Technical Support Specialist
Altra Federal Credit Union, Onalaska, WI, United States
Overview
Technical Support Specialist at Altra Federal Credit Union, providing first-level technical assistance to staff and ensuring access to the technology and tools needed to serve members effectively. This position is located at Altra's Operations Center in Onalaska, WI, with hybrid/blended remote opportunities possible for candidates in La Crosse, WI and Tyler, TX office locations. It is an hourly, full-time role with standard daytime hours and on-call rotation as described below.
Responsibilities
Provide first-level technical support for hardware, software, and network-related issues.
Respond to help desk tickets, emails, and phone requests in a timely and professional manner.
Troubleshoot and resolve issues related to desktops, laptops, printers, mobile devices, and applications.
Install, configure, and maintain user workstations and peripheral equipment.
Assist with user account management, including password resets and access provisioning.
Document technical issues, solutions, and processes within the ticketing system.
Escalate complex issues to higher-level IT staff as needed.
Support system updates, patches, and routine maintenance activities.
Deliver excellent customer service and clear communication to staff.
Qualifications
High School Diploma (or equivalent) required.
Associate's degree (or higher) in Computer Science, Information Technology, or related field required. Experience in lieu of degree can be considered. Technical certification is a plus.
Minimum 6 months experience in a technical support or help desk environment.
Experience supporting networked environments; programming or database experience is a plus.
Experience with operation and analysis of database hardware, software, and standards is a plus.
Experience with data retrieval methodologies and system applications is a plus.
Basic knowledge of Windows operating systems and Microsoft 365; strong troubleshooting, communication, and customer service skills; attention to detail and documentation; ability to prioritize tasks and manage time effectively; team-oriented with a commitment to confidentiality and information security.
Availability
This position is full-time and 40 hours per week, Monday through Friday. Primary working hours are 8:30 a.m. to 5:30 p.m. Flexibility to work nights and weekends as needed is required. The Technical Support team rotates on-call for a week at a time (Monday through Sunday) approximately once every five weeks.
Additional Details
Equal Opportunity Employer. EEO statements are observed as part of our compliance and hiring practices.
#J-18808-Ljbffr
Technical Support Specialist at Altra Federal Credit Union, providing first-level technical assistance to staff and ensuring access to the technology and tools needed to serve members effectively. This position is located at Altra's Operations Center in Onalaska, WI, with hybrid/blended remote opportunities possible for candidates in La Crosse, WI and Tyler, TX office locations. It is an hourly, full-time role with standard daytime hours and on-call rotation as described below.
Responsibilities
Provide first-level technical support for hardware, software, and network-related issues.
Respond to help desk tickets, emails, and phone requests in a timely and professional manner.
Troubleshoot and resolve issues related to desktops, laptops, printers, mobile devices, and applications.
Install, configure, and maintain user workstations and peripheral equipment.
Assist with user account management, including password resets and access provisioning.
Document technical issues, solutions, and processes within the ticketing system.
Escalate complex issues to higher-level IT staff as needed.
Support system updates, patches, and routine maintenance activities.
Deliver excellent customer service and clear communication to staff.
Qualifications
High School Diploma (or equivalent) required.
Associate's degree (or higher) in Computer Science, Information Technology, or related field required. Experience in lieu of degree can be considered. Technical certification is a plus.
Minimum 6 months experience in a technical support or help desk environment.
Experience supporting networked environments; programming or database experience is a plus.
Experience with operation and analysis of database hardware, software, and standards is a plus.
Experience with data retrieval methodologies and system applications is a plus.
Basic knowledge of Windows operating systems and Microsoft 365; strong troubleshooting, communication, and customer service skills; attention to detail and documentation; ability to prioritize tasks and manage time effectively; team-oriented with a commitment to confidentiality and information security.
Availability
This position is full-time and 40 hours per week, Monday through Friday. Primary working hours are 8:30 a.m. to 5:30 p.m. Flexibility to work nights and weekends as needed is required. The Technical Support team rotates on-call for a week at a time (Monday through Sunday) approximately once every five weeks.
Additional Details
Equal Opportunity Employer. EEO statements are observed as part of our compliance and hiring practices.
#J-18808-Ljbffr