legal, Financial Support)
Medline thrives when everyone feels truly connected and empowered to contribute their unique insights. We aim to ensure an environment where every individual feels a strong sense of belonging and is fully engaged. We're eager to welcome applicants, regardless of background and/or lived experiences, recognising that our differences in perspectives enables us to carry out our mission to help improve healthcare delivery and outcomes. We look forward to receiving your application.
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Department: Customer Service, Reports to: Team Lead CS, Location: Partizánske
About us
Medline is a leading provider of medical-surgical products and supply chain solutions, serving all points of care. Through a wide-ranging product portfolio, a robust supply chain network and modern clinical solutions, Medline helps healthcare providers (HCPs) improve their clinical, financial and operational outcomes. Headquartered in Northfield, Illinois, United States, the company employs more than 43,000 people worldwide and operates in more than 100 countries and territories. Outside the US, Medline International B.V. serves as the international headquarters and is located in the Netherlands (currently Arnhem; to be moved to Utrecht in 2025). To learn more about Medline’s operations in Europe, visit www.medline.eu.
Purpose
This position is opened as a maternity leave replacement, with the primary responsibility of working closely with Account Manager(s) to support a dedicated portfolio of customers while delivering world‑class customer service through strong relationships and a solid understanding of their business needs.
How can you help us?
Works closely with dedicated Account Manager(s) and their customers providing personalized service for any queries and requests in a timely and professional manner
Ensures complete and accurate problem resolution related to product or system issues to provide quality service and high client retention
Processes administrative tasks given by the Account Manager for example arrange special delivery requests for key orders (specific accounts, reports, analysis, ESM (approval matrix), pricing)
Assists and processes quotes on behalf of dedicated Account Managers
Provides information regarding order status and any backorders to customer/Account Manager
Uses effective communication to resolve all customer requirements
Provides customers with products/sales information upon request
Actively suggests and assists with implementing any improvements of systems and processes
Updates CRM system to track all issues and resolutions, reports on trends and responds to inquiries from stakeholders and partners
Achieves set KPI’s in accordance with company requirements
Are you a match?
Minimum of 2 years’ experience in contact/customer centre or customer facing roles and/or commercial education
High level of oral, written and interpersonal communication skills
Takes pride in providing excellent customer service to maintain customer satisfaction
Able to prioritize and organize a busy workload
Ability to remain calm and professional when dealing with customers
Confident in dealing with individuals at all levels both internally and externally
Proficient in English and Slovak language
Strong organizational skills, leading to a methodic and structured way of working
Proficient in MS Office
Able to work well as part of a team or on own initiative
What we offer
Fixed Performance-based Annual Bonus
Flexible Working Hours
Hybrid Work Model (Work-from-Home Option)
Professional Development & Training Opportunities
Employee Well-being Program (Mental, Legal, Financial Support)
Medline thrives when everyone feels truly connected and empowered to contribute their unique insights. We aim to ensure an environment where every individual feels a strong sense of belonging and is fully engaged. We're eager to welcome applicants, regardless of background and/or lived experiences, recognising that our differences in perspectives enables us to carry out our mission to help improve healthcare delivery and outcomes. We look forward to receiving your application.
#J-18808-Ljbffr