Temporary-Public Safety Dispatcher
Inside Higher Ed, Germantown, MD, United States
Montgomery College, Central Services, located in Rockville, Maryland, requires two part‑time temporary Public Safety Dispatchers for weekend shifts. This is a non‑bargaining, non‑exempt, grade 15 position.
Duties Include
Receives and calmly responds to routine and emergency calls for police, fire, medical or other situations via telephone or radio.
Determine the nature and location of incidents, dispatch campus officers, local police, fire, medical personnel or other emergency units as necessary.
Researches and provides information for officers and callers.
Monitors local police/fire/EMS/emergency and weather incidents.
Uses various systems to enter and retrieve information and document calls/incidents.
Monitors campus‑wide security and fire systems, CCTV, and building/classroom access.
Serves as point of contact between campus officers and external agencies during emergencies.
Operates various radio, consoles, telephones, and computer systems.
Maintains working knowledge of the campus geography and surrounding area to direct emergency personnel.
Serves as a Campus Security Authority (CSA), as outlined by the Clery Act.
Performs other related duties as assigned or appropriate.
Required Qualifications
High School Diploma or GED. One year of work experience in customer service, call center, dispatch center, office environment or related experience.
The equivalent combination of education, training, certification and/or experience that provides the required knowledge and expertise to perform the essential functions of the job may be considered.
Ability to handle stressful situations and information exchanges in a fast‑paced environment.
Ability to maintain confidential information.
Ability to operate computers, phones and work with Microsoft Office and other software databases.
Ability to work cooperatively with all levels in the College community.
Commitment to working within a diverse environment and interacting collegially with individuals of diverse backgrounds.
Ability to elicit appropriate questions in order to gather and disseminate accurate and precise information.
Compensation
Salary: $19.29 per hour.
Montgomery College is an equal opportunity employer committed to promoting and fostering diversity among its student body, faculty, and staff. Montgomery College is a tobacco‑free and smoke‑free workplace.
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Duties Include
Receives and calmly responds to routine and emergency calls for police, fire, medical or other situations via telephone or radio.
Determine the nature and location of incidents, dispatch campus officers, local police, fire, medical personnel or other emergency units as necessary.
Researches and provides information for officers and callers.
Monitors local police/fire/EMS/emergency and weather incidents.
Uses various systems to enter and retrieve information and document calls/incidents.
Monitors campus‑wide security and fire systems, CCTV, and building/classroom access.
Serves as point of contact between campus officers and external agencies during emergencies.
Operates various radio, consoles, telephones, and computer systems.
Maintains working knowledge of the campus geography and surrounding area to direct emergency personnel.
Serves as a Campus Security Authority (CSA), as outlined by the Clery Act.
Performs other related duties as assigned or appropriate.
Required Qualifications
High School Diploma or GED. One year of work experience in customer service, call center, dispatch center, office environment or related experience.
The equivalent combination of education, training, certification and/or experience that provides the required knowledge and expertise to perform the essential functions of the job may be considered.
Ability to handle stressful situations and information exchanges in a fast‑paced environment.
Ability to maintain confidential information.
Ability to operate computers, phones and work with Microsoft Office and other software databases.
Ability to work cooperatively with all levels in the College community.
Commitment to working within a diverse environment and interacting collegially with individuals of diverse backgrounds.
Ability to elicit appropriate questions in order to gather and disseminate accurate and precise information.
Compensation
Salary: $19.29 per hour.
Montgomery College is an equal opportunity employer committed to promoting and fostering diversity among its student body, faculty, and staff. Montgomery College is a tobacco‑free and smoke‑free workplace.
#J-18808-Ljbffr