Production Support Java
Infosys, Charlotte, NC, United States
We are seeking an experienced Production Support Java Engineer with strong technical, analytical, and communication skills to support mission‑critical applications in a fast‑paced enterprise environment. The ideal candidate will have hands‑on experience managing production systems, resolving high‑severity incidents within strict SLAs, and leading root cause analysis to ensure long‑term stability. This role requires close collaboration with cross‑functional teams and the flexibility to work in a shift‑based support model.
Required Qualifications
A bachelor’s degree (or foreign equivalent) from an accredited institution is required. In lieu of formal education, three years of progressive experience in the specialty may be considered for each year of education.
Candidates must be located within commuting distance of Plano, TX or Charlotte, NC, or be willing to relocate. This position may require travel to project locations.
Applicants must be authorized to work in the United States for any employer without the need for employer‑sponsored visa support. Infosys is unable to provide immigration sponsorship for this role at this time.
A minimum of 4 years of Information Technology experience is required.
Extensive hands‑on experience with Splunk and Dynatrace in production and L2/L3 support environments, including monitoring, alerting, troubleshooting, and root cause analysis. Experience designing, configuring, and maintaining Splunk and Dynatrace dashboards is preferred.
Preferred Qualifications
Hands‑on experience using Dynatrace and Splunk for application performance monitoring, log analysis, and troubleshooting in production environments
Strong experience across relational and NoSQL database platforms, including Oracle, MySQL, Cassandra, and MongoDB, in production environments
Extensive hands‑on experience with Unix/Linux systems and shell scripting for automation, monitoring, and production issue resolution
Experience supporting enterprise‑scale applications in a production environment
Strong experience with Grafana and SiteScope for system and infrastructure monitoring, combined with expertise in managing CRON‑based batch and scheduled jobs in production environments
Familiarity with Autosys (preferred)
Ability to read and analyze Java code for troubleshooting
Experience performing root cause analysis
Hands‑on experience with ServiceNow
Hands‑on experience with BMC Remedy
Solid knowledge of ITIL Incident, Problem, and Change Management processes within enterprise support environments
Strong communication and analytical skills
Ability to work in team in diverse/ multiple stakeholder environment
Excellent verbal and written communication skills
Experience and desire to work in a Global delivery environment.
Benefits
Medical/Dental/Vision/Life Insurance
Long‑term/Short‑term Disability
Health and Dependent Care Reimbursement Accounts
Insurance (Accident, Critical Illness, Hospital Indemnity, Legal)
401(k) plan and contributions dependent on salary level
Paid holidays plus Paid Time Off
The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.
Infosys provides equal employment opportunities to applicants and employees without regard to race, color, sex, gender identity, sexual orientation, religious practices and observances, national origin, pregnancy, childbirth, or related medical conditions, status as a protected veteran or spouse/family member of a protected veteran, or disability.
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Required Qualifications
A bachelor’s degree (or foreign equivalent) from an accredited institution is required. In lieu of formal education, three years of progressive experience in the specialty may be considered for each year of education.
Candidates must be located within commuting distance of Plano, TX or Charlotte, NC, or be willing to relocate. This position may require travel to project locations.
Applicants must be authorized to work in the United States for any employer without the need for employer‑sponsored visa support. Infosys is unable to provide immigration sponsorship for this role at this time.
A minimum of 4 years of Information Technology experience is required.
Extensive hands‑on experience with Splunk and Dynatrace in production and L2/L3 support environments, including monitoring, alerting, troubleshooting, and root cause analysis. Experience designing, configuring, and maintaining Splunk and Dynatrace dashboards is preferred.
Preferred Qualifications
Hands‑on experience using Dynatrace and Splunk for application performance monitoring, log analysis, and troubleshooting in production environments
Strong experience across relational and NoSQL database platforms, including Oracle, MySQL, Cassandra, and MongoDB, in production environments
Extensive hands‑on experience with Unix/Linux systems and shell scripting for automation, monitoring, and production issue resolution
Experience supporting enterprise‑scale applications in a production environment
Strong experience with Grafana and SiteScope for system and infrastructure monitoring, combined with expertise in managing CRON‑based batch and scheduled jobs in production environments
Familiarity with Autosys (preferred)
Ability to read and analyze Java code for troubleshooting
Experience performing root cause analysis
Hands‑on experience with ServiceNow
Hands‑on experience with BMC Remedy
Solid knowledge of ITIL Incident, Problem, and Change Management processes within enterprise support environments
Strong communication and analytical skills
Ability to work in team in diverse/ multiple stakeholder environment
Excellent verbal and written communication skills
Experience and desire to work in a Global delivery environment.
Benefits
Medical/Dental/Vision/Life Insurance
Long‑term/Short‑term Disability
Health and Dependent Care Reimbursement Accounts
Insurance (Accident, Critical Illness, Hospital Indemnity, Legal)
401(k) plan and contributions dependent on salary level
Paid holidays plus Paid Time Off
The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.
Infosys provides equal employment opportunities to applicants and employees without regard to race, color, sex, gender identity, sexual orientation, religious practices and observances, national origin, pregnancy, childbirth, or related medical conditions, status as a protected veteran or spouse/family member of a protected veteran, or disability.
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